I was in January. The big swimming pool was warm, but kids swimming pool was very cold. So the kids were a bit disappointed.

The food during all day was perfect

Stayed in January 2025

Nothing. One small improvement could be the food. Some days the food would be very good but on others it was ok But, You could always find something to eat

The rooms are big and the beds are comfortable. Everything you need is close by. We had no trouble finding a bathing chair in the morning as reservations were not allowed The kids loved the hotel with the different pools and many activities. The entertainment team was spectacular and keeps the adults and the the young enjoying their time Their night shows were well prepared I will definitely cone back

Stayed in April 2025

Elevators are small. We have two babies, and our twin stroller did not fit in the elevators. It caused us a lot of extra work. The buffets were good, with a great selection, but the meat was often tough. A few times some of the meat was so chewy it was inedible. Fortunately, it was always a variety of alternatives. The signage at the buffet was also often incorrect, which may have been due to the lack of English skills among the staff. Not a big problem, as long as you don't have food allergies. The reception staff could also give more information about the hotel facilities during check in. "The food and everything happens down stairs" was the information given. There was also no information in the room, so we had to discover everything ourselves. After three days we found out that is was a separate pool area for families with children. This is information we would like to have from the beginning.

Great location and facilities. Big plus for the very good selection of vegetables and side dishes for the buffets. Staff are very friendly!

Stayed in April 2025

check in was slow but only because a "bus load" of guests had arrived in front of me

Great choice, no issues.

Stayed in March 2025

The hotel is a typical family-friendly resort with all-inclusive services, which attracts many families with children as well as older guests. The atmosphere was lively, but sometimes a bit too chaotic due to the large number of kids. The all-inclusive dining was plentiful, though often crowded and noisy. The room was clean and met standard expectations. The staff was friendly, though occasionally overwhelmed by the large number of guests. The hotel offers decent amenities, including pools and animation programs for children. However, for those looking for a more peaceful holiday, it may not be the best choice. Overall, I would recommend this hotel primarily for families with children who will enjoy the wide range of activities and food options. If you're seeking a quieter stay, it's better to look elsewhere.

Stayed in February 2025

All was great!

The food was just amazing! A great choice of excellent food, every day different thematic. A great hotel for holidays with kids. You always have with what to occupy them.

Stayed in March 2025

Bathroom don’t have good water outlet, very very limited food options for vegetarians.

Location and staff was friendly

Stayed in February 2025

The water in the pools wasn’t heated at the first time. After, it was a bit better but not warm enough for early February…

Good location. Great service for the price. Lovely animation team…

Stayed in February 2025

Some renovations for the rooms or hotel would be nice. Paint or new fixtures.

The staff are very friendly and keep the area very clean and helpful for any requests.

Stayed in February 2025

Cold water in swimming pool.

Stayed in January 2025

It should be replaced slippery tiles around the pool and some slope walkways. It's slippery when it's wet. The sofa mattress for kids is very hard.

Hotel stuff is amazing. Outstanding animation team, gardeners, waiters...etc. Stuff has made our stay very pleasant. This is what makes this hotel different from others. I fully recommend this hotel for an enjoyable sunny holiday.

Stayed in January 2025

all inclusive beverages

Stayed in January 2025

Nagyon hidegek voltak a medencék nekünk.

We have stayed at many hotels around the world. This is also a great hotel with clean rooms and a kind, polite staff, BUT… We have never seen an entertainment team like this before!!! They worked with such heart and passion that words cannot describe it. They were not only friendly and smiling, as most animators are in hotels, but the level of harmony, professionalism, and charisma this team had was something we had never experienced before. I can confidently say that we will return to this hotel as soon as possible just to meet this team again. We congratulate each member for their dedication and are grateful, as guests, that they contributed to our fantastic vacation.

Stayed in January 2025

pool areas are really cramped and it is difficult to find loungers past 10 o'clock - also some areas get shaded. the water wasn't heated in kids pool

the food is very good and varies from day to day, we had a nice room with a view to RIU hotel, the new year feast and entertainment were fab apart from the singer

Stayed in January 2025

I don’t mean to complain as it is the festive season but the night parties were just too loud. I could hear everything happened in the corridor too. It is zero sound proof. I didn’t have one good sleep during my stay.

All inclusive, perfect choice for the convenience.

Stayed in December 2024

Hotel needs reimbursement immidetely especially in common areas, kids playground, stairways.

location - 3 min from Dunes, nice, separated kids pool, buffet was also ok, some different food every nigh

Stayed in October 2024

Room was advertised as adults only, but hotel is not adults only, so expect kids roaming around the main swimming pool and around the restaurant.

Location is great: close to the beach and walk distance from centre. Facilities are amazing: pool is great, the only small problem is only few hours of direct sun, and in afternoon most of sun-beds are in the shade (been there in November, so not sure if during whole year). Food is good and there is plenty of choice. Hours for breakfast, lunch and dinner are comfortable (so no need to rush), and availability of snacks 24h is a big plus. Evening show by the pool was great every day.

Stayed in November 2024

Extra charges for things like safety box, change of pool towel, orange juice at breakfast, games. Did not feel welcoming, uninspired staff, lack of information. Only nudist solarium for adults. No good equipment in gym. Part of the hotel closed off for refurbishment.

Great location, comfortable beds

Stayed in November 2024

Get Punchi a new costume haha! No seriously its a great hotel, there was nothing we didnt like.

The FOOD! So good, so much variety and available literally all day! Best all inclusive food I had. Staff was friendly, specially the cleaning ladies in the restaurant, reception staff and animation team. I liked that every time we passed by them, they would look us in the eye and say hello. The disco kids is a hit! I was also positive surprised by how clean it was everywhere and how dedicated and professional the cleaning stff at the restaurant were.

Stayed in September 2024

Water leaking from the shower to the floor, bathroom door needs renovation, broken tiles around the pools very slippery

Location amazing, walking distance between the city center and the beaches. Great staff and friendly everywhere food was really good for all inclusive

Stayed in September 2024

Slight maintenance issues require sorting

Staff, food, location

Stayed in September 2024

Freezing kids pool, tired rooms needing repair

Clean, good location

Stayed in July 2024

Pool needed attention

Friendly staff and lots of them

Stayed in May 2024

The shower was rubbish, no pressure and goes hot and cold every 30 seconds, the toilet flush is tricky to use, we get that thus hotel is a save the plant kind of hotel but a shower is one of the important things in your room, second to a comfy bed which it was. Some of the room locations are a bit of a trek away from the bars and restaurants, we were in room 458 which is quite a distance away, it involved walking down 3 corridors with 2 sets of stairs, not ideal with a load of cases, and that was just to get to the lift to take youbto floor 4, and yep 458 is right at the end of the corridor so a mission to get anywhere, so ask for rooms nearer the restaurant if you can get one

The food was great, I am not a fan of buffets but have to say its one of the best buffets in a hotel I have had, the entertainment team work so hard and it shows, very good, fantastic for kids, although we didn't have kids with us we appreciated hiw good this hotel is for families and will return with my gran kids, location is fantastic too, pool bar serving drinks all day and night with different food areas for snacks, you are never hungry or thirsty in this hotel

Stayed in May 2024