Front of house/reception staff not as helpful. Unfortunately our room opened to a very noisy laneway, with people frequenting throughout the night & early morning.

The location was excellent & central in the Old Town Square. Close to restaurants & and easy walk to most attractions in Prague. The hotel bar/restaurant staff were very obliging.

Stayed in May 2025

Restaurant staff often inattentive. Grumpy when we refused payment. Credit card terminals not working or unavailable without communicating that before we sat down at the restaurant. During breakfast, staff having discussions about personal dramas around guests. Take that to the back room or somewhere else, please.

Location

Stayed in April 2025

Two rooms not in main building but still nice.

Location. Nice big rooms.

Stayed in April 2025

The multiple staircases (up and down) to get to our 1st floor room (#104).

Breakfast and location

Stayed in April 2025

Fantastic location during the day but noisy at night. Amazing staff. Comfortable bed. Good breakfast.

Stayed in March 2025

The staff was very friendly. The location is at the most central spot of the old city, which is where most tourists want to explore. The room was very spacious, with a wide hallway, 2 bathrooms, and a view to the Astronomical Clock. There was no noise from the street when the windows were closed. The breakfast was good.

Stayed in March 2025

- when we needed to add an extra night at the end of our stay, the personnel didn’t respond promptly and we proceed with booking.com. Afterwards, the hotel asked us to pay 20€ more in order to stay in the same room since the second booking was in a superior room and not in a deluxe room. This is unacceptable to ask for pennies in a guest staying for 5 nights in total when you just could use the free upgrade option - deluxe room with a view will not let you sleep since the bell rings every 1 hour without proper sound insulation

- fresh breakfast, with different choices every day - central location - 24 hours reception - bath amenities

Stayed in March 2025

The hotel was so hot. We asked to have our heating in our room turned down/off but none did it which spoilt it somewhat. Even with aircon on it was very hot to sleep in

Its proximity to everything and friendly staff

Stayed in March 2025

Our room was directly opposite the astronomical clock. Fabulous location!

Stayed in February 2025

We had a double room and were given 2 single duvets in the double bed - we did ask for a double duvet and the staff told us this would be sorted but unfortunately it wasn’t. There wasn’t a lift either and was a bit of a maze finding our room, but other than that it was really great!!

Really great location, room was really lovely - very spacious and nice bathroom too. Heating system was very good (which was needed!!). The staff were lovely and friendly and everything was easily accessible.

Stayed in February 2025

No issues, but a kettle would be nice.

This is an old school Czech hotel, in a perfect location. It has echoes of the Soviet era but with modern comfort. I could not speak highly enough of the staff. The gentleman at the front desk helped me arrange a ticket to the Sparta Prague football match, which was great. Overall a very good experience.

Stayed in February 2025

No coffee machine

Lovely large bedroom and bathroom in characterful building in the main square.

Stayed in February 2025

Upon check in they couldn’t find our confirmed reservation. Then once shown the booking.com reservation on my phone they ‘found’ our booking. Only to then put us in a room with a brick wall view instead of the astronomical clock view we had paid for. Then upon questioning the room allocation we were told ‘sorry it is the way my boss works…I can move you’ and we were moved to the astronomical clock view room.

Location is perfect

Stayed in December 2024

We had a double room but there was 2 single duvets on the bed, the breakfast selection was a bit poor.

The location was perfect with a beautiful view of the old town square and astronomical clock it was amazing The accommodation was very comfortable

Stayed in February 2025

Not many smiles from staff or any interest in adding to our experience.

Loved the location, view over the square fom our window. I loved the characterof the hotel. Great breakfast also

Stayed in January 2025

We were put in a top floor room (Room 302) in a separate building (2 buildings away from main hotel) - the building had no elevator (our booking confirmation specifically said upper floors were accessible via elevator) so we had to walk up several flights of stairs. Also, we had to walk round to the main hotel to have breakfast which wasn't ideal. It would have been nice to have tea/coffee making facilities in the room as it was a long trip down and out of the building just to get a coffee! Reception staff were helpful and polite.

Great location right opposite the town hall. Large apartment/room with good facilities - very comfortable large double bed, modern TV, walk-in shower, separate WC and view of the astronomical clock

Stayed in January 2025

It didn't have coffee/tea making facilities in the room.

The location, the room, central for everything. Great choice for breakfast. Could not fault in any way.

Stayed in January 2025

We had a drink the Mozart cafe but weren't told of the 15% discount we should have for staying, until had until after we'd paid.

Amazing location

Stayed in January 2025

Mini bar with everything but water. Would like tea / coffee facilities in the room The entrance to the hotel is down a passage between a closed down shop and a cafe. Its a shame the entrance to the hotel is down this passage and up some stairs because once you are on the first floor the hotel is impressive.

Room size, interior fixtures and fittings, staff, decore, food all excellent

Stayed in January 2025

The WIFI didn’t work for several days to watch movies so slow as well.

Location was awesome Close to shops and Charles bridge, can’t bet the location.

Stayed in January 2025

Only downfall was there was no kettle supplied, but staff were more than happy to make a cup of tea or coffee at anytime as the restaurant didn't open until 7am Starbucks also right outside but also didn't open until 7am

Hotel was perfect as you were able to walk to all main attractions Many cafe's and restaurants in close proximity. Christmas markets right outside. Staff spoke fluent English Hotel was quiet, even though you were in the heart of the Town centre Spotless room and bed was very comfortable Staff exceptional

Stayed in January 2025

Early mornings, there wasn’t hot water in the shower.

View directly across from the Clock Tower was a bonus. Being able to,watch the crowds below on New Year Eve was unforgettable.

Stayed in January 2025

No lift so constantly trudging up stairs not ideal for older or less agile people Breakfast was very basic, no hot food to speak of and one small slow coffee machine was a joke

Brilliant location and the room was clean and comfortable

Stayed in January 2025

In the room of the apartment was Mold on the walls and it's a shame because the apartment was beautiful. In the description of the apartment was a coffee machine and it wasn't

All almost

Stayed in December 2024