Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival:

1) Authorization letter with cardholder's signature

2) Copy of the cardholder's card (front and back of card with cardholder's signature)

Please note that hotel may contact the cardholder for verification purposes.

According to the requirements under Vietnamese law, clients must present their Identification Papers/ Passport and Birth Certificate (for children) of each passenger in the group at check-in.

In the absence of birth certificates for children, Guests and Tour Operator agree that children’s ages will be converted from their heights, specifically:

For child under 3.3 foot tall, his/her converted age is under 4 years

For child under 1.4 m tall, his/her converted age is between 4 and 12 years

For taller child, his/her converted age is above 12 years

Guests are responsible for checking the room furnishing and facilities, foods or drinks in mini-bar upon check-in and check-out as per regulations of the resort.

In order to reserve the transfer, Clients should provide flight number and flight time at least 03 days before check-in to allow the hotel to arrange pick-up. Otherwise, no pick-up is guaranteed.

Please note that rate is not inclusive of VinWonders & Safari Ticket

Please provide the flight number (such as VJ975, VJ979 …) & contact at least 48 hrs prior arrival date for complimentary airport transfer by shuttle bus arrangement. In case we do not receive the above required information, we understand that you arrange the transportation to our hotel by yourself."

- Vietnamese

"Khách sạn cung cấp dịch vụ đón/tiễn sân bay miễn phí bằng shuttle bus (phụ thuộc vào gói phòng khách đặt): vui lòng cung cấp số hiệu chuyến bay (như VN1233, VJ455 …) cùng số điện thoại liên hệ 48 giờ trước ngày nhận phòng. Trường hợp khách sạn không nhận được thông tin phản hồi trước thời gian quy định, chúng tôi hiểu rằng Quý khách tự túc việc sắp xếp di chuyển đến khách sạn."

English:

"-Property credit is Grand World voucher Credit, which has stay date untill 31/8/2023"

- Vietnamese:

"Tín dụng chỗ nghỉ là Voucher Grand World cho khách lưu trú trước 31/08/2023"

No momento do check-in, os hóspedes deverão apresentar um documento de identificação com fotografia e um cartão de crédito. Por favor, observe que todos os Pedidos Especiais estão sujeitos à disponibilidade e que poderão acarretar custos adicionais.