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Reviews of Sercotel Hotel Europa 3 stars

San Martín, 52- ( Reception C/ Triunfo 5), 20007 Donostia-San Sebastián, Spain

#66 of 81 hotels in Donostia-San Sebastián

Guests' Choice

Review score

Based on 1188 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    9.5

  • Facilities

    8.1

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 14 May 2025

    7.0
    San Sebastiàn is beautiful. Hotel is lovely, good breakfast. Just the old bed / mattress ….
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed ….. Either an old bed or mattress. After 2 nights my back ached enormously.

    Lovely personnel, great location. Parking nearby at e 25 p/day which we thought is reasonable.

    Stayed in May 2025

  • Reviewed: 14 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Size of room

    The location

    Stayed in May 2025

  • Reviewed: 12 May 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was a bit dated.

    Great location, friendly staff. Staff were good with knowledge of area and recommendations.

    Stayed in May 2025

  • Reviewed: 11 May 2025

    7.0
    A charming and well-located apartment with hotel access. While a few practical issues could be improved, the comfort, lo
    • Leisure trip
    • Couple
    • Superior Apartment
    • Stayed 7 nights
    • Submitted via mobile

    The apartment faces a busy road, which means there’s quite a bit of traffic noise. There was also noticeable noise from the apartment above, likely due to the old creaky floors. The kitchen is poorly equipped, so it’s not really suitable for proper cooking. The shower is hard to regulate—a thermostat would help. The wardrobe in the bedroom can’t fully open because the bed is in the way, making the drawers unusable. The gym is very small—realistically, only one or two people can use it at a time.

    The apartment is spacious, clean, and features a beautiful stucco ceiling in the living room. It’s in a great location, close to both the beach and the city center. The separate entrance offers privacy while still being part of the hotel building. It was great to have a washing machine and drying rack available. The hotel staff were friendly and helpful. All gym equipment looks new, and breakfast was fine. A big bonus: Bernardo Restaurant right next to the hotel entrance is excellent—highly recommended to book in advance.

    Stayed in May 2025

  • Reviewed: 5 May 2025

    8.0
    Perfect location for comfortable stay in San Sebastian
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 3 nights

    Couple of issues we had - door lock not working and dirty kettle were dealt with quickly and apologies given by staff.

    Comfortable spacious room. Welcoming entrance lobby with good seating area. Excellent breakfast with good choices and selection. Easy 5 minute walk to the promenade and beach. Good location. Good wifi.

    Stayed in April 2025

  • Reviewed: 2 May 2025

    7.0
    Good value.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was a little on the small side.

    Location. 2 min walk to la concha beach and 5 min walk to the old town.

    Stayed in April 2025

  • Reviewed: 20 April 2025

    7.0
    Great location but run down room
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The beds are very small and uncomfortable, we had a 140 bed and still it took all of the room. The walls had cracks and the heating did not work so it was very cold in the room.. not what I expect paying 250 euros a night plus dog charges…

    The location is amazing and it has a garage close by to park the car. They also allow dogs which is a big plus

    Stayed in April 2025

  • Reviewed: 17 April 2025

    9.0
    I would stay again if it wasnt for the location
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Overall a really nice hotel, I stayed in a room on the 6th floor that was designed I assume by this famous industrial designer. Great bed, view, and overall perks. Location not so great if you like to walk where the action is, shopping and museums. Personnel very helpful. Breakfast way too expensive at €30 when you can have breakfasts anywhere for half that price or less.

    Stayed in April 2025

  • Reviewed: 14 April 2025

    8.0
    Great location close to beach
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms very small and a lot of noise from other rooms. They use a cleaner that smells so strongly of cheap men's aftershave we had to keep our window open all the time.

    Great location close to beach, staff very nice and rooms clean.

    Stayed in April 2025

  • Reviewed: 13 April 2025

    8.0
    Great location and value for money
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Unfortunately there can be some noise from the street, depending on which direction your room faces. Also, the bed in the first room was uncomfortable, but once we moved rooms it was much better and the staff were so helpful.

