Not only in the hotel, but in all city only few people can speak english. If you use tranlation app it can cause some misunderstanding and takes a lot of time to manage the issues. Hotel must improve this as it was very frustrating. We had tight schedule.

Location was very good and hotel is beautiful and quit. For me the pillow and bed were comfy. Breakfast as well. I need to follow glutenfree diet, this place helped to do it. I took some gf bread and could eat egg, fruit, veggie etc... In the 1st evening we visited restaurant for dinner, rhey could find solution for my special diet. I really aporiciate the efforts of lady at restaurant ' reception and chef. Subway station is in front of the hotel entrance. People's park is some minutes far fm the hotel. Leadtime of lift was never issue. Some people claimed about bathroom that no privacy due to glass window. We found the bottom to set the electric curtain, so we had privacy ;)

Stayed in April 2025

Its nearby to TaikooLi and Chunxi Road with just walk within 10mins. Not even 100m reach train station. Super convenience.

Stayed in February 2025

During Winter Season there’s no Air Conditioner in the room

Safe and Comfortable Very Friendly and Helpful Staffs

Stayed in January 2025

We booked a room for 3 adults as we’re a family of 3 staying together. However, the bed (which was supposed to be a large king bed) turned out to be really small (comparable to a queen sized bed by international standards). As it was too small for us, we highlighted to the hotel manager. However, his service demanded improvement as he did not speak in a good tone. He also offered to give us a complimentary fruit platter but never delivered it. To be honest, we do not care about the fruit platter, but the fact that he did not fulfill his own promise is an indicator of a lack of sincerity towards his guests, which is very disappointing indeed.

Room was clean with complete set of amenities.

Stayed in November 2024

Wonderful

Stayed in October 2024

The hotel's location is ideal, with a subway station conveniently situated right in front of the building. Guests can easily access public transportation to explore the city.

Stayed in September 2024

Lobby bar needs more choices in beverages. Restaurant menu also needs more choices in Suchuan cuisine.

Stayed in July 2024

Nil.

Chinese restaurant is good. Location super convenient. Friendly and helpful staff

Stayed in May 2024

The staff has been very friendly and helpful

Stayed in January 2024

Not so many choices

Stayed in January 2024

The breakfast ends too early. It would be nice if the breakfast can be provided at least till 11 or 11:30 at weekend.

The hotel is very new and location is superb.

Stayed in January 2024

The cleaning staff were fast and reliable. The cleanliness of the room was great

Stayed in January 2024

Nothing

Its a very standard hotel.

Stayed in December 2023

Very pleased with the cleanliness and comfortable beds

Stayed in October 2023

View from room is blocked by buildings nearby

Good location

Stayed in October 2023

A bit of distance from to n from TianFu airport .

1. The location: 👍 food street n Subway station just next to it . Also Not too far to Chengdu famous bar street n river side if by Di Di only about CNY 15 2. Pillow Provided: 👍 .. 2 soft pillows n 2 Firm Pillows. 3. Japan coffee candy 🍬👍 provided in reception counter is very generous n warm hospitality.

Stayed in September 2023

A bit pricey as the room is small and renovation is getting old. Maybe due to the good location.

Very good location, the subway station is right infront the hotel. Friendly and helpful staff. Breakfast is good with decent variety. Many local restaurants near by.

Stayed in September 2023

Service

very good breakfast

Stayed in July 2023

Great location, good facilities, it is a non-smoking but still smell smoke in the room, and breakfast is fair.

Stayed in February 2023

Unfortunately the swimming pool was closed due to Covid.

Convenient location, staff friendly and helpful, check in was straightforward. Room clean and comfortable, breakfast buffet was excellent with a very wide choice of Asian and western dishes.

Stayed in July 2022

Had some unpleasant experience with certain staffs

Excellent Location

Stayed in January 2025

I asked for an early breakfast at 5:30, they agreed to give me something to eat. In the morning nobody knew of my request even though the person at the front desk left a written note at my arrival. Most of the personnel barely speak English. Given the early start, I asked in advance if it was possible to have a taxi and they said that I have to reserve myself. I suggest you to don’t even try if you do not speak Chinese ; ) I totally understand that in China they have different standard compared to Europe but I also believe that my request were quite basics for a 5 stars hotel.

Personnel is very friendly and willing to help. It is close to the city centre and you can order food that will be delivered at the front desk!

Stayed in October 2024

Aircon wasn't on and the room was hot

Good location

Stayed in March 2024

There are no comments available for this review

Stayed in March 2025