Nothing

Hotel and staff were excellent, couldn’t do enough got us

Stayed in March 2025

Restaurants were not open

Stayed in March 2025

Gorgeous hotel

Stayed in March 2025

Amazing view and great game's of golf couldn't have been better

Stayed in February 2025

They obviously had problems of keeping birds out of the restaurant, and I am a bit sceptic about what those birds can do with the croissants. I have seen the same issue other places, and I really think food hygiene is too important to be left over to whatever birds think is good enough.

The breakfast was was really good, and that was the only meals we had there. We really appreciated access to the Level lounge and the Level area, which included a heated swimming pool. That was a luxury in February which really gave that little extra to our trip. And the hotel area, constructed in a village like plan was simply amazing and well worth walking around and enjoy. And the location with several villages as well as Benidorm just a short drive away was really nice, because we felt it was peaceful and quiet - as we hoped for.

Stayed in February 2025

There are some maintenance issues around the hotel that should have been dealt with. Our room wasn’t serviced until 4.30 and one day we had to ask. Not the level of service you would expect for a 5 star hotel.

We liked to design of the hotel. So many private spaces in the gardens to go to and be quiet despite it being a large hotel. The heated swimming pool was wonderful and the food very varied and good. This is our 3rd visit and we will return.

Stayed in January 2025

Nothing

Everything, stayed before & will definitely stay again

Stayed in December 2024

Todo en general espectacular para desconectar

Stayed in September 2024

Music in The Level too loud for background music and on the resident lounge terrace. It could be turned down as it overtakes any conversation you are trying to have.

Enjoyed staying at this hotel. Have already rebooked. Food excellent especially Casa Nostra. So many spaces to sit and relax. Staff very friendly and helpful.

Stayed in September 2024

Perfect

Stayed in September 2024

The smell of sewage but I’ve had this before in Benidorm so drainage must me an issue

How quiet it was during the week, staying at the level was nice to have the drinks and snacks

Stayed in May 2024

Mosquitoes! Absolutely ruined the sleep, many guests covered in bites. Having to pay for water at dinner when it was free in the level lounge?

Spacious outside areas, it never felt crowded at any time. Relaxing atmosphere. Nice clientele

Stayed in June 2024

Breakfast was cold not a proper English breakfast but they have good selection

Very clean beds very comfortable really nice hotel

Stayed in June 2024

How long they take to respond to emails. Only buffet open for evenings.

The setting, the level & the comfort of the beds.

Stayed in May 2024

Nothing to dislike in this hotel

Absolutely everything ❤️ perfect

Stayed in April 2024

Everything was excellent, no complaints.

Absolute fantastic hotel, with really nothing to complain about at all except no piano for my husband to play! Breakfasts were exceptional and the lounge which was open every day with free drinks and snacks was an added bonus.

Stayed in April 2024

No air conditioner it was very hot in my room phoned the reception and got told that it’ doesn’t work because it was not hot enough to turn the air conditioning on 🥵

Very clean good location

Stayed in April 2024

being outside of the season, not all the cafes were open so the main restaurant was often crowded in this hotel, the meals and extras do not award reward-points the tennis courts belong to some other business so they cost (slightly overpriced); I would have appreciated some discount for staying in the hotel the check-in online did not save us from waiting in the line (not really short one) the in-door kids playground was closed (separate room/building)

we enjoyed a lot our stay in this spacious property with many facilities; the kid played a lot at the kidsdom, even though there was some renovation going on in the area the rooms are very comfortable and each building is easily accessible from many different points (no need to pass by reception every time) the sand beach is impressive and so are the views of the sea outstanding golf facility YHI spa is very nice

Stayed in February 2024

An amazing hotel. Excellent breakfast, unforgettable views, excellent staff.

Stayed in February 2024

We went in off season so a lot of the activities for kids weren’t available

Big spacious rooms. Very comfortable for our family of 5.

Stayed in February 2024

The Bedside Table was dusty and had a stain. Hence only good.

Service and Breakfast

Stayed in February 2024

When staying half board … evening meal was 7.30pm until 10.00 pm , little late for us to eat

Wouldn’t dream you were in Benidorm . Stayed in 321 , views across golf course were fantastic . Level lounge very accommodating, all round a great hotel

Stayed in February 2024

Increíble.

Stayed in February 2024

Very good

Very good

Stayed in January 2024