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Reviews of Hotel New Folías 3 stars

Retamas, 17, 35100 San Agustin, Spain

#82 of 142 hotels in San Agustin

Guests' Choice

Review score

Based on 399 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.3

  • Location

    9.0

  • Facilities

    7.8

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 5 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio with Balcony and Sea View
    • Stayed 7 nights

    The accomodation is a non-smoking area, it is a bit misleading that ashtray was found on premises.

    Very helpful / friendly staff, always up for sorting things out.

    Stayed in May 2025

  • Reviewed: 26 April 2025

    8.0
    Lovely hotel close to the beach and restaurants.
    • Leisure trip
    • Solo traveller
    • Studio with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The pool area was lovely.

    Stayed in March 2025

  • Reviewed: 23 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Studio with Balcony and Sea View
    • Stayed 7 nights
    • Submitted via mobile

    The mattress was too hard for me.

    Very friendly and polite hotel staff, I would especially like to note the work of housekeeping. We had a room on the 5th floor with a stunning view of the ocean and the pool, the room is spacious and very clean. Cleaning in the rooms every other day. We took breakfast and dinner. We were especially pleased with the dinner in the restaurant near the hotel, it was very tasty and satisfying)

    Stayed in April 2025

  • Reviewed: 21 April 2025

    8.0
    Good place to stay on vacation
    • Leisure trip
    • Couple
    • Studio with Balcony and Sea View
    • Stayed 8 nights

    Nothing

    Lovely place and very comfortable location. A lot of places of interest in the vicinity. Close location to the beach. All good, I can recommend it to everyone! Thanks a lot!

    Stayed in April 2025

  • Reviewed: 17 April 2025

    8.0
    Worthy the price. We will repeat.
    • Leisure trip
    • Couple
    • Studio with Balcony and Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Nice staying. Nice and helpful staff. Reformed, comfortable rooms with beautiful sea sights, although the entry room door frames and doors were quite old and peeling. Very good location

    Stayed in April 2025

  • Reviewed: 13 April 2025

    9.0
    Excellent - we'd definitely come again
    • Leisure trip
    • Couple
    • Studio with Balcony
    • Stayed 2 nights

    The wifi signal was very poor - unable to use a laptop, and the wifi signal kept dropping from my phone. The bar was not open in the evenings. Not a great hardship, admittedly, but we did think it would be nice to sit in the bar area, with a glass of wine, and music playing. There were 'double bed' sun loungers on an upper part of the pool terrace. These were not used at all, because you had to pay to use them. It seemed a waste of space, when the regular loungers (which all had cushions) were so comfortable. Why not make the double loungers free, or put more regular loungers in the space instead?

    Great room, wonderfully hot and powerful shower. Superb balcony and view. Excellent pool and pool area. Excellent location. Great breakfast. Great music playing during the day. Decent, large pool towels.

    Stayed in April 2025

  • Reviewed: 12 April 2025

    9.0
    Great location and helpful, friend.y staff.
    • Leisure trip
    • Couple
    • Studio with Balcony and Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Great value for money, it’s a bit tired in some places, but well kept, the staff were excellent, very friendly and helpful. Walking distance to shops and beach.

    Stayed in April 2025

  • Reviewed: 11 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio with Balcony and Sea View
    • Stayed 1 night

    breakfast buffet was really nice and worth it

    Stayed in April 2025

  • Reviewed: 3 April 2025

    8.0
    I really liked my stay in Hotel New Folias, if I visit Gran Canaria this is my place to stay!
    • Leisure trip
    • Solo traveller
    • Studio Ground Floor
    • Stayed 8 nights

    Nothing.

    Very nice room, great breakfast and very friendly staff! Highly recommended!

    Stayed in April 2025

  • Reviewed: 1 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Apartment with Street View
    • Stayed 4 nights
    • Submitted via mobile

    Nice location with beautiful views and relaxing area around the pool. Wifi stopped working in the room for the last day or so. Only 1 mirror in the room which was in the bathroom.

    Stayed in March 2025

  • Reviewed: 30 March 2025

    8.0
    Kind staff, good location
    • Leisure trip
    • Family with young children
    • Studio Ground Floor
    • Stayed 7 nights
    • Submitted via mobile

    Staff members are very kind, shopping centre, supermarkets nearby, beach is not too far. In halfboard the dinner was next to the hotel in grill house. Quality serving with starters, main courses and dessert as well. Breakfast was good but the same every day. Swimming pools, especially children's pool aren't heated.

