The sky bar was closed and there was a big queue to speak to reception

The location was very central and I appreciated the grandeur of the building.

Stayed in April 2025

No parking

Central

Stayed in May 2025

Noise from other WCs.

Location.

Stayed in May 2025

The room was really hot and the air conditioning didn’t work

Location was great, secure parking and the staff were great

Stayed in April 2025

Two things- one that the walls are not sound proof and you can hear everything - the people talking, walking or even flushing the toilet. The second - you need to be an experienced driver if you plan to park in the hotel parking 😜

Loved the location! Very convenient! It’s a walking distance to every important historical site and museum :)

Stayed in April 2025

The price of the room seemed overpriced.

Easy drop off point for our bikes. The staff was very helpful. We had beautiful views of a park and the Castillo from our rooms. The rooms were clean and comfortable.

Stayed in April 2025

During our stay at the hotel, we had an unpleasant incident. While we were away, the maid cleaned the room and for some unknown reason took away the room access card, which is the key to the room's power supply. After that, the power in the room turned off, meaning the ventilation and refrigerator did not work. It's hot in the city, so during this time our food and, possibly, medicines, for which a certain temperature regime is set, spoiled. I was very surprised by the reaction to this incident of the receptionist, who replied "I don't know" and did not even apologize. For a 4* hotel, this is an unacceptable case!

Good breakfast, clean

Stayed in April 2025

Variety of drinks at the bar could have been better. Did not try the breakfast.

Good location and large comfortable room.

Stayed in April 2025

The hotel seems a bit tired, in need of a refresh, the shower head in our could not be pushed up to the correct position.

Location is very good

Stayed in April 2025

Although not the best value by local standards, we found breakfast to be excellent at the hotel. The staff is magnificently helpful and the cleaning people are outstanding. Now for the negative: 1. This facility was once a first-class hotel. It no longer deserves its 4 star label. Noise is the most significant problem. You can hear all your neighbors. Not acceptable in 2025. 2. The shower and toilets do not work properly. The toilet does not discharge effectively. The temperature of the shower is unpredictable. It can go from warm to burning hot in seconds. Not acceptable for a 4 star hotel.. 3. The hotel thermic design is terrible. Very 1970's You have to rely entirely on air-conditioning even on a day with excellent temperatures outside.

Stayed in April 2025

Excellent location and was very dog Friendly with dog park accross the road Rooftop pool is excellent . Only issue we had was air conditioning was not good so roon was warm

Stayed in April 2025

gym was too small

the staff was really nice

Stayed in March 2025

Bar closed early Pool was cold Also a man from maintenance was in our room when we came back which was a bit disconcerting.

The hotel was cool and the little bar and restaurant seemed nice. Room was big and bed was comfortable. Shower was nice but toilet quite small and old fashioned.

Stayed in March 2025

Nobody speaks English!

Well-located

Stayed in January 2025

Too hot. Heating was not working

Location

Stayed in February 2025

wifi was very weak, sometimes didn't work.

Great location and breakfast.

Stayed in February 2025

The only downside is the noise that comes from the corridors, you hear everything - but if you have good neighbors, it's ok once they enter the room. The ventilation system producing certain noise until 23:00 then it is quiet. For me the noise insulation is very important for good night sleep, but for the circumstance I had amazing sleep most of the nights.

I liked the firm bed, excellent memory pillows and warmth in the room and the hotel. The breakfast was exceptional - big selection of everything, plus freshly squeezed orange juice! The location is central. Free bottled water every day on the room. Really kind housekeeping - everything is super clean and cleaned every day.

Stayed in February 2025

The room was too hot. I had the window open and heating off, but the heat was under floor

White bed linen, hot shower, coffee in the room

Stayed in January 2025

There is no good isolation so everything can be heard from the other rooms like the water running in the bathroom or moving furniture. Also the hotel needs refurbishment it seems like you have stepped into the seventies!

It’s at a great location and the staff is very nice.

Stayed in January 2025

Not a 4 star hotel

Location

Stayed in December 2024

Shower leaked, not a malfunction but a design flaw. The screen was not long enough on the side to prevent the water from flowing into the bathroom, and if you take a long shower, into the room itself. They didn't replenish the teas and we had to ask for cups on the first day. The walk from the train station was uphill all the way, and then from the hotel to the cathedral, a continuation of the hill. Not a fault of the hotel, but just the way Jaén is.

Big bed. Clean room. Possibility to have a small breakfast at the hotel bar instead of the big expensive breakfast in the restaurant.

Stayed in December 2024

Breakfast was not good value for money. The cooked stuff was sat in oil, the pastries were stale.

10 minute walk to the centre, comfortable and quiet.

Stayed in December 2024

Many services not available (restaurant, rooftop bar, room service) as they were either closed for construction or just plain closed. Room was always hot due to sun on windows for most of day. Fans did little to cool things off, so had to sleep with windows opened, which meant lots of street noise.

Excellent location to train and bus station as well as sites.

Stayed in November 2024

Unfortunately there is a problem with noise from adjacent rooms.

Lovely breakfast, great variety. The freshly squeezed orange juice was excellent. Great location, close to the centre. Easily accessible car park across the road. Lovely room with a view of the park. Very comfortable beds with high quality sheets. I especially loved the choice of super comfortable pillows.

Stayed in November 2024