Swimming pool opening hours

Excellent breakfast

Stayed in April 2025

Single beds

Paradise

Stayed in May 2025

See last comment above.

Lovely gardens and swimming pools..Good variety of food in restaurant Adequate car parking. Location Good for us, but walking back from sea front is steep and would not suit everyone.

Stayed in February 2025

The beds!! There were 2 beds pushed together. If you are used to sleeping together, the smallest movement made the beds move apart, which was not nice! The hotel personal did their best to tie the bed frame legs together. But we made do with the single duvets..... The hotel is build on a steep hill, so going downtown or back up is only for the fittest people. The free bus fair is helpful, but evening trips are out as the last bus ride is at 19.00.

All personal were extremely friendly and always willing to please! Breakfast was excellent! Our pool apt. was big and modern. Rooms and bath were very clean. The hotel is well kept. The sportspool is large and covered, therefore nice and warm. Going to and from' kept us in shape!

Stayed in February 2025

No sun on the balcony, fridge was out of order.

Size of apartment, gardens, out door areas, pools, play ground, close to the centre of Puerto de la Cruz.

Stayed in January 2025

steep uphill walk back to hotel from centre, taxi a must

nice room

Stayed in December 2024

Nothing

The hotel is very well maintained. All areas very clean. Great customer service from the staff, who were always very helpful. Our apartment was spotless and very well catered, with all the essentials. The free shuttle service to main Puerto de la Cruz was very helpful as we didn’t realise how far away it was. A very enjoyable stay!

Stayed in November 2024

It wasn’t very clean unfortunately, the cleaning service didn’t clean the room properly

Friendly stuff, beautiful park, good breakfast and an amazing orange cat we met every morning in the park near the breakfast location

Stayed in November 2024

The Hotel was reasonable prices. The breakfast was various and excellent, also they offer dinner at a discounted price, which was very rich. We were able to park for an extra fee, but that's fine. The city center was 20 minutes by walk. We loved it.

Stayed in September 2024

No air conditioning (you can place a €20 deposit for a small fan) No indoor gym (only pilates) Swimming pool/s only opens at 11am Most activities are in the south of Tenerife TV with no IPTV Chicken might wake you up before 8am

Cost effective There are still some activities to do close by Kitchenette Spacious Living Room Padel Courts

Stayed in October 2024

The bathroom could've been a little cleaner. Bar on the pool on the 5th floor - would've been great if it served coffee/tea. Air conditioning device in the room would be great in some occasions.

Ambient and the garden around the hotel was beautiful. We had a great garden view, the personell was extremely polite and helpful, the balcony was great, I loved the extra pillow, we got a small kitchen inside the room that we didn't expect so that was great too. The hairdryer in the bathroom was great! We could choose between the pools, the breakfast was great with lot of diverse choices, all in all - great value for money.

Stayed in August 2024

The maps given at the reception to find the 2nd parking and the way to the room. The top parking has not enough cameras. Our car got hit during the night and we had no way to know who did it.

The resort is very decent for the price paid for. The breakfast was good with a lot of variety. The employees have been wonderful and helpful.

Stayed in July 2024

It was good hotel, with three pools, but the one on the roof was not working. Great breakfasts! We really enjoyed to stay there. We always found the parking near the hotel for free. Also we’ve got a nice view!

Stayed in June 2024

Thin walls thin and doors who let you hear all from the floor,. The climbig hill to come at hotel are not for everyone... Luckily are a bus shuttles from parking Centro Comercial Martiánez to hotel few times per day.. But Saturday just until noon, and Sunday dont come at all.

Hotel ok, friendly personal, nice to have a place to cooking /warm food if you need, inside of room. Bed and pillows comfortable and clean. Very good breakfast typ buffet with multiple meals. Are situated almost in a top of the hill, so from some rooms you can have nice view to all town until beach and ocean. From other building who is restaurant the view is occured and not so nice. From TNS airport you have bus 10 until intercambiador Santa Cruz de Tenerife, and after buses 100,102,103 until Puerto de la Cruz station Tucan or El risco-around 1km far. Direct bus 343 who go at both airports but come just few times per day(see bus programs online www.titsa.com)

Stayed in March 2024

Noise in the evening - we got room one floor below the bar where karaoke and concerts start at 9 p.m. It was quite loudly until 11 p.m. The room was quite old-fashioned. Main bad was comfortable, additional (folded one) not so much.