    Stayed in March 2025

  • Reviewed: 30 March 2025

    8.0
    Great hotel and location
    • Leisure trip
    • People with friends
    • Studio with Balcony and Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Limited pool bar at the hotel

    Near to beach, shoos, restaurants

    Stayed in March 2025

  • Reviewed: 26 March 2025

    8.0
    Very friendly and helpful staff.Had an enjoyable week
    • Leisure trip
    • Couple
    • Studio Ground Floor
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    The location

    Stayed in March 2025

  • Reviewed: 25 March 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio Ground Floor
    • Stayed 5 nights
    • Submitted via mobile

    the food was disgusting. the hotel serves the worst quality ham - my husband and I decided to buy our own and bring it for breakfast. the meals are either overfried or downright raw, this was the case with eggs. if you come for breakfast around 10, many things are gone and you might as well go to town to eat. coffee from a powder machine. on the last day even the orange juice machine stopped working. I recommend not taking breakfast here and finding a place that respects its guests and can prepare something edible. the hotel requires significant repairs. unfortunately its best days are behind it. in our room there was a broken shower head or a clogged shower.

    location close to the beach

    Stayed in March 2025

  • Reviewed: 11 March 2025

    9.0
    A lovely hotel away from the busy Malpalomas area-nice relaxing atmosphere.
    • Leisure trip
    • Couple
    • Studio with Balcony and Sea View
    • Stayed 7 nights

    Lack of bars in the resort.Sea was always rough. No bar at night in the hotel.

    Location-quiet at pool.Buffet breakfast-room was modern and facing away from any roads .Close to large beach Public transport-easy to get to from airport. Staff were wonderful and friendly. Loads of sun loungers and free.

    Stayed in February 2025

  • Reviewed: 8 March 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio Ground Floor
    • Stayed 4 nights
    • Submitted via mobile

    Everything was fine.

    Excellent locations We had a laugh every day about who is get there first(pool)Race for the best position at the pool.We seriously reduced the age of the guest from 80 to 72 average. Great fun every day:)

    Stayed in March 2025

  • Reviewed: 21 February 2025

    7.0
    Very nice.
    • Leisure trip
    • Family with young children
    • Studio Ground Floor
    • Stayed 2 nights
    • Submitted via mobile

    Very quiet hotel to bring kids to.

    Very clean and very friendly staff.

    Stayed in February 2025

  • Reviewed: 20 February 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Studio Ground Floor
    • Stayed 4 nights
    • Submitted via mobile

    fully deserved 3 stars and I've seen worse five-star places. ladies at the reception very nice and service in general, great location. heated pool rather symbolically. generally a good choice.

    Stayed in February 2025

  • Reviewed: 15 February 2025

    9.0
    Great place to stay
    • Leisure trip
    • Couple
    • Studio with Balcony and Sea View
    • Stayed 3 nights
    • Submitted via mobile

    All the staff were so friendly and helpful, bar staff were top! The rooms were great and had everything you needed. Pool was great with plenty of sun beds. And a great location- near the beach, supermarket 50m away and close to the beach.

    Stayed in February 2025

  • Reviewed: 10 February 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio with Balcony and Sea View
    • Stayed 4 nights

    The pool guard was super nice!

    Stayed in February 2025

  • Reviewed: 9 February 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio with Balcony and Sea View
    • Stayed 9 nights
    • Submitted via mobile

    Pillows didn't smell fresh, possibly as there was no pillow protector. Mattress not very comfortable, there was a dip in mine & it easily moved off the bed. Bathroom towels very skimpy, we used the pool towels which were better quality

    Location, pool.area reception staff friendly

    Stayed in February 2025

  • Reviewed: 7 February 2025

    7.0
    We had a lovely time and would return to this hotel. I would recommend this hotel to others
    • Leisure trip
    • Couple
    • Studio with Balcony
    • Stayed 7 nights

    Room decor is very basic; some broken tiles are visible; tiles have been fixed but do not match other tiles beside them; ceiling bumps need fixing; and the toilet seat moved and needs fixing down. One night I was hot and could not figure out the AC machine. I think a basic brochure needs to be in the room for the AC unit instructions and the safe instructions.

    Breakfast buffet, view from balcony, quiet area, near shops and restaurant in Shopping centre, close to main island bus route, regular room cleaning. Mini kitchen and fridge is helpful. Wardrobe was new and bed lockers plus the tv unit was new. I liked that TWO firm pillows were available each.

    Stayed in February 2025

  • Reviewed: 1 February 2025

    8.0
    We are regular visitors as we like the location but the wifi is a nuisance. Even so, we have booked again for March.
    • Leisure trip
    • Couple
    • Studio Ground Floor
    • Stayed 2 nights
    • Submitted via mobile

    Wifi was desperate, coming & going all the time. Eventually we gave up and used our own hot spot.

    Location, peaceful, nice pool.

    Stayed in January 2025

  • Reviewed: 30 January 2025

    9.0
    Very enjoyable relaxing time
    • Leisure trip
    • Couple
    • Studio with Balcony
    • Stayed 8 nights
    • Submitted via mobile

    Bathroom was very clean but decor could be upgraded.

    We didn't have breakfast at the hotel as I am gluten free and made my own. Location was great and close to the beach.

    Stayed in January 2025

Showing 1 – 25

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