They oversell the parking and don't inform you of that, we didn't know so we almost missed a dinner reservation and had to park further away. They should monitor the lot better if that's the case. the rooms were way too hot, while they did provide a fan our room was 25 the entire time which is way warmer than we are used to.

Proximity to Banff, far enough to be quiet at night but close to walk everywhere. They did make a cute card and gave us a complimentary bottle of wine for our anniversary which was a cute touch!

Stayed in May 2025

“Climate control” did not operate as it should. Set to 18 deg and it gradually went up to 24 deg!

Great room, location and staff

Stayed in May 2025

The sound proofing is not that excellent as we can hear sounds and the voice of other guests in other rooms

The location is excellent , just walking distance to restaurants The express check in is convenient, just had a problem in opening the room The staff are helpful The room is spacious

Stayed in April 2025

Shame about on going work to upgrade. I suspect I will prefer the older style decor of the entrance to the proposed new glossy entrance area.

Ground florr room so on going work and lack of lifts did not affect me. Easy access to ski hire from Black Tie Rentals.

Stayed in March 2025

Construction

Location

Stayed in April 2025

Fitness facility had no view and was hidden in the pool area. It also was extremely basic, yet crowded. You had to take off your shoes and socks to get there, or contaminate the area from the change rooms to the pool with what you brought in on the bottoms of your shoes. Since there isn't anything inspiring to look at, they probably should have moved the fitness alcove to the entrance. Not sure if the reason was because the renovations weren't complete, and they just set it up so the equipment could be used in the interm.

They accomodated my request for a quiet room, and despite being informed I'd need to go outside and up some stairs (as the elevators weren't yet set up), I was placed in a new room on the main floor. Great location! Across the street from the hospital, (the reason for my visit) and the touristy part of town, with restaurants and shopping, is easy to walk to.

Stayed in March 2025

The staff in the Crave restaurant tended to be arrogant. They seem to favour people who look rich!

lovely hotel, very good location, love the pools and eucaliptus steam room.

Stayed in April 2025

The parking garage was a bit confusing and filled with furniture but the staff was excellent

Stayed in April 2025

Banff Park lodge was good. My concern was mostly about a restaurant inside it (Crave grill). Some of staff in that restaurant if do not get tip from you, they will complain and next time that they see you will ignore you completely and won’t help you at all. It seems if you do not give tip, they won’t help you anymore

Stayed in March 2025

Gap between mattress and head board.

The room we had was very versatile.

Stayed in March 2025

Some of the “old” has been left in the newly renovated rooms: old doors, old ceiling tiles, bathroom fans. It just stood out because the rest of the room was so new.

Amanda at the front desk was incredibly helpful on both check-in and check-out, as was the person who helped get our luggage to our room since the elevator didn’t go to our floor during the ongoing renovations. The accommodations provided because of the inconvenience of having to go through an outside staircase and up and down some stairs by far outweighed the hassle. The location was excellent as well. Beds were super comfy.

Stayed in March 2025

Got over charged about $100 (€120) from the price I was quoted when booking once all the deposits and holdings fee were applied. Tried to explain this to the receptionist when checking out but she was not bugging. Will try and contact management when I get back from holidays.

Close to the town, clean comfortable rooms, handy amenities in the hotel

Stayed in March 2025

4pm Check in time is to late, the parking for a truck is to far from the main entrance, no handicap parking for 1/2 ton trucks.

Buffet breakfast

Stayed in March 2025

Construction

Stayed in February 2025

Renovation

Location

Stayed in February 2025

room locn

room 140

Stayed in February 2025

Pool temperature was too cold. Ordered room service and tipped $20 which was 20%. My wife noticed there was already an 18% tip added plus a room delivery charge. Very misleading and deceitful. Don’t ask for a tip when you already took it.

New Large livable room with 2 beds and 2 bathrooms great for a family. Room divider to split room at night was really nice. Close walk to all shops and restaurants. Staff was excellent

Stayed in February 2025

The route to get to our 'under construction' rooms was convoluted, involved many stairs, and many doors that didn't have automatic openers. The experience of being in this hotel while it was under construction is ridiculous, and they completely devalue the experience of a hotel stay, without reducing the price sufficiently for the hassle of the experience. They did NOT accurately explain the inconveniences we would face. Also, we requested a king corner suite. The room was NOT a suite. It was SMALLER than our double queen room. It had NO Corner window, and no table & chairs (ie what I consider a SUITE means more than just a bed to sit on. RIDICULOUSLY OVER PRICED.

The double queen room was spacious, and the main room (but not the bathroom) had been recently renovated.

Stayed in February 2025

My room faced a brick wall so there wasn't much light but this is pretty minor, especially as I was only there 1 night. The hotel is huge so it was a bit of a walk to the room.

Location is good. Service by staff was great - they checked my luggage the morning before checking in and helped me carry it to my room.

Stayed in November 2024

They tried to stick us in an old room first and when we didn’t like it, then they put us in a very nice new room. I would’ve liked to have skipped that step.

Best thing about this place is the location. It’s close to everything in Banff. The ski bus is right outside the door. There’s a Rental ski shop right in the hotel. Hotel has a bar and restaurant excellent breakfast.

Stayed in January 2025

Hotel was still under renovation which we knew about ahead of time, and didn't affect us too much as we have kids that wake us up early. Would've liked a smart TV to connect to streaming. Beds and pillows were not super comfortable, I did not sleep well.

Location is wonderful, very walkable. People were kind. Kids loved the pool facilities and the eucalyptus steam was great. Newly renovated rooms were very nice.

Stayed in January 2025

Some parts of the beds were old and worn. Hope those are replaced during renovations!

Great location, decent view. Room was large and comfortable. Check-in and out was quick

Stayed in January 2025

Had problems with reception and getting overcharged

Great location. Good heated parking

Stayed in December 2024

The newly refurbed rooms

Stayed in December 2024