Great choice of food for breakfast, good cofee. Large area, with mini-golf and play ground for smaller kids. We got really large apartment with big terrace, unfortunately just below the bar with karaoke and concerts

Stayed in February 2024

Water pressure was very poor in the shower, and changed from hot to cold rapidly without any warning. it took 90 minutes on the airport shuttle bus going round Puerto de la Cruz, at the end of our holiday, plus the 90 minutes to the airport!! no help with cases which was hard work up hill from the airport shuttle bus, and also to get to the building we were in. Hard for us with heart problems and arthritus, and there was no warning of this on the write up Maintenance of all patio doors needed WD40 to slide easier, Ours was very heavy and I found it difficult to open... it sounded like other people were having similar problems. Uur shower cubicle was not attached to the wall fully and needed mending. The shower hose had been temporarily mended with tape and did not stay in the holder. Toilet pedal bin's pedal had been broken off , so not hygenic We paid for a superior twin room with kitchenette, but it was poorly equipped in comparison with other places we have stayed on Tenerife.

useful hotel-minibus shuttle service to town centre, BUT not on Sunday Amazing wall with 50+ lizards, guests were feeding them with bananas and bread helpful staff restaurant had excellent variety of food and it was worth going to the evening meal. We had paid for breakfast as part of our deal, and it was more food than we could eat. lift in our building was really quick and efficient (unlike another hotel we stayed in) Big, covered swimming pool, Saturday family carnival which involved probably every family in the area. This was joyful, and hilarious to see the dads and grandads in their tutus matching their families!

Stayed in February 2024

No smart tv, no bathroom essentials, hotel needs renovations

Good breakfest, good parking but for extra cost, beautiful area, pool was okay

Stayed in January 2024

A little bit far from center but they have free transportation!

I liked everything! The view, the facilities, pool. Staff is very nice! Breakfast is delicious!

Stayed in January 2024

Bar food not good . Quite a steep walk from town

A la carte restaurant . Exceptional. Don't miss this . Food fab and staff top class

Stayed in January 2024

prefer to go swimming earlier than 10, breakfast should be open longer, had a nicer and bigger room last time

swimming pool, bar and music, new years party

Stayed in January 2024

The cooking facilities are modest.

The garden with mini golf is nice and spacious. The restaurant has delicious meals. Swimming pools, especially the big indoor pool is good in winter time.

Stayed in December 2023

The beds were a little uncomfortable, but OK. We should have gone for the separate bedroom and living room option, but that's personal preference.

The pools were great, a little cold but refreshing. Buffet breakfast with excellent selection, hot and cold food, juices, coffee. Lunch and dinner Also very good, buffet style. Entertainment (kids disco) staff amazing, so full of energy!

Stayed in November 2023

Well, we didn't enjoy waking up every day about 7-7:30 when the salt and pepper hit the tables because of the restaurant being just a few floors under our balcony. We heard everything that was going on outside through a small window meant to give us som air, but mostly gave us a lot of sounds instead.. The kitchen facilities lack a few things that I would say is basic, like a normal knife and a dish brush to clean the dishes. The hotel is a bit old, they were repainting our corridor while we were there, and not everything is in shape, but mostly everything works! We did enjoy our stay!

We enjoyed the breakfast buffet, it had a lot of different choices and was well organized. The park that belongs to the hotel is also wonderful! We loved having that just outside the room. The rooftop pool (naturists only) is a nice touch with a great view of the city and the surroundings. Nice views from the balcony also and from many parts of the hotel, since it's pretty high up. A lot of space in the room to put your things in, we loved that we could unpack our bags and be rid of them! The bathroom was also huge and had everything we needed.

Stayed in November 2023

Pool temperature (cold)

Stayed in October 2023