Leaving

Old world charm, beautiful decor and excellent care taken of me by the team

Stayed in May 2025

There were few easily accessible electrical outlets in our room to recharge our electronics. The spa facilities felt a bit small for the number of people in the hotel and on occasion we were challenged finding an available lounge chair next to the pool.

We were a family of 4 adults and chose to upgrade our 2 rooms and stay in the Riverside building for the classic experience. Breakfast was exceptional in its variety, dining in general was a delightful experience and the decor of the restaurant and hotel was magnificent. Staff were most accommodating and helpful. The spa facilities were well maintained and modern.

Stayed in May 2025

We did not stay for more nights as we did not see added value considering the room price. In general the prices are set on rich clientele all around the Kolonadas area. Hard to blame the hotel.

We wanted to stay in iconic Granhotel Pupp holding high expectations. Plenty of space, nice decorations. Friendly staff. High quality breakfast, modern spa. Private parking.

Stayed in May 2025

Nothing. Everything was magnificent.

Majestic, luxurious, breathtaking.

Stayed in May 2025

Beautiful hotel, location. Felt pampered.

Stayed in May 2025

Nothing

Everything

Stayed in May 2025

Nothing

Everything

Stayed in May 2025

I hoped the jacuzzi has got hot water

A lifetime experience to able to stay at such a legendary hotel. Awesome breakfast. Best stay in the town! Worth the price as well.

Stayed in May 2025

The AC-unit didn't seem to do anything, but the town is very quiet so it worked well with an open window.

Potentially the best hotel I have every visited. Extremely luxurious without being crazy expensive. Alot of history and the hotel in itself is one of the main sights in the town. Beautiful big room with an amazing view. Friendly staff och the restaurant is breathtakingly beautiful. Good cozy spa. It was a highlight on our vacation and if I ever return to Karlovy Vary I wont stay anywhere else but at Grandhotel Pupp.

Stayed in May 2025

This message goes out to Booking.com. There are 2 wings of the hotel. There is one that is of 5 star rating and the other of a lower rating. This needs to be differentiated better in the website. People go to this hotel to experience the Hollywood moments they seen on Film. But you will get a surprise when you make the booking in the wrong wing of the Hotel. I did the same. However there was space available on the other wing which I paid a negligible amount extra.

It was a wonderful experience. There was nothing that I can fault this hotel on in terms of service, location and experience

Stayed in April 2025

Upon our arrival they didn’t put us in our premier room. They said it was premier classification but I didn’t agree once seeing the premier room. However, they did change us up. WS disappointed in the pool area. Very loud acoustics. Metal pool and spas were not what I expected. The sun deck was perfect. Metej, Thomas, and Daniel provided excellent service in the bars and with our luggage.

It was breathtakingly beautiful. Service was great.

Stayed in April 2025

Nothing

Amazing place ! The food, rooms, staff and atmosphere are just wonderful ! What a beautiful amazing location and Hotel

Stayed in April 2025

I didn't have much natural light in my room - facing a hillside on the back.

Lovely big room, very comfortable bed. There is a reasonable gym and pretty flash spa although it was super busy in the evening (next day I went at 8am and had the whole place to myself!). This is also a great location for hiking or jogging in forested hills directly behind the hotel. There was an amazing array of food for breakfast including glasses of bubbles.

Stayed in March 2025

The room is big and very beautiful with a big bathtub. I like breakfast.

Stayed in April 2025

Was an excellent experience. The hotel is fantastic and definitely will return. The food was amazing. Staff was very helpful and professional. Facilities were great. Location was ideal: next to the woods, and it was easy to access the main sights.

Stayed in April 2025

Have to walk through reception, and restaurant to get to the swimming pool in your bath robe

Very beautifull

Stayed in April 2025

The limited opening hours of the hotel bar.

Excellent location, modern wellness.

Stayed in March 2025

Swimming pool and associated facilities small and overcrowded. Hotel not so easy to reach if you do not know the city City government or tourist organisation should improve Hotel route and name signs

Very nice traditional Grand Hotel both in architecture and in hospitality and facilities, Excellent location. very good breakfast

Stayed in April 2025

Nothing

Breakfast

Stayed in April 2025

Without any Information in advance, we were moved into another building on the other side of the Street, which was very disappointing. Especially because experiencing this iconic Hotel was our reason for coming.

Stayed in March 2025

Everything was lovely. They were too many children in the pool area.

Stayed in April 2025

Fantastic four days, with so many lovely touches and 300 years’ history - wonderful spa, very caring staff and a natural glamour - no wonder the Karlovy vary film festival made this hotel its home

Stayed in April 2025

Very friendly staff, marvelous food

Stayed in April 2025

Nothing. It was fabulous

Stayed in April 2025