I will say, however, that the bed was not comfortable at all, it felt like hell sleeping there and it's such a shame considering this is an amazing hotel. In addition, we didn't take full board but we did pay for the hotel's lunch on our last day, I would say that it's probably not worth your money. If you're used to Israeli food like me, the food will be very bland and very dry and not tasty at all. It barely had options and to be honest, Israel's same price full board hotels offer much more. I think it's just because of what I got used to. Some people may like it more than me, but I will still keep the opinion that it is not worth your money and you can get better food on sunny beach for cheaper.

Great and professional staff, has everything you want (pools, entertainment for children such as a game room and some students who do fun stuff for them each day, spa, supermarket, bar, beach exit.. all in one place!) We got a room with an amazing view of the colorful mountains and a huge balcony, it was great. It's also far from everything but very close to the grand market mercury and to the bus station, the bus comes ever 20 minutes and you can arrive in sunny beach in less than 5 minutes. Never any road traffic.

Stayed in September 2024

Strong smell of chlorine from the pool, never used it, is there any other alternative of disinfectant, the full board starts with dinner, really??? sounds a bit weird ( although strongly recommend to buy one as you have amazing food and good value for money), wasps on the terrace, not safe if you have little children

My room quite small, but comfy for two of us and we had a balcony with a nice view, also there was a small fridge and electric kettle which was very handy, the food was amazing) special thank you for the personnel that made the cakes, real masterpieces!), and a big thank you to the cleaning lady Nadia for daily change of towels and making my room superclean, the receptionists are superfriendly and supportive, thank you very much for helping me with my enquiry of upgrading my basic studio to one bedroom apartment and extending my stay, and thank you to all the personnel in the restaurant, very attentive and responded promptly, thank you all very much for making my stay so comfortable, I had such a wonderful relaxing time!!!!)))))ps: amazing shows in the evening) and good security of the territory)

Stayed in August 2024

The beach is a small.

Not in the noisy centre. I loved the view from up the coast. Great food, great entertainment for kids.

Stayed in September 2023

We stayed at 5th floor, the A/C was plăcea above the bed and too noisy but without it we couldn’t sleep because it was too hot weather at the end of August.

The staff was very helpful, good location and good value for money. The room and the pools were clean. We liked the outdoors activities (morning yoga and evening shows).

Stayed in September 2023

Not enough coffee machines

Clean friendly Good atmosphere

Stayed in August 2023

While the stay was good, the service was not always top-notch: - the reception staff was rigid - nobody changed the bedsheets during our stay - the waiters at the restaurant are like vultures ready to grab your plate as soon as you finish eating; it's hard to enjoy eating a peaceful meal because of this, please train the servers to have better manners - pool area can get pretty crowded - didn't see any lifeguards on the beach

Stayed for almost a week with my family - overall good experience, best things about it were: - food: very diverse, tasty and some coffee/drinks were also included - beach: extremely nice beach, although you should know sunchairs are not included (and not really worth the price, either) - shops & facilities: there's a really nice supermarket within the complex, along with a spa and outdoor fun areas

Stayed in July 2023

I have booked an appartment for me, my wife and my two children. The matrimonial bed was ok, but the extensible bed from the living room was not confortable at all. Anyway, this was the only problem that I found it during my seven days there.

Although the place has many rooms there was not crowd at the pool and at the restaurant. The location is near the sea (at 2 minutes walk). Some of the rooms have sea sight. The access in the yard of the resort is restricted to the guests.

Stayed in July 2023

The room was small for a family with 1 child.

Good value for money. Food was ok

Stayed in September 2022

The staff was working very good but is important to smile to gest most of the girls and boys didn't smile at all .

It was clean rooms and all the hotel, very good food at buffe , supermarket in the hotel for the people couldn't use the restaurant or buy same alcohol. 3 pools evething was good also near to the beach .

Stayed in August 2022

There is nothing to say here. The only thing is that the hotel is a bit far from the city centre.

The location is very beautiful, near the beach side. The water was quite clean and very warm, with no stones at all. There also is a large parking lot in front of the hotel which you always find an available parking space. The food from the restaurant (we had just lunch) was diverse, from pizza, fish, fries, salad and desert like icecream or different cakes or pies and fruits. The staff was very helpful, cleaning was done every day in the room, towels were changed every time you wanted. As for the location, it is excellent, very large, with two swimming pools and every night there was a mini disco for kids and then different shows which included, dancing, music etc. It is the best hotel to come when you have children, cause there are a lot of playing spaces, ping pong tables, but also animators which are dressing up as clowns or as animals. As quality-price, it is a "bargain".

Stayed in August 2022

The mates was very uncomfortable!!!

The pool was very good, the food was nice and diverse, the place is clean and quiet, great with kids.

Stayed in August 2022

Small beach.

Nice apartament, good food, activities, pool.

Stayed in July 2022

The food was excellent! We appreciated the cleanliness and the professionalism of the staff.

Stayed in August 2022

wifi was working really bad , close to none…

everything was clean, good location close to the beach, really nice for a family with kids, many activities.. great food

Stayed in August 2022

Nothing

everything was great

Stayed in July 2022

-

very clean, staff always nice, prices were excellent

Stayed in July 2022

It's not that I didn't like something in particular, but I would have loved if there were the allergens written on the label of every food type, just under the name.

The rooms are clean and the food is amazing. Since I'm vegan and I have some allergies, I didn't know exactly what are my food options, but the restaurant manager came with me and told me the ingredients for each type of food.

Stayed in June 2022

Nothing

Beautiful location, nice hotel, very clean, amazing service. And friendly staff.

Stayed in June 2022

They wrote the hotel name “Full Board” this is compeletly sales strategy of the hotel. They are trying to confuse your mind. Hotel name is full board but you have to pay extra for everything. For example in any luxury restaurant 1 cola is max 4 BGN . In hotel 3 times more 10 BGN. BECAREFUL WHAT KIND OF ROOM YOU BOOKED. Hotel has no private beach area, it’s public beach. They don’t have sunbed and umbrella in the beach. The housekeeping didn’t change the bed sheets and pillow sheets during 4 days. There was a dirty cups and plates also fridge wasn’t clean well. They don’t even put the water to the rooms. I dont want to talk about wifi speed was like african country. Worst experience.

The hotel has a nice pool area. Good designed building. Building itself was good but to be honest with you they don’t have any budget to make you feel happy while you stayed here. For example entertainment team trying to do their best but they don’t have any budget for shows.

Stayed in September 2023

The stuff was very young and was not able to answer basic questions. Our room was not cleaned the first day, the beds were not done, only the garbage was thrown away. The phone in the room was not working. After we asked about it, the two guys on the reception desk did not know « what type of cleaning was the ´maid supposed to do ». The next day the room was cleaned, but no extra soap was left, a towel was missing. There is no mini bar in the room, only an empty fridge, which is a petty for a 4 star hotel. Prices for a coffee or drink at the pool bar higher than outside, in the city or on the beach. We wanted to stay an extra night, the price that was offered to us for 1 night was 3 times higher than what we paid! We decided to leave.

Very good location, close to the beach. The whole property outside was well maintained and clean.

Stayed in July 2023

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Stayed in August 2024

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Stayed in September 2024

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Stayed in September 2024

There are no comments available for this review

Stayed in August 2024