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Reviews of Servatur Puerto Azul 4 stars

Avenida La Cornisa, 13, 35130 Puerto Rico de Gran Canaria, Spain

#50 of 279 hotels in Puerto Rico de Gran Canaria

Guests' Choice

Review score

Based on 162 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.6

  • Facilities

    9.1

  • Staff

    9.1

  • Value for money

    8.6

  • Free WiFi

    9.4

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Showing 1 – 25

  • Reviewed: 12 May 2025

    8.0
    The bad reviews are misleading. The hotel is brilliant and i think people just want something to moan at. Would 100% sta
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It’s so hard to find something negative but only thing I could think of was maybe some more evening entertainment for adults. But even that was a stretch as they did have occasional things on like a magic show or saxophone player, it just seemed to last an hour then be done

    The whole hotel was clean. Plenty of spaces to chill in the sun away from the pool, snooker tables dotted around the bars and they showed the football on the big screen. Spacious rooms, great facilities (gym and spa), multiple pools slightly heated. Never had to fight for a sun lounger in a good spot, adults only areas, self service soft drinks/beer/wine which was amazing as could Grab one walking past as they are dotted all over so never had to walk far, cocktails on all inclusive really good. We stayed in May and it wasn’t over run with kids like most reviews said. Location was great - beach close by, you do have to walk down 600 steps to get to it (I counted on the way back up) or get a taxi.. all staff are so so friendly and the animation team for the kids are always doing something (pool activities, competitions, kids clubs), even got the adults involved in water basketball and a few games around the pool. Food was what you expect at all inclusive, loads of choices and the staff were always working to clear tables and get food replenished quickly. Oh and when we checked in they took our information including date of birth, and on my partners birthday we arrived into the room and found a bottle of champagne with a lovely note! We never even mentioned it was a birthday, but the fact they took note and done this as a surprise was so thoughtful!

    Stayed in May 2025

  • Reviewed: 6 May 2025

    9.0
    It is the perfect destination for a relaxed family vacation.
    • Leisure trip
    • Family with young children
    • Family Suite with Limited Sea View (3 Adults + 2 Children)
    • Stayed 5 nights

    Not much.

    The hotel is clean and modern. The staff is extremely friendly and helpful. The choice and quality of the food and drinks is very good. The pool is clean and suited for kids. There are a lot of activities for both children and adults. A nice animation team. And beautiful views from everywhere in the hotel. Overall it is a very good value for money.

    Stayed in May 2025

  • Reviewed: 16 April 2025

    9.0
    Holiday resort
    • Leisure trip
    • Family with young children
    • Superior Double Room with Limited Sea View (2 Adults+ 2 Children)
    • Stayed 7 nights
    • Submitted via mobile

    All good could be more towels in room and shower cream better

    Stayed in April 2025

  • Reviewed: 30 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Very welcoming. Food excellent but the seating just a little chaotic. Needs a bit of management thought. No massive issue but would have made it a 10

    Stayed in March 2025

  • Reviewed: 16 March 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite (3 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted via mobile

    Clean and well maintained.

    Stayed in March 2025

  • Reviewed: 20 February 2025

    8.0
    Great location, but be prepared for a long stairway
    • Leisure trip
    • Family with young children
    • Junior Suite (2 Adults+ 2 Children)
    • Stayed 5 nights

    700 stairs between the hotel and the ocean. 350 stairs between the hotel and the road to the city center. The price seems quite high, though it may be due to the location.

    Plenty of activities without leaving the hotel. Lots of things for kids. Stunning sunrise and sunset views. Excellent variety of food and bars. A small grocery store nearby (though prices are quite high). Pharmacy and doctor within a 10-minute walk.

    Stayed in February 2025

  • Reviewed: 16 February 2025

    9.0
    We will go again
    • Leisure trip
    • Couple
    • Superior Double Room with Limited Sea View (2 Adults)
    • Stayed 9 nights
    • Submitted via mobile

    The bar could be more upbeat. Live music?

    Fantastic organisation, lovely people. Great quality food and facilities

    Stayed in February 2025

  • Reviewed: 12 February 2025

    10
    We had a great time
    • Leisure trip
    • Family with young children
    • Junior Suite (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    A wonderful stay

    Stayed in January 2025

  • Reviewed: 10 February 2025

    10
    Excelent
    • Leisure trip
    • Family with young children
    • Superior Double Room (2 Adults)
    • Stayed 8 nights
    • Submitted via mobile

    -Excelent food (mexican, asian corner, ice cream, etc), breakfast with prosecco and tasty -kids pools, and heated all pools. -animation was ok also in the evening -spacious room with sunset sea view ❤️

    Stayed in February 2025

  • Reviewed: 7 February 2025

    10
    Great for couples and families
    • Leisure trip
    • Couple
    • Superior Double Room (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    The athmosphere of the hotel

    Stayed in February 2025

  • Reviewed: 6 February 2025

    10
    We throughly enjoyed our stay at the hotel and we loved everything about it especially the upgrade to a duplex room and
    • Leisure trip
    • Couple
    • Junior Suite (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    I’m struggling to think of anything that I didn’t like ! I suppose the steep hill walking into town would be the only thing I could think of , but we did find steps that took us down into town the day before we went home .

