Avenida de Colón, 22, 38400 Puerto de la Cruz, Spain
#29 of 51 hotels in Puerto de la Cruz
Guests' ChoiceBased on 148 hotel reviews
7.8Cleanliness
8.3
Comfort
8.2
Location
9.0
Facilities
7.5
Staff
9.0
Value for money
7.7
Free WiFi
7.8
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End of dialog contentReviewed: 22 April 2025
Gerhard
CanadaCan't think of anything
Great location, walking distance to everything. Very clean and comfortable, not the newest hotel but everything was well maintained and renovated. Nice garden with swimming pools very clean. Evening entertainment at the hotel. Good variety of foods and drinks. Friendly and helpful staff. I definitely would book it again and also recommend it to a friend
Stayed in March 2025
Reviewed: 11 April 2025
Carolina
RomaniaFood
Location is excellent
Stayed in April 2025
Reviewed: 2 April 2025
Sandra
ItalyRooms were very updated, and the adapted room was really needing a whole bathroom upgrade asap.
Stayed in March 2025
Reviewed: 23 February 2025
Simon
United KingdomAside from the longer distance from the airport there was little to dislike, just factor this cost into your budget as will need a taxi.
Friendly staff, clean, great beachside location, good food (buffet) and lovely pools, very family friendly and nice large, clean rooms. Could not do enough for us with our baby. We went half board but also very reasonable on additional charges and a lot of free soft drinks and water, also close to local amenities and supermarket. Also in same area as amazing safari park Lora Parque with a walking distance shuttle train!
Stayed in February 2025
Reviewed: 13 February 2025
Helen
SpainRestaurante was very chaotic, food layout was very miss mash, rooms were really noisy, from 5 am we could hear movement every morning, we had room 1309, think the cleaners storeroom was above, be sure to check your bar prices, everything you buy has to go on your bill (no cash), you can track your spending on the app, our prices differed till we queried it, the bathrooms need an update, the bath was incredibly slippery, it was very difficult having a shower
Great location, staff friendly, cleaners do a fantastic job
Stayed in February 2025
Reviewed: 30 January 2025
Teresa
United KingdomNo English channels. !!! Apparently no signal
Very good location Good excellent
Stayed in January 2025
Reviewed: 18 November 2024
Filip
PolandWhen you come for dinner after 9 pm, the waiters treat you rudely, and there is almost nothing left in the buffets. If a hotel decides to serve dinner until 10 pm, it should ensure that the level of service is very high all the time, not just at the beginning of dinner. That's all.
Room with seaview on 10th floor was amazing. Bed was quite comfy. we had the all inclusive option - the food was of very good quality, the choice was sufficient, but one evening I got food poisoning from stale panna cotta and I had to deal with it the whole next day, luckily I had antibiotics with me.
Stayed in November 2024
Reviewed: 21 October 2024
Ian
FranceLoved it all, hence we returned!
All good,, we stayed here before and enjoyed returning.
Stayed in October 2024
Reviewed: 15 September 2024
Natalia
United KingdomVery poor standard of the room, room ewipment Aand bathroom are realny old
Swimming pool, restsurant, gest variety of food, clearing service
Stayed in September 2024
Reviewed: 12 July 2024
Charles
United StatesThe food was somewhat lackluster, I must say, but they were efficient. I can honestly say that paying to have basic water was not particularly pleasing either.
These were some hard working people! The room staff were friendly, efficient, and quite nice. They made the experience a very good one. I cannot say enough for their kindness, and they made my sister's birthday extra special.
Stayed in June 2024
Reviewed: 21 June 2024
Katie
United KingdomThe room next door were fighting every day at all hours, I understand this wasn’t the fault of the staff tho and just unlucky
The pool area and rooms were very nice and clean
Stayed in May 2024
Reviewed: 3 June 2024
Andy
United KingdomThe shower wasn’t the best
Fantastic view Great beds Great food
Stayed in June 2024
Reviewed: 2 June 2024
Daniel
Romaniafriendly and helpfull staff, nice buffet for dinner and breakfast. The girls staff at the pool bar are the best
Stayed in May 2024
Reviewed: 26 May 2024
Michael
United KingdomRooms slightly dated. Elevators not working. If they gave the place an overhaul it'd be ritzy standard.