    The location of this hotel is just amazing, it's 1 minute from the beach, a 15min walk to the old town and we could see the sea from our room! The staff were very friendly and helpful too

    Stayed in April 2025

  • Reviewed: 12 April 2025

    8.0
    Attractive hotel in great location
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Noise from the street was considerable the first night we were there (Saturday night )

    Large, comfortable room( very helpful staff).

    Stayed in April 2025

  • Reviewed: 9 April 2025

    9.0
    Very enjoyable
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    Nothing

    Everything

    Stayed in April 2025

  • Reviewed: 8 April 2025

    8.0
    It was good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel is nearby to the beach and the old part of the city

    Stayed in April 2025

  • Reviewed: 7 April 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very bad mattress

    Good location and breakfast

    Stayed in April 2025

  • Reviewed: 6 April 2025

    7.0
    The room size and room views were disappointing
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room size was very small and from the window only the wall of the house could be seen. The air conditioning and ventilation in the room did not work, so the room was very warm.

    Hotel within walking distance of the old town.

    Stayed in April 2025

  • Reviewed: 6 April 2025

    7.0
    Great location with a moderate room.
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed (3 Adults)
    • Stayed 2 nights

    Although the room had window to outside our room was looking towards the inside walls of the hotel. The view was not good at all. Also the room was too rectangular shaped with a very narrow short side which made you feel like you are facing the wall all the time. If I had a chance I would have stayed at a different room at the same hotel.

    The location of the hotel is perfect. Walking distance to the beach and old city and even to the train station. We have walked to the old city and back to the hotel a few times a day without hesitating.

    Stayed in April 2025

  • Reviewed: 4 April 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 2 nights

    The staff at the reception is super professional, informative and friendly. The hotel location is 1min walking distance from the beach, walkable distance to most tourist attractions and restaurants.

    Stayed in March 2025

  • Reviewed: 3 April 2025

    7.0
    Good location
    • Leisure trip
    • People with friends
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    First night in very small room which was too hot and I was not able to open window as was overlooking service area But morning manager was very kind and changed me to an apartment which was huge and much cooler I did find road noise a bit of an issue but guess that’s price paid for great location

    Stayed in April 2025

  • Reviewed: 3 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very happy !!! Nothing not to like

    Didn't have breakfast. Location excellent!

    Stayed in April 2025

  • Reviewed: 2 April 2025

    9.0
    Exceeded our expectations.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Reception was friendly and efficient, looking after cases on check-out day was very welcome and helpful. The location, close to the beach and old town was terrific - and we walked from the stations on arrival and departure. Hard to fault!

    Stayed in March 2025

  • Reviewed: 30 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was a bit small and our bed was wiggly. But it was okay since we only stayed one night.

    Great Location and Amazing Breakfast!

    Stayed in March 2025

  • Reviewed: 30 March 2025

    9.0
    The hotel - its atmosphere, location , and breakfast exceeded expectations. I woud be very happy to return
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The location was excellent, The breakfast buffet was excellent - one of the best we have had on our travels. The room was a little small but otherwise fine.

    Stayed in March 2025

  • Reviewed: 27 March 2025

    8.0
    Great location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location, comfortable small room, good breakfast, parking a bonus, we will return

    Stayed in March 2025

  • Reviewed: 24 March 2025

    8.0
    Great location, great staff and decent room.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was not very big but sufficient. We originally had an inside facing room and in March even though it was cold outside the room was unbearably hot. There was no way to adjust the temperature to make it cooler. We had to keep the window open all night. Thankfully they switched us to a street facing room and the temperature in the room was fine. The front desk staff was understanding and helpful.

    Excellent location - 3 minute walk to beach and 10 minute walk to Old Town. Good breakfast and friendly, helpful and professional staff.

    Stayed in March 2025

Showing 1 – 25

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