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  5. Reviews of Garner Hotel Berlin - Checkpoint Charlie by IHG

Reviews of Garner Hotel Berlin - Checkpoint Charlie by IHG This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Hedemannstraße 11/12, Friedrichshain-Kreuzberg, 10969 Berlin, Germany

#351 of 529 hotels in Berlin

Guests' Choice

Review score

Based on 308 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    7.9

  • Staff

    8.4

  • Value for money

    7.9

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 12 May 2025

    9.0
    Great location
    • Leisure trip
    • People with friends
    • Standard Room with Two Single Beds
    • Stayed 3 nights
    • Submitted via mobile

    there was nothing

    the hotel is in a great location for visiting sites ,just beside checkpoint charie -metro 2 mins walk ,lovely continental breakfast 😀 with fresh food

    Stayed in May 2025

  • Reviewed: 26 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    I think some teaspoons, bottle-opener and other things like those would be a simple, yet useful addotion in the rooms.

    This is a simple, but clean and cozy hotel not far from the center. A perfect place for those who, like us, come to explore the city by feet. The price is very reasonble.

    Stayed in April 2025

  • Reviewed: 19 April 2025

    9.0
    Great place to explore Berlin.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Tea/Coffee facilities didn’t include decaffeinated and not much milk supply.

    Clean, tidy, good location.

    Stayed in April 2025

  • Reviewed: 16 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Single Beds
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was so expensive it put us off trying it and went to the nice cafe at the end of the street.

    Clean, welcoming. Decent room.

    Stayed in April 2025

  • Reviewed: 15 April 2025

    9.0
    Great stay
    • Leisure trip
    • Family with young children
    • Standard Room with Two Single Beds
    • Stayed 5 nights
    • Submitted via mobile

    Would have preferred English tea bags in the bedrooms as the choices were mostly coffee.

    The location was great and walking distance to the popular locations. Breakfast was really good and the bar area was nice and comfy

    Stayed in April 2025

  • Reviewed: 26 February 2025

    7.0
    Great hotel in a good location with lovely staff
    • Leisure trip
    • Family with young children
    • Standard Family Room with Two Single Beds
    • Stayed 3 nights
    • Submitted via mobile

    Only very small inconveniences really. I didn’t like the pillows, but totally understand that’s my preference, and the coffee at breakfast was far too bitter.

    The staff were great. Very friendly and welcoming.

    Stayed in February 2025

  • Reviewed: 22 February 2025

    9.0
    Superb
    • Business trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    All

    Stayed in February 2025

  • Reviewed: 20 February 2025

    8.0
    Nice hotel, staff need more customer focus
    • Leisure trip
    • Family with young children
    • Standard Family Room with Two Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Staff were not that friendly and welcoming, except breakfast staff in restaurant. Facilities good except coffee tea choices in room and no corkscrew/bottle opener. When asked reception they sent me to a supermarket rather than open it at bar!

    Breakfast good. Great choice. Rooms clean and comfortable.

    Stayed in February 2025

  • Reviewed: 30 December 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast a bit basic

    Comfortable bed

    Stayed in December 2024

  • Reviewed: 20 December 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 3 nights
    • Submitted via mobile

    You have to manually turn your heating unit on to get some warmth in the room in the freezing hell that is Berlin in December. Since I didn't know that, I had to hold onto the blanket like there was no tomorrow. Next time, I hope, the hotel will turn the heater on before the check-in without relying on a foreigner guessing the correct way.

    Convenient location, all the basics were included, regular cleaning and comfortable bedding.

    Stayed in December 2024

  • Reviewed: 25 November 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The toilet water could not be flushed properly. Also the inside of the kettle was black and burnt, so it couldn’t boil water.

    Clean, comfortable and good location

    Stayed in November 2024

  • Reviewed: 28 October 2024

    7.0
    Good for the price.
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    Basic and small room.

    Good location, good breakfast.

    Stayed in October 2024

  • Reviewed: 15 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The bed and room facilities were outstanding. Very comfortable.

    Stayed in October 2024

  • Reviewed: 7 September 2024

    7.0
    Good hotel overall, nice location close to subway and Checkpoint Charlie.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No aircondition but a fan i every room helped out. Had a group of partyboys with living door to door in the weekend, thin walls made it a loud experience both in the room and the hallway. Told staff in the morning but nothing was done. Had to wear earplugs for sleeping.