Great food and staff. Hotel is a bit dated but otherwise very comfortable, location is perfect for walks into town.
Stayed in May 2024
Reviewed: 15 April 2024
Codrin
IrelandBeds were a bit of a let down. Really cheap, sliding over the floor as you move in them. I think some of the bed legs were a bit crooked/damaged. The mattress wasn't great either, to say the least...
Entertainment was excellent. They really put the effort there. The location is great I like this side of the island. I liked the garden. The restaurant was nice, food choice was good. I liked everything else also, but I won't praise the room.
Stayed in February 2024
Reviewed: 9 March 2024
Botter
SloveniaBig terrace, friendly staff.
Stayed in March 2024
Reviewed: 1 March 2024
Juraj1212
IrelandYou have to pay for parking
Location of hotel, nice and kind staff and good variation of food.
Stayed in February 2024
Reviewed: 12 February 2024
Miha
SloveniaLovely view from balcony, location is great, heated swimming pool. Food was good.
Stayed in February 2024
Reviewed: 7 February 2024
Sands
IrelandWhile the restaurant was wonderful, with very attentive staff. Sometimes food was tinned, instead of fresh..
The staff were exceptional, so professional and friendly! Wonderful range of both day time and night time activities.. special mention to Cesar and Ana for their brillant classes! Armbands were so convenient to access the room and pay for items. Location was great, we had a sea view room, and it was so relaxing to go to sleep to the sound of the waves! Would highly recommend this fab hotel.
Stayed in February 2024
Reviewed: 30 January 2024
Sue
United KingdomThe property is quite dated. The bathroom urgently needs replacing. The bath was very worn which made it look dirty. No tea/coffee making facilities in the room.
Good facilities overall and all accessible and close together. Room was a great size.
Stayed in January 2024
Reviewed: 29 January 2024
Mikael
FinlandOutdated hotel in need of complete renovation. Wifi was not working in our room (tried 4 different devices).
Huge balcony with great views. Location. Hard-working friendly staff in the busy restaurant.
Stayed in January 2024
Reviewed: 17 November 2023
Brendan
IrelandThe food
It was clean
Stayed in November 2023
Reviewed: 29 September 2023
Vitaliy
GermanyWe went to Tenerife for 7 days and took the all-inclusive rest in Bahia. Compared to the prices of the other hotels for nominally the same offers, the price of this hotel is extremely tasty. Of course you should expect some drawbacks to pay off that reduced price. Anyway, there are some notes: 1) although the foyer looks very fancy, the rooms are a bit old and require renovation; 2) of course don't expect a high quality of spirits for all-inclusive cocktails from the bar. It's decent but not the tastiest. Instead, you can take light alcoholic drinks (wine or sangria or whatever) that are of a better taste and quality; 3) Wi-Fi is not completely free! There is a free connection but it's extremely slow and unstable, and the "premium" one costs about 5 euros per day for 5 devices (a bit less if you take more days). The problem is that within our stay, it was not working (the network was being renewed at that time); 4) Parking is also not free, it costs 10 euros per day; 5) the beach next to the hotel is very rocky and quite frequently with the red flag on it (due to a strong wind). So do not expect to be able to swim there;
Still, the hotel is very nice for that price: 1) the rooms are wide and clean, you also have a small fridge there and might ask for a small kettle; 2) the food was also nice, you can find quite fresh and very tasty meat or fish at the grill station, as well as a lot of other stuff (but don't trust "complex" salads at the salad station, this is a curse of all all-inclusive hotels); 3) I especially want to stress that this hotel does not have another common curse of all-inclusive resorts in Spain. Namely, the coffee at the breakfast was quite tasty (usually in such Hotels it's very watery and awful in taste); 4) the view! You MUST take the room with the view to the ocean to fully feel the spirit of Tenerife. That's really worth it; 5) you can find a lot of facilities in a close proximity to the hotel, so the position is quite favorable; 6) although the beach is not appropriate for swimming, you can easily surf there, and the surf school is 1 minute by walk from the hotel; 7) the staff was friendly and helpful; Overall, it's a decent and nice hotel for the demanded price.
Stayed in September 2023
Reviewed: 29 July 2023
Maksym
NorwayHalf of the food from buffet was with no taste - no salt, no taste, impossible to eat. Asiah sushi day? Sushi were awful.
Great location, great view.
Stayed in July 2023
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