not all part of the room was clean including bathroom information was badly shared

area

Stayed in August 2024

entrance hall needs a deep clean, just felt not a good 1st look.

lovely place, a bit embarrising at breakfast there was no table for us, but was soon sorted by a very nice gentleman in a suit.

Stayed in September 2024

The shower would go hot and cold 🥶

We liked the swimming pool,darts,pool and the rooms view.

Stayed in September 2024

The hotel needs updating but I appreciate it’s a large property and would cost a great deal. I feel they have done the best they can, considering this. I have stayed in about 8 hotels in Torquay and I will still rate it as one of our most enjoyable stays.

I was wondering what the hotel would be like as there are a lot of negative reviews. The lady on reception was very hospitable. The location was good and we had a lovely view of the sea. The rooms were clean and comfortable and a good size. A nice terrace to sit outside and have drinks. We would definitely stay again.

Stayed in August 2024

The hotel was very dated and well worn. Needs a lot of TLC and modernisation.

The view from the room was lovely. Staff were friendly but under pressure. Good location

Stayed in August 2024

Just a bit tired rooms but you get what you pay for.

Lovely old property that would have been beautiful when new. Furnishings a bit tired. Gave us a lovely ocean view though. Great to have on site parking.

Stayed in November 2023

I do like a big breakfast, and the full English portion was a lot less than I'm used to. There isn't much on offer for children, in terms of breakfast variety so we did have to buy our own yoghurts (not an option on the set menu, or fruit either) and bnb's we've stayed at have gone above and beyond to cater for our daughter. Service was a little slow on a couple of days, and the breakfast times weren't made clear (we came down at 8:30 am on our final day, and breakfast was served at 8am). No WiFi in bedrooms, and we had to go into certain areas to get a signal, so struggled to keep a child entertained. Entertainment was good but does appeal to a much older clientele. Hotel does need updating, and with the thin flooring we could hear heavy snoring for 4 nights in a row, so our sleep wasn't the best.

Everyone was very friendly, especially with our 5 year old daughter. We also enjoyed using the swimming pool in the evenings. The hotel was within walking distance of a beautiful coastline, and we could wake up every morning with some amazing scenery. Hotel also had some nice day trips on offer.

Stayed in August 2023

Uncomfortable beds Crowded room/ dated furniture/ poor decor Awful smell to the hotel Needs a thorough quality referb Poor breakfast and cold when served Cold shower no hot water Predominately occupied with senoir citizens on winter holiday breaks.

Free parking

Stayed in November 2022

staff on front desk rude

value for money

Stayed in December 2024

Unfortunetly the hotel was very run down especially the rooms very poor furniture and bathroom.

Location was ok, staff were helpfull, and the kippers at breakfast were really nice.

Stayed in September 2024

The hotel is in desperate need of upgrade.the hole place looks worn out and is definitely not worth £96 a night

The bed was comfortable and room was clean

Stayed in August 2024

On arrival at 6pm we were told our room wasn't ready when check in at 3pm so should of been and because of this was given a different room where we would then need to transfer into a different room the next day which is not something you should have to do on a 2 night break as i like to organise my things to make it a easier stay rather than having to live out of suitcase which we had to due to being moved the next day The first room was clean but felt dirty due to the shabby furniture I couldn't sleep due to seeing bugs trapped in the tumble old style light fitting and just felt very itchy and uncomfortable due to very dirty carpets rust spots all in the bath which thank God that shower in that room worked eventually getting to sleep for the hour or so I did I was rudely awaken by the cleaners entering my room to tell me I had to depart that room and my actual room was ready so i had to shout at her to get out as i was sleeping and at 8.30am that was definitely not acceptable especially trying to enter my room while having a do not disturb sigh on the outdoor when I got up washed and dressed I then had to lug all my case and bag to the 3rd where I had a lovely view ripped seating so wasn't able to sit on as they were also very dirty dusty old thing bed was comy and that room did feel slightly cleaner but with the most squicky floorboards ever and the went to have a shower in the horrid shower cubicle to have it not work where the water trickled out so wasnunable to shower properly at all 🙃 I don't usually complain about hotels but this hotel charging between £70/£90 a night is absolutely disgusting we decided to stay another night in Torquay but booked a b and b at £60 a night which was luxury compared to those hotel and feel the state on this hotel should be charging no more than a maximum of £50 if that

Location was 👍

Stayed in August 2024

N/a

Staff friendly The handy man was very helpful forgot to get his name

Stayed in August 2024

Nothing specific

View from room

Stayed in August 2024

The accommodation was very dated. Not very clean. The restaurant had huge cobwebs hanging from the window nearest the kitchen. The breakfast was dismal and was a child size meal, not what you expected when you asked for the full English you get 1 bacon, 1 sausage, 1 egg, 1 hash brown, 1/2 a slice of fried bread and a spoon full of beans the scrambled egg on toast was on one slice of toast this is the size of a meal I would expect if I ordered it for my 8 year old daughter

The staff were lovely

Stayed in August 2024

Hair in our food , dirty