The TV had some issues with the TV box.

I like the location to downtown.

Stayed in May 2025

restaurant staff could do better on the breakfast, toast to toasted and buttered(was toasted and buttered). Our breakfast order (one) was mistaken for a waffle from pancakes and waiter said she punched in wrong code which was a big mistake. By the time here waffle came I finished mine!!!

room was cleaned by room services on a daily basis and washroom was cleaned as well. beds were comfy.

Stayed in May 2025

Price

Nearby downtown and old town by walk Close to museum as well Staff is super The room is big with toaster small fridge and coffee machine They accommodated people during power outage

Stayed in April 2025

Nothing

Location

Stayed in April 2025

Nothing

Location

Stayed in April 2025

Nothing

Location, and the room

Stayed in April 2025

Carpets in common areas are just way too old, need replacement. Hotel is apparently old and need some upgrade, gym has very limited options. Cleaning should be better too.

Good hotel considering location, comfy beds, ample bathroom, relatively good choices in restaurant too.

Stayed in March 2025

They charge your credit card in the morning of your check in date. If your credit card declines, your reservation is canceled. They then charge your card for the full amount plus security deposit upon check in time as well. Not sure if it happened with anyone else.

The staffs were friendly

Stayed in April 2025

Overall a great stay. Sauna and steam was out of order the first day. But they had staff fix the steam room the same day.

Stayed in April 2025

Late-night congregation of Indian men in the lobby speaking loudly in their language. It was a bit uncomfortable because guests were still returning from late-night aurora tours.

Very spacious room with a comfortable bed. Very good location to city center and old town. Highly improved Quary Restaurant. Glad to have returned to this hotel.

Stayed in March 2025

We rented a one-bedroom apartment with kitchen. In our first night, the hotel gave our room to the other guest so we had to stay in a smaller room. However, hotel did compensate us a small amount of money, but we'd like to have our booked room on the arrival day. The sofa bed in the living room was not that comfortable and should be improved. The staff who cleaned our room forgot to dump the garbage in the kitchen or clean the kitchen floor in some days.

We rented a one-bedroom apartment with kitchen. The bed in the master room is very comfortable and in good condition. The staff in the front desk is very nice and serves our needs very quickly. In general, the overall condition of the hotel is nice and clean.

Stayed in March 2025

Service very slow - asked for toilet paper in the morning and didn’t get it until in the evening and just because someone was passing by w a basket.

Nice accommodations and location ; appreciated the shuttle service to airport

Stayed in March 2025

noise of people speaking,

bath room.kitchin.

Stayed in March 2025

Spacious and clean room. There is a supermarket nearby and Shoppers Drug Mart.

Stayed in January 2025

The hotel has its age, and you can smell it. The carpets should have been changed a long time ago. The breakfast buffet was supposed to be open till 10:30 a.m., but at 10:00, it was already half empty. The gym has very limited equipment.

It was a decent hotel, considering the remote location and rough climate. The beds are comfy, the room size is OK, and you get what you pay for. The restaurant in the hotel offers a relatively good breakfast buffet. The airport shuttle was a nice addition.

Stayed in March 2025

We had no hot water to shower at night , but was fixed by the morning

It was in a nice location near a lake and walking distance to the town

Stayed in March 2025

The room wasn't very soundproof. You could hear people walking up and down the corridor as well as adjacent room noise. This was particularly irritating during the early hours of the morning. The gym needed a code which was not provided at check in. The courtesy bus left the airport without us while we collected our bags off the carousel - next one not for 30 min so had to take a cab.

We were afforded early check in which was good. The room was spacious and clean. There was a small fridge and a microwave. The bed was very comfortable. Restaurant was good value for money and drinks were reasonably priced.

Stayed in February 2025

In my room, heating unit keeps making loud noises. Because of the noise, every few hours, wake up. Difficult to sleep.

Spacious. Close to downtown.

Stayed in February 2025

It didn't have a natural tub

Everything was great except no bath tub....

Stayed in February 2025

Stream room was out of order

Stayed in December 2024

Nothing

Size of room, bed comfort and dining on location

Stayed in January 2025

Price

New building

Stayed in January 2025

the toilet blocked on the first night. We should have guessed there was something not right as the plunger was next to the toilet. Water from toilet flooded bathroom floor. Staff were quick to find us another room with a working toilet. Heating in the restaurant did not work for a few of the nights we were there so did not use the restaurant as it was very cold.

great location

Stayed in January 2025

Dry sauna was out of order. Cleaning service came even when do not disturb sign was on door.

Complimentary airport shuttle

Stayed in January 2025