rooms need updating

this place beautiful. the views were great

Stayed in May 2025

Rooms were outdated, A/C didn’t work (was too weak at times) bathroom sometimes smelled like sewage. Some buffet food was hit or miss, restaurants were always great!

Clean, comfortable, good staff and food!

Stayed in April 2025

Rooms were a bit stark but functional. The topography was super and manicured lawn with tropical trees and plants were gorgeous. Pools were immaculately clean and outdoor seating comfortable - though tough to find covered seating as people broke rules and claimed seats but you never saw anyone on most of them. Staff was unbelievably gracious-always helpful. Beach was very nice - wish they had covered chairs on the beach. Work out room was well equipped but warm and not well air conditioned. Restaurants had large variety and food was generally good with both buffet and served dining options We loved getting up in the morning to feed the monkeys on the beach!! We all had a great time (grandchild, grandparents and adult children- 7 total)

Stayed in March 2025

I saw two roaches in my room on different days. The first day we didn’t have hot water, come to find out that both properties didn’t have hot water. Feel like everyone should’ve got a discount for that because we didn’t get informed about that. I also didn’t like that they let the on site dogs come into the restaurant and they beg for food.

I liked the shows and the all white party. The activities was good! I came to relax so I wasn’t expecting a night life. The workers are all friendly and polite.

Stayed in March 2025

Overall, a good location and pool facilities were nice with ocean views. Hotel pools and swim up bar were great as was the service. Kids loved the water park too, but it's not a convenient location for this hotel - easier access from the sister hotel next door. The food in the buffet and restaurants was good, and at times very good. Papagayo restaurant in particular was excellent with a great view. Get there right when they open for sunset dining. The cocktail list, however, was uninspired - mostly basic cocktails and each restaurant had the same list. Wine choices were Cabernet or Sauvignon Blanc or a rose and that's it. I understand this is all-inclusive, but the drink options could be improved with a little creativity.

Stayed in February 2025

The room was ok but still need to work on it , our room fridge was not working at all the sink was clogged

The view and the staff

Stayed in February 2025

Well-maintained,

Stayed in February 2025

The rooms were incredibly outdated. Our room was located directly off the lobby and it was incredibly loud at all hours of the night. The hallway outside our door echoed so voices, footsteps and room service carts were incredibly loud. Made it difficult to get a good nights sleep.

The pools were beautiful and the restaurants had a lot of food options.

Stayed in February 2025

Beach was not white sand beach. If you are wondering. For two adults, full size bed is a little bit small. Room is ok size but like many people have commented it is dated. We had a hard time opening our drawers. Dinner buffet in the main restaurant was only ok. Need to line up early for specialty restaurants. We need to wait till 7:30 pm for steak house.

The property itself is beautiful. The ocean view from our room was beautiful. We like our large balcony. Pools are really nice. The Italian, steak house, Japanese restaurants were good. Service was excellent. Checkin was a freeze and staffs were all very helpful! They have some shops for souvenirs and were very convenient. Plenty of food and drink all inclusive. I like their breakfast samosa and breakfast buffet was good. Lunch at Paraguay was nice too. Their nightly show at 9 pm was fun to watch. There is parking onsite if you drive. Liberia airport is only 45 mins away.

Stayed in January 2025

The restaurants don't accept reservations, so you need to go in line at 5:15 p.m if you really want to dine in a specific restaurant. This was awful. Other all inclusive resorts have better solutions. Also pools are very cold!

Great service, buffet dining was very good, full of options. Staff was very quick and friendly. The beach is very beautiful, not too crowded, clean. The room was awesome! It even had a small clothes drying rack.

Stayed in January 2025

The interior design and staff are what we liked most.

Stayed in December 2024

Not only the rooms, everything was very dated. Our showers had intermittent temperature changes, TV in room did not work, our “ocean” view was completely blocked by the tall palm trees. I should have been discounted to a garden view room (which the front desk could not accommodate). We couldn’t set up at the beach as it was packed with non-resort occupants.

We had comfortable beds, beach out in front, landscaping was beautiful. We had a number of pools to choose from.

Stayed in December 2024

Food was just ok.

The grounds were well kept and the staff was very nice.

Stayed in December 2024

I battled with the front desk 5 days in a row over the TV not working and it never got resolved. I even went down to the desk after getting no where with talking to them on the phone and still no one came to the room to fix the problem. Never got resolved disappointing.

Breakfast was great lots of choices and everything was fresh

Stayed in December 2024

Outdated, non working electrical outlets, not enough outlets, TV never worked and internet was very spotty

Loved the property

Stayed in December 2024

advertising was deceptive. I was told I would get $600 in resort currency. what I got was small discounts on overpriced services.

staff was friendly and helpful.

Stayed in December 2024

Music is very loud for rooms nearby. No sleeping until after programs. No updates on activities when they are cancelled. No sign saying stretching cancelled. Spa closed and post a small sign on front desk. People take time to prepare and stop other activities only to show up for cancelled appointments. Call the clients.

Beautiful pool

Stayed in November 2024

Would have liked to have been able to make reservations at the restaurants

Everything was beautifully taken care of.. amazing views. Wonderful staff. Buffets and shows were great. Loved the massage at the spa

Stayed in October 2024

The rooms definitely need some updates. The glass on our shower was cracked, there was some stains on our bedding, furniture was old…. But it was VERY clean so we felt ok, we didn’t spend much time in the room anyhow. The WiFi connection isn’t the best but we were grateful it was available. There needs to be a little more lighting by the pools when it gets dark as this is a safety hazard. Not that people were in the pools at night but it was getting dark at 5pm while we were there and I’m sure people still want to enjoy a swim at this time.

The property is gorgeous! Multiple pools and they were all very clean. The food was very good there are a lot of options at the buffets. We weren’t crazy about the food at the optional “a la carte” restaurants but still a good option to have if you’re celebrating an occasion. They had activities and shows almost every night. Would consider this to be more of a family friendly resort as there were a lot of children so I would avoid if you’re looking for a honey moon or party experience. The bartenders are incredible! However they do not offer top shelf or a wide variety of liquors so I would recommend to bring your own if you have a preference. There is no ATM on the property or near it just FYI… there is one about 20 mins away, but you won’t really need cash anyway. The beach was not very impressive it was quite small but still lovely.. know that you will be bombarded by people selling souvenirs, excursions, massages etc. when you go to the beach. They don’t work for the hotel. Overall a good experience and a VERY good value for the price. *PSA* Liberia airport is the closest to this resort. We flew into San Jose and our taxi was $550 round trip and took about 4 hours to get there.

Stayed in October 2024

No ice machines on 5th floor and machines on 4 th floor , out of order , A/C in room wasn’t cold enough and hot water wasn’t all that hot.

Stayed in October 2024

the food

nice resort

Stayed in September 2024

Everything is getting old, pool chairs are older and moldy not cleaned very well. TV in room didn’t work. Their private road to facility in not maintained and many potholes and such.

Beautiful view of the countryside

Stayed in September 2024

How the female manager at the front desk on Sunday September 22, 2024? We got locked out of our safe for some unknown reason and the manager gave us a hard time to get it unlocked.

the food was good. The employees was good good.

Stayed in September 2024

They need to update the rooms. Room are outdated

Stayed in August 2024