Good breakfast, lovely Spa although I would expect this included at the price of this hotel, great location.

Stayed in May 2025

Lovely accommodation! Great staff!

Stayed in May 2025

A mirror over the desk and a table lamp would be nice and at the price point, would have expected bath robes as standard. Shower both freezing and scalding hot - inconsistent temperature. Both my husband and I received welcome emails in Dutch!

Easy secure parking under the hotel with large spaces to park, although €25 a night is expensive. Good area for a one night stay with good bars and restaurants a short walk away. Signed up for their loyalty program and got a free welcome drink in the pleasant bar. Big comfortable bed. Friendly competent staff.

Stayed in May 2025

Would like a hot drink service at breakfast

We had a large bedroom. Comfortable bed. Very quiet

Stayed in May 2025

Nothing disappointed us, it was an excellent experience!

I've never experienced such a positive experience at a hotel - the decor is elegant, the view from our room (sea view Junior Suite) was absolutely stunning, and the staff were fantastic: my partner and I were visiting to celebrate his 40th birthday and they went above and beyond to ensure that we had an enjoyable and memorable time. We purchased the massage, spa and dinner package and I was very pleasantly surprised by the meal we were served (a generously portioned set menu of delicious food), and the couples massage was great. I can't recommend this place enough!

Stayed in May 2025

The bar, gastro pub and dining room are all in the same room which lacks atmosphere. We had a snack in the bar one evening and didn’t enjoy it. The hotel has an unusual policy of providing room cleaning between 9 - 5. If you want to make sure your room has been made up before you return in the afternoon make sure you tell the front desk what time you would like it cleaned. We didn’t do this the first day and were surprised when we returned at 3pm and the room wasn’t cleaned. This is a personal choice, but we found the mattress hard.

We had several issues, but the front desk staff and the maintenance man responded quickly. The hotel has a parking garage which was a big plus. As the weather wasn’t great we didn’t use the roof top area but it would be a good place to hang out in the summer. Our room was comfortable with plenty of storage space. The iron was useful.

Stayed in May 2025

Room was very dark

Very friendly staff Great location, great breakfast Beautiful rooftop bar and pool Spa also looked lovely

Stayed in May 2025

customer service rooms everything exceptional

Stayed in May 2025

Nothing.

Beautifully designed hotel with spacious, comfortable rooms, great facilities and lovely staff. Handy lift down to street level so very easy to walk everywhere. Loved it. Delicious food in the restaurant/room service too.

Stayed in May 2025

Lovely stay. Excellent location.

Stayed in May 2025

Lack of sunloungers and the rooftop bar was shut.

Staff were very friendly. Room was excellent. Great location.

Stayed in May 2025

The restaurant was a little dead. Would have been great to have a bar up on the rooftop (although we could carry drinks up from downstairs)

Location is great, near old town but away from the crowds, lots of great shops and cafes nearby. Rooms were modern and spacious. Rooftop (pool & lounge area) were a bonus.

Stayed in May 2025

One evening we thought we’d try the bistro to have a simple dinner, but when we asked to sit by the window the waitress said no and literally threw the menus onto another table. We walked out and reported it to reception the next morning. Management were very apologetic and concerned.

Very good location with great view of San Sebastián from our room. In general very good customer service & great breakfast.

Stayed in April 2025

Comfort Design Breakfast

Stayed in May 2025

Nothing!

Well located near the Concha beach and the old town. Bedroom and bathroom were very spacious and clean. Staff were extremely helpful and friendly.

Stayed in April 2025

Parking was not free I got charged for parking never got told it was an extra that was really disappointing

I lovedthe place

Stayed in May 2025

The weather.. but I can’t blame the hotel for that.

It’s not very often I’d rate a hotel 10/10 but this place was incredible. Would be nice if they put the lights on for the upper terrace as I spent most evenings up there having a glass of wine. The food, the views, the staff were all top draw. If you choose this place to stay try the buttered fish. It’s so clean and well decorated it’s hard to find a negative. Loads of areas to sit and either lounge around or work. Internet was around 70Mb so no complaints either. I’ll return without a doubt.!

Stayed in April 2025

Just a small thing the tissues in our bathroom were not replaced.

The staff were exceptional 👏 they went out of their way to help. Reception, restaurant all played a big part in us being able to enjoy our stay which was to celebrate my husbands birthday. Would happily stay there again.

Stayed in April 2025

The pool being closed

Jonathan the Concierge

Stayed in April 2025

Everything

Stayed in April 2025

Nothing

Fantastic welcome and unexpected room upgrade from Sergio. The suite and the view from the balcony were spectacular. All staff were extremely helpful and friendly including in the spa. The neck and shoulder massage was adapted to my needs and really helped me to relax.

Stayed in April 2025

Gym could be a bit more equipped

Excellent hotel, beautiful rooms and very accommodating to our family

Stayed in April 2025

Very Central , with lift to main street area

Stayed in April 2025

The price is a little high.

Breakfast is excellent with a variety of different foods. Bed very comfortable. The bathroom and mainly the shower are exceptional.

Stayed in April 2025