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Reviews of Family Hotel Madrid This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

12 Dragovitza street, 1505 Sofia, Bulgaria

#65 of 189 hotels in Sofia

Guests' Choice

Review Score

Based on 270 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.7

  • Facilities

    8.4

  • Staff

    9.2

  • Value for money

    8.8

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 11, 2025

    10
    Great hotel!
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I arrived on a night bus from Bucharest early and I was able to check in super early which I was very grateful for! The rooms are lovely and clean and location is walking distance to everywhere, short taxi ride to the airport, I felt safe as a solo traveller, would recommend here!

    Stayed in May 2025

  • Reviewed: May 10, 2025

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Everything was perfect

    Stayed in May 2025

  • Reviewed: May 8, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice place for it's money.

    Stayed in April 2025

  • Reviewed: May 7, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom could’ve been a bit bigger.

    The stuff was really nice. The location is great,close both to the city and to the airport.

    Stayed in May 2025

  • Reviewed: April 29, 2025

    10
    I am happy ,because my airplane arrived late and I have where to spend a night
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Something need to be repaired and fixed

    No breakfast at that small family hotels

    Stayed in April 2025

  • Reviewed: April 27, 2025

    9.0
    Second stay in a good hotel in Sofia
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    It is necessary to climb some stairs to get to the lift. In general, there were few plugs in the room. The lamp near the bed was not operative. The shower is next to the sink and toilet, without a screen separating them, so the entire bathroom gets wet (this is very common in Bulgaria, and I have seen it in every hotel I have been to). There is a small step to enter the toilet. Not many amenities.

    I had already been in the hotel a few days before, so I will repeat my comments, adding where the experience was different. The hotel is located near the Sofia center. At the same time, crossing a nearby avenue, there is a quiet neighborhood with free parking. The hotel area, near major avenues, is very peaceful, and quiet at night. Supermarkets, cafes, and other restaurants are nearby. The receptionists are very friendly. The hotel has an elevator. The room is clean and renovated. It has a table and chairs, with a plate where it is possible to have lunch. The shower water was very hot. The bed was a bit low, but comfortable and very large. The room temperature was very pleasant. The room was not very large, but more than enough. Although reception closes at 8:00 PM, if you let them know in advance, they will send very simple instructions for accessing the hotel and collecting the key. Very good price, considering the hotel quality, and the location. A good hotel to stay when going to Sofia. Compared to the previous stay, I commented that it would have been very good to have a foot towel in the bathroom, and they had put it in the room in the second time I was in the hotel.

    Stayed in April 2025

  • Reviewed: April 27, 2025

    9.0
    A good hotel to stay in Sofia
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights

    It is necessary to climb some stairs to get to the lift. In general, there were few plugs in the room. The lamp near the bed was not operative. The shower is next to the sink and toilet, without a screen separating them, so the entire bathroom gets wet (this is very common in Bulgaria, and I have seen it in every hotel I have been to). There is a small step to enter the toilet. Not many amenities.

    The hotel is located near the Sofia center. At the same time, crossing a nearby avenue, there is a quiet neighborhood with free parking. The hotel area, near major avenues, is very peaceful, and quiet at night. Supermarkets, cafes, and other restaurants are nearby. The receptionists are very friendly. The hotel has an elevator. The room is clean and renovated. It has a table and chairs, with a plate where it is possible to have lunch. The shower water was very hot. The bed was a bit low, but comfortable and very large. The room temperature was very pleasant. The room was not very large, but more than enough. Although reception closes at 8:00 PM, if you let them know in advance, they will send very simple instructions for accessing the hotel and collecting the key. Very good price, considering the hotel quality, and the location. A good hotel to stay when going to Sofia.

    Stayed in April 2025

  • Reviewed: April 25, 2025

    9.0
    Comfortable and clean place, good value for money
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Simple place, good value for money

    Stayed in March 2025

  • Reviewed: April 20, 2025

    10
    Great location for great service and low cost.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The air circulation in the bathroom (even with the extractor) and in the room (the radiator was off), because it was too hot.