    Good location, good breakfast, clean rooms and comfortable beds.

    Stayed in September 2024

  • Reviewed: 14 August 2024

    7.0
    Great location and good facilities, however, staff could be friendlier and cleaning could be better.
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 3 nights

    The room wasn't cleaned well during our 3 night stay. It was only cleaned once during this time, and the mugs and glasses weren't replaced so we had to reuse them. The coffee wasn't restocked (only 2 sachets provided for 3 people for 3 nights) and there wasn't enough toilet roll provided due to the lack of proper room cleaning. One of the front of house staff members seemed to be a little grumpy and not as welcoming as might be expected for a hotel stay - this put us off mentioning the lack of cleaning as we checked out as it was the same staff member on duty.

    The room was good value for 3 people in a city centre and the hotel was well located. The room was clean and tidy when we arrived and overall we were happy with our stay.

    Stayed in August 2024

  • Reviewed: 14 August 2024

    7.0
    Great location, clean room and friendly staff.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No refrigerator in the room

    The location was great, the room was clean and the staff were friendly.

    Stayed in July 2024

  • Reviewed: 12 August 2024

    8.0
    It was well
    • Business trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    The staff of the hotel let to start noisy work in the hotel courtyard, right where my room window faced. This did not allow me to get enough sleep before a long day, at the end of which I had a business event.

    It’s a very cozy and comfortable rooms, I got a very sighted side of the building. The breakfast is very good. And location is perfect for reaching the main places in the center of the city.

    Stayed in July 2024

  • Reviewed: 30 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Some staff were nice, others not very helpful. It would have been great if the room had the option for a little fridge. Also not sure how it will be on hot days, only a fan, no air con.

    Room was great, lots of space, location is awesome.in general well organised.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Nice location near checkpoint Charlie
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The single room is quiet small.

    The stuff is very nice, the single room is quiet small, but has everything what's needed. Checkpoint Charlie is in walking distance, there is also the metro. Around the hotel are supermarkets, Späties and restaurants

    Stayed in May 2024

  • Reviewed: 20 March 2024

    9.0
    Comfortable with a great breakfast
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights

    The wifi does not connect automatically. You have to connect every time. Lufthansa cancelled my flight and I needed to stay at the hotel for an extra night and I was asked to do this online rather than over the counter. This was a hassle for me since I only had my phone with me. It was enough having to deal with flight cancellations. The attitude of a couple of men at the reception could be more guest-friendly. The women were much nicer.

    The hotel is close to Checkpoint Charlie, central but still a rather long walk from the central attractions such as the cathedral, museums etc. Berlin is huge but transport connections are good. The room was very nice and comfortable. The breakfast is excellent. The staff was more or less friendly but not all reception staff was welcoming. There is the option of not having the room cleaned everyday and you get a free drink.

    Stayed in March 2024

  • Reviewed: 11 February 2024

    9.0
    Stanze perfette, pulite e reception attiva tutto il giorno per eventuale assistenza
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Reception available at night, quiet and private rooms whit everything needed inside. And if you "refuse" room cleaning (which is absolutely not necessary for a two night stay, because rooms come already spot clean and tidy!) you also receive a free drink! Very cool idea

    Stayed in February 2024

  • Reviewed: 29 January 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights

    The hallway is loud and you can hear anybody is closing/opening the hallway door. Also the walls are pretty thin as you hear easily the other guests as well. So if you are not a good sleeper, then it might be annoying.

    Pretty good location, close to the city centre, easy access to Bus or U-Bahn. But you could also reach main attractions by walking. Room was clean and had enough storage place. If you don't ask for cleaning you get an extra coupon for a drink which is nice gesture.

    Stayed in January 2024

  • Reviewed: 21 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The cost per night was too high which was the reason we changed our hotel to another four star hotel in centre of the city.

    The room was beautiful - a huge room, warm, clean, calm..you can adjust the heatings yourself which was great. Loved the space . Staff was friendly..the receptionist ordered a taxi which is great help for foreigners in Germany.

    Stayed in December 2023

  • Reviewed: 16 December 2023

    7.0
    Really enjoyed Berlin as a short brea especially at Christmas for the markets.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No milk in room and staff refused to give us any when we asked. No lemonade at the bar. May seem petty but this is supposed to be a 4 star hotel.

    Location, security, room facilities, bathroom & shower

    Stayed in December 2023

Showing 1 – 25

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