    There was nothing I didn’t like I loved everything about it , we got a free upgrade to a room with a private pool we were delighted! Also at a reasonable price we upgraded to all inclusive and we were so glad we did as the food was beautiful. Views from hotel were spectacular. Thank you for a wonderful stay and we hope to return next year .

    Stayed in February 2025

  • Reviewed: 28 January 2025

    8.0
    Great range of amenities available
    • Leisure trip
    • Couple
    • Superior Double Room (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Considering the price to stay, the noise of hearing cars pass throughout the night disturbed our sleep. Bring earplugs.

    Lovely rooms, friendly staff and exceptional facilities available.

    Stayed in January 2025

  • Reviewed: 17 January 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Junior Suite Sea View (2 Adults)
    • Stayed 6 nights
    • Submitted via mobile

    Entertainment in the evenings was mostly dancing, maybe adding some vocals/band would spice up the evenings. Inclusive cocktails were ice and sweet syrup mix.

    Variety of pools and sunbathing options. Good food. Mimosas for breakfast 😊 Wifi.

    Stayed in January 2025

  • Reviewed: 14 January 2025

    10
    Had a beautiful stay nice and relaxing
    • Leisure trip
    • Couple
    • Superior Double Room (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    The staff were lovely pools excellent very clean family friendly all inclusive was spot on snacks so much to pick from

    Stayed in January 2025

  • Reviewed: 6 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Suite Top Floor with Sea View ( 2 Adults + 3 Children)
    • Stayed 7 nights

    Views from balcony and dining areas were spectacular. Great pool set up for children and lots of sun loungers.

    Stayed in January 2025

  • Reviewed: 3 January 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior Double Room with Limited Sea View (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Price is a bit high

    Location and facilities

    Stayed in December 2024

  • Reviewed: 24 December 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room with Limited Sea View (1 Adult)
    • Stayed 7 nights
    • Submitted via mobile

    Plates and food could have been a bit hotter for my liking, that's all. It certainly wasn't the case that it spoiled the delicious and varied food that was served anyway.

    I liked the food and drink, the staff were lovely, facilities brilliant, room comfy and very clean, outdoor lounger on balcony was great, activities were very good and the gym was very good indeed.

    Stayed in December 2024

  • Reviewed: 18 December 2024

    9.0
    Hotel ideal for families not couples
    • Leisure trip
    • Couple
    • Junior Suite Sea View (2 Adults)
    • Stayed 3 nights

    The sun does not get around to the apartment until about 15.30 in November so we went around the pool area. Unfortunately for us there were a lot a children and the hotel seems to cater more for children than adults. Also the dining hall was full of children, there was where to have a quiet meal or drink.

    The room was fabulous with our own bar and soft drinks in the fridge. It also has its own plunge pool.

    Stayed in November 2024

  • Reviewed: 15 December 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    The evening entertainment wasn’t good and in the buffet not good at labelling the food dishes bars close to early

    Everything from all the staff so helpful

    Stayed in December 2024

  • Reviewed: 1 December 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room with Limited Sea View (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    The lift's took ages to work sometimes only one was working

    The views from the place and nice and clean

    Stayed in November 2024

  • Reviewed: 24 November 2024

    9.0
    Nice and relaxing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    How far it was from beach + restaurants

    Had everything you needed at the hotel!

    Stayed in November 2024

  • Reviewed: 7 November 2024

    10
    Amazing
    • Leisure trip
    • Couple
    • Big Superior Double Room (2 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    More than expected

    Stayed in October 2024

  • Reviewed: 5 October 2024

    9.0
    Family of 3 from Ireland
    • Leisure trip
    • Family with young children
    • Superior Double Room with Limited Sea View (2 Adults+ 1 Child)
    • Stayed 6 nights
    • Submitted via mobile

    Air-conditioning wasn't working as well as expected, didn't seem to ever get really cool while it was on

    Apartment was very clean, plenty of towels, cold food box on late arrival, nice views of the ocean

    Stayed in October 2024

  • Reviewed: 20 September 2024

    10
    Perfection and we’ve already booked to go back!
    • Leisure trip
    • Couple
    • Duplex Superior Double Room with Private Pool (2 Adults) (+18)
    • Stayed 7 nights
    • Submitted via mobile

    People reserving sun-beds and then not returning all day! Not so much an issue with the property but I think it could be managed/monitored a bit better.

    Beautiful hotel with everything you could possibly need. The food is great, staff are wonderful and we can’t wait to go back!

    Stayed in September 2024

Showing 1 – 25

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