    The staff was friendly and helpful, following up before and after the stay. Great service! The location was amazing, because it was really closed to the tram and bus stops from the city center.

    Stayed in April 2025

  • Reviewed: April 13, 2025

    10
    Excellent value for money. Clean, comfortable, everything worked.
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    Excellent value for money. Clean, comfortable, everything worked. Good location: a lot of transport around, including a Metro station not very far; a shopping mall nearby, with places to eat. Will definitely use it again when I'm in Sofia.

    Stayed in April 2025

  • Reviewed: April 13, 2025

    10
    Amazing place.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Amazing place.

    Amazing place.

    Stayed in April 2025

  • Reviewed: March 30, 2025

    9.0
    Excellent
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 1 night

    Everything was fine. May be an air freshener in the room would make it even superior.

    Fair rate, good location for my purpose of travel and friendly staff. The only recommendation I have is to put more hangers in the bathroom to place wet towels.

    Stayed in March 2025

  • Reviewed: March 30, 2025

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    I had a little trouble managing the after hours entry but the staff answered with immediate solutions. Excellent response greatly appreciated.

    This is a very sweet little quiet economic Hotel for travelers who need a good night's rest. The traditional Spartan amenities are comfortable with good air conditioning or heat as needed. There's a tiny balcony on the outside with fun views of local life. Fresh clean bug free air is the norm. The rooms have been immaculate even if a little worn.

    Stayed in March 2025

  • Reviewed: March 21, 2025

    9.0
    Nice little hotel in a good location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It was all good.

    Excellent location and value for money.

    Stayed in March 2025

  • Reviewed: March 10, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    clean and good

    Stayed in March 2025

  • Reviewed: February 23, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    Clean room, comfortable large bed and friendly staff. The hotel is well communicated by public transport. Great value for the price.

    Stayed in February 2025

  • Reviewed: January 26, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It would be good to have a pod for hot water in the room for a cup of coffee

    Location

    Stayed in January 2025

  • Reviewed: January 7, 2025

    8.0
    We got what we needed!
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    We needed accommodation for 1 night for family of four. We got what we needed. 4 beds, bathroom, good location. Nothing to complain. Staff was very friendly. Parking in the area could be a problem but that's Sofia downtown and you can't expect something different.

    Stayed in January 2025

  • Reviewed: January 3, 2025

    10
    Very good place, well located, clean and good value for money
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I have nothing negative to say about my stay, all was perfect.

    All was very good, as a start the the staff is very friendly and polite. installation are well kept, clean and in good condition. Location is very good, is close to a big shopping mall, bus stops and within walking distance you can find restaurants, shops, pharmacies, etc.

    Stayed in January 2025

  • Reviewed: December 13, 2024

    9.0
    I recommend this property but not for long stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Small room but cozy

    Clean ,nice lobby.

    Stayed in December 2024

  • Reviewed: December 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The rumor from neighbors was sometimes annoying

    The location was nice close to the tramp stop. The staff was very friendly and helpful. The room was clean and cozy.

    Stayed in December 2024

  • Reviewed: October 28, 2024

    9.0
    Great value for money/excellent location/friendly staff
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The hotel is very clean. The room is basic but you get everything you need : a bed, a sofa to relax on, a wardrobe, small tables. I liked the neighbourhood Oborishte. It's leafy and quiet. 20 min walk from Alexander Nevski cathedral. It's easy to get to the hotel from the airport. When I needed extra info, I would simply drop a Whatsapp message to the reception team. I received the answer within minutes.

    Stayed in October 2024

  • Reviewed: September 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    friendly staff /clean room and bathroom / quiet neighborhood - I could sleep well through the night, without hearing the street traffic

    Stayed in September 2024

  • Reviewed: September 5, 2024

    9.0
    Nice, clean hotel
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No parking

    Comfortable and clean hotel. The staff was friendly. The parking was a bit of a challenge.

    Stayed in August 2024

Showing 1 - 25

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