Nothing

Location is great. Very clean. Very helpful and accommodating staff

Stayed in April 2025

The breakfast could have been better. For the price, I would have expected better quality food. Also the 20 Euro per day for parking seems too much.

The staff was polite and accommodating as much as possible. Room was clean as expected. We only stayed for one night.

Stayed in February 2025

One of the staff couldn’t speak English and I would expect more in a Hilton so had to fall back on Google Translate The staff also didn’t get their facts right about the ski buses

It was a nice hotel

Stayed in February 2025

Clean accommodation Friendly staff Comfortable parking space

Stayed in February 2025

The view and bedroom

Stayed in February 2025

I had booked this hotel paying slightly more than I would’ve otherwise liked to because it has a sauna. After paying for the hotel, arriving and checking in, I only discovered when going up to use the sauna that it was broken and would not be fixed for at least a month. Our bed was also broken which made sleeping quite uncomfortable, the towel rail in the bathroom was also broken. The room next to us was being renovated late into the night. I think it was around 11 pm and there were still sounds of banging and tools. The bar/restaurant needs more staff with only one person left to manage all of the drinks and food for way too many guests.

All of the staff were fantastic, very helpful and polite. Easy access especially to and from the airport. Stunning views of the surrounding mountains and city. Good breakfast and downstairs bar. Free transfers to the ski resorts from right outside the hotel.

Stayed in January 2025

I expected higher standard from 4 stars hotel for that price.

Receptionists are very friendly and always stand to help.

Stayed in January 2025

By the time I checked in at 3 PM, the room I was given was in complete disarray. The previous guest had used all the towels, leaving me unable to take a shower, and there was men’s underwear lying in the bathroom. Room service only arrived after an hour and a half. I understand that the staff may have been overwhelmed due to the holidays, but if the room rates are significantly increased during this period, it should allow you to hire additional personnel. I’m not expecting early check-in, but I do expect to be able to relax in my room at the official check-in time. The breakfast was also quite limited.

The staff were very kind and tried their best to address any issues. The hotel itself was quite peaceful, offering a calm atmosphere. There’s a bus stop nearby, and it’s about a 20-minute walk to the city center.

Stayed in January 2025

Sauna broken (until Feb according to staff). Parking is €20 per day.

Lovely view over Innsbruck from top floor rooms. Good breakfast.

Stayed in January 2025

None in my mind

The front desk people especially the person that checked us in was exceptionally nice. Many thanks to her, even though I was tired when coming in she made me less tired. Also, the welcome cards are available if you stay for more than 2days, which is really one of the reasons you should stay here! The room were very clean, had a kettle(with some tee and coffee), nice TV, very comfy beds, nice shower room!! Nice connection to the bus stop also!

Stayed in December 2024

The minus points are the tv that serves only cable channels, no Netflix or any internet app. The WiFi was very low quality, multiple times it took ages for my phone to get internet connection. The bathroom dispensers need a double check as our room had no hand soap when we entered the room.

The hotel room was very clean. The breakfast was lovely and the staff is very friendly.

Stayed in December 2024

The wifi wasn't working on the upper levels. Parking and breakfast were pricey.

Nice rooms and close to bus stop. The staff was amazing.

Stayed in November 2024

The breakfast was good, and the room was very clean. It was nice that they provided tea bags and coffee in the room. I also loved the view from the hotel; the mountains were really beautiful and created a fantastic, scenic view.

Stayed in November 2024

Excellent all of them!!!

Stayed in May 2025

There was no air conditioning in the room, and the temperature remained extremely hot throughout the night, making it unbearable during the day. Instead of addressing this issue properly, they downgraded the hotel's classification to cut costs, even though it should have been the other way around.

Stayed in May 2025

Not that many restaurant options around. Plan to walk some distance.

Location and cleanliness is top notch. Close enough to main city center. Small spa and relaxing zone with amazing views

Stayed in March 2025

The room that we’re given aren’t fully equipped. Bathroom slippers, duvet and cups aren’t given. The room’s air conditioner is broken down as well.

NA

Stayed in April 2025

All the staff were very friendly and helpful. The hotel has great views of the surrounding mountains. The breakfast is great also dinner is very good. Will be staying there again for sure great hotel, also worth mentioning that a coach pulls up outside every morning, which takes you to all the ski areas you may have to change coach once depends which resort yiu want to go to, this is free if you stay at the hotel so great service and great value for money

Stayed in February 2025

Absolutely no concerns at all. All aspects of the hotel were excellent

Its location, the views from the 11th floor restaurant at breakfast, which was also excellent. The staff were all very welcoming , friendly and helpful. The room was spacious and well equipped

Stayed in March 2025

racial discrimination

the front desk service staff is not so kind to our Chinese travelers. when I asked them to provide me another chair, they pretend not understand what i was saying and refused to provide for me.

Stayed in February 2025

Cleanliness from housekeeping was not done for 5 days even after escalation

Breakfast and the staffing restaurant

Stayed in February 2025

Breakfast to expensive 20 Euro

Stayed in February 2025

Unfortunately, when we arrived the room was not clean enough as it should be for a 4 star hotel. We found hair and dust on the floor. The next day we requested the room to be cleaned again but it was still not well done. The breakfast had everything you need but at the middle of the breakfast some things were already empty and not replaced again. Also, for the price we paid there should be at least some salmon or in general fish. The stuff from the breakfast was not very friendly and in general they were overwhelmed, it was difficult for them to answer our question. The communication between the stuff and the guests wasn’t clear enough. When we arrived we requested specifically for a payment method and they told us it would be done as asked once we check out. We needed two bills, one private and one business. At the moment of checking out, the money had already been deducted from the company card without informing us and we couldn’t proceed with the payment method we wanted to.

The architecture and furniture of the hotel was very nice and modern. The location was also good and the view from the breakfast room was nice.

Stayed in February 2025

Small reception and evening dining area.

Fresh, new, clean, bright, vibrant and happy place to stay.

Stayed in February 2025