I was told that everything is included and paid upfront through booking.com. I was then charged euro 118 extra when checking in. Booking.com or the property will not accept fault and at one point a booking.com agent told me that it will be refunded but then it never came through. Unacceptable!

Extremely Disappointing Customer Service and Misleading Information I spent over three hours speaking with four different agents, only to have my issue unresolved. Despite paying the full amount-including nightly rate and taxes-through booking.com, I was charged an additional city tax of €118 by the property. My booking confirmation clearly stated that the price included “taxes and surcharges” and that “the final price shown is the amount you will pay to the property.” There was no mention of any additional “city tax.” I attempted to resolve this by emailing, chatting, and calling customer service multiple times. One call lasted 1.5 hours before being disconnected, and no one bothered to follow up. Each time, I had to repeat my situation from the beginning, as agents seemed unaware of previous interactions. This lack of continuity was incredibly frustrating. Ultimately, I was told that neither booking.com nor the property could take responsibility for the incorrect information. I explained that it's booking.com's fault because they falsely advertised to me? The agent replied that the property/hotel did not inform them about the city tax. So then I said, it's then the hotel's fault? And the agent said yes I agree but booking.com cannot do anything about it. This is unacceptable. Customers rely on booking.com for accurate information, and they should ensure all charges are clearly disclosed. If anyone is using booking.com they are relying on the information provided by booking.com. How can they just not bother? I have been using booking.com for 15+ years and this is the first time I had a issue with them and needed to contact them but seriously, never again. Also agree with the tactic of asking for different sets of information again and again and not reading any previous interactions or case notes. Pathetic!

Stayed in April 2025

the location and the apartment.

Stayed in April 2025

The main lobby bathroom is very small and lacks a mirror. I dropped off luggage because I arrived early and changing clothes in that bathroom was difficult (and I’m thin!). Not having a mirror also made it hard to refresh my face after a flight.

The location was quiet and lovely (less touristic) and the room was beautiful and small. It was perfectly cozy for 1 person.

Stayed in February 2025

Air fan was not working or we couldn't make it work, the room was a little bit hot when we were inside

people were very helpful speaking my native language (Spanish) when I arrived there. I liked that you have a common place where you can take coffee, toilet paper, clean towels.... Small kitchen with all amenities is provided that gives more flexibility than old school hotels.

Stayed in May 2025

The major concern was that the apartment was way too small for 2 people/couple. The location (close to the bus station but a little further from the metro) was okayish.

The apartment was clean, with all facilities and good staff.

Stayed in April 2025

No toaster. Shower is very small.

Close to transport and grocery shops. Clean. Quiet.

Stayed in April 2025

Lighting was insufficient at night in main room.

Ac worked and I could see the tower

Stayed in April 2025

The remote for the tv was not easy to use. And could have a kitchen towel to dry crockery.

The room, the bathroom and the soap/ shampoo etc., the view, the balcony, and that you could make some food in the kitchenette.

Stayed in April 2025

The location and the apartment.

Stayed in April 2025

The coffee machine in our room was broken. Also, the water from the tap is undrinkable, but the facility provides a tap at the reception.

We liked the interior design and functionality of the apartment. Everything we needed was in the kitchen and bathroom. Location is good - still a walking distance to Eiffel Tower, otherwise just 5mins away from the metro. Really nice staff who welcomed us in and checked out. We arrived in the morning so we were happy to use the lockers before we got our room.

Stayed in March 2025

N/A

Room was very clean and quiet with good extras such as hob/fridge

Stayed in February 2025

My room was right next to the lift so it was noisy and on ground floor- I didn’t feel safe leaving a window open at night

Clean and well appointed

Stayed in February 2025

Check-in is 4pm, which is quite late. No reception when we left and couldn't get a taxi. Uploading up didn't work etc. Had to walk down to the main road and try to flag one.

They looked after our luggage when we arrived from an early flight. Comfortable bed, and good sized room. Liked the kitchenette and coffee maching - with pods. City tax was very high compared to our other hotel in Paris - 30 euros a night. This is obviously out of the hotel's hands, but just unexpected. Code worked well, didn't need a phone which was good. Receptionist was friendly. Nearby road has nice cafes, restaurants and supermarket. Bus routes and Metro close by.

Stayed in January 2025

Was a bit tricky to store luggage early before checkin time, needed help to chat with Sonder team to get in. Limited luggage storage lockers.

Room was clean and quiet, gets cleaned every day; reception available from 3PM-8AM. Short walking distance, bus , train station and supermarkets.

Stayed in December 2024

I must say that it’s a bit small. There is not enough closet space. The microwave is too high up. The kitchen is not worth cooking in. Really really small. The staff left the door open when they cleared the room. When I mentioned it to the front desk, I was dismissed as, “no one can come in, unless they have the code”!! Really?! The so called’. ‘Lockers” do not work. I was going to use a large locker, but it was full with someone else’s luggage. Thankfully I was given the opportunity to take my luggage to the room, since we got there early. A big plus for the hotel. Due to our extended stay, we had a 1 time cleaning, I had to go to the front desk to ask for such cleaning. There was a language barrier, the guy said that I requested a sofa!! Humm, where can a sofa fit in a room that has a queen bed?

Location, location, location!! This place is so close to the bus stations, LOTS of food places!!

Stayed in November 2024

The room was crowded with furniture and awkwardly placed. The bathroom had a low angled ceiling above the sink on which I hit my head several times.

The room was small but nice. The woman who greeted me and checked me in was fabulous.

Stayed in November 2024

Valie for money was excellent.

Stayed in October 2024

Clean, comfy and spacious room.

Stayed in November 2024

Taps in kitchen and bath room are loose

Stayed in October 2024

Overly sensitive fire detectors - two evacuations in two days caused by burnt toast and shower steam. We were glad they worked but …

Clean with a very comfortable bed and substantial furniture. A dripping sink was foxed very quickly. It was good to be staying outside the main tourist areas.

Stayed in October 2024

No probs for us

Clean, comfortable, and quiet, extremely pleasant and helpful staff.

Stayed in October 2024

It was a little loud from other patrons. Our bedroom was on the main floor next to the elevator but also close to the front door and you could hear people coming and going all night and it kept us up.

We liked that the property was in a quiet area d safe neighborhood yet close to restaurants and bars, as well as just a 40 minute walk to The Eiffel Tower. The room was clean, the beds were very comfortable. We were very comfortable staying here.

Stayed in September 2024

The bathroom is on the small end.

Location was good, not too far from the Eiffel Tower.

Stayed in September 2024

Nice room in a great neighborhood. We were able to walk to most of the major site seeing spots in Paris, but enjoyed living in this peaceful residential spot. Staff was helpful and accommodating. Lots of good restaurants and shops nearby. It was great!

Stayed in September 2024