No umbrellas in the swimming pool. My wife fell because one chair leg it brokes. In the theatre area. I asked a top floor, they gave us a first floor. I asked some decorations for the honeymoon. The direction demanded to a very expensive florist. I asked to Juana Panyagua, our cleaner, and she make a good job, without any fuss. In the Alcazar restaurant the staff can be more friendly. In the other places, all good.

It was more quiet than other Resort in the area. It was easier to find beds around the swimming pools.

Stayed in March 2025

love the resort's proximity to the beach, staff was friendly and professional. Entertainment was good.

Stayed in April 2025

It may have been because we arrived at the end of a very busy (spring break) period, but 'service with a smile' was seriously lacking during our stay. Staff often seemed like they couldn't be bothered and were sometimes borderline rude. It was near impossible to get drinks at times, even when seated for dinner at the buffet. We were allocated a 'butler' on check-in who came with us to our room and then was never to be heard from again, even when we tried to reach out to change dinner reservations (as others have flagged, trying to book/change restaurant reservations was impossible). Excursions from the hotel are extortionate - would recommend Get Your Guide instead. Dietary restrictions are not considered in the buffets - there are no signs anywhere for what was vegetarian (let alone vegan/GF) and the same cutlery was used to handle food at the live stations. Lastly, a lot more shade is also needed for the loungers around the main pool.

Huge resort with plenty of pools and easy access to an incredible beach. There was an abundance of loungers by the pool/beach. Evening entertainment was always excellent - a lot of effort went into this. Room was large, well-stocked and relatively clean/comfortable (although bedding/furniture could do with a refresh). Check-out was easy and we were allowed to keep our bands on / use the hotel facilities until we left the hotel.

Stayed in March 2025

Everything is amazing but they should put more vegetarian options apart from salads.

Stayed in March 2025

Staff that been very loud early in the morning while cleaning.

Good hotel with ocean view, beautiful beach. Good food, restaurants maybe not so good but buffe was good. Everyday cleaning service, friendly staff.

Stayed in March 2025

Due to demand and high number of guests, there were few problems with towels, but thats it.

The best stay that I had in last few years. Great value for the money. Everything was perfect for rest and enjoyment.

Stayed in December 2024

I didn't like the bathrooms located at the beach, they were very dirty, they shouldn't be like that.

I really like the staff members because they are always there to support you, specially my guy Carlos R very attentive and very kind.

Stayed in November 2024

The beach is fantastic.

Stayed in November 2024

The restaurants are ok but nothing special!

The room are very clean, big, with a great bathroom. The staff’s care with the garden and the common area in general. The lobby is the most beautiful lobby than I have ever seen.

Stayed in July 2024

We had to change room due to the air conditioner but everything else was perfect.

A lot of food options and activities during the week. All staff were really friendly.

Stayed in October 2024

We had some air conditioner issues, but everything was resolved.

A lot of food options and activities.

Stayed in October 2024

The room was OK but they used to turn off the a/c during the mornings without previous advice in order to save energy. Since weather was hot, the room didn't feel comfortable at all. The food was good but very basic. You won't find any gourmet/ fancy food. Variety of proteins (meat, fish, etc) was very poor.

The beach was nice and warm. My reservation with Booking.com included a reservation in the seafood restaurant, which was very convenient because chances are low to find availability via the resort. The food at Las Caracolas was very nice.

Stayed in September 2024

We need more activities in the pool and in the facility

The food, facility, staff is good, friendly

Stayed in September 2024

Receptionists were not enough to assist The room was cleaned when needed, however I had to ask to change the sheets , to bring more towels, to fill the body wash and didn’t really order the room just the basic stuff. The service in the buffet in the morning was kinda poor.

Everything was good Mostly

Stayed in September 2024

The pool hours could be a bit longer .....

Pleasant staff,cleanliness and beautiful surrounds.

Stayed in August 2024

Nothing

All

Stayed in July 2024

The buffet food wasn’t the best.

The location, how friendly the staff were & the facilities

Stayed in July 2024

Staff at a time to open you get inside the place and do not have table ready for people you have to wait to long to get the service we deserve all my 4 days in location never had table ready and wend you ask the personnel is coming half hour later and lot of time you have to go and get utensils or glasses night time same thing staff at breakfast and dinner they need to be training more

Have everything for vacation

Stayed in July 2024

Good

Stayed in July 2024

The toilet was giving us issues we had to call the front desk for help because we couldn’t flush the toilet,it couldn’t go down.

The staff are very friendly, the food was great. It’s a beautiful place to relax and have fun. Disco was lit.

Stayed in May 2024

Smell in the room from the drains No body lotion in the bathroom. Problems to operate tv

Location,food, great choice of meals and drinks

Stayed in May 2024

Things seemed a bit unorganized. There weren't enough staff at the check in. They got my room wrong and I had to wait at the top of a residency building in the heat for a long time when I arrived with my luggage waiting for someone to sort it out. The lighting in my room was awful.

Good choice of food at breakfast. Facilities were excellent.

Stayed in June 2024

The staff is not friendly, they are super slow at the restaurants

It was clean, the food was good, the activities were nice

Stayed in May 2024

Very green. Very good location.

Stayed in May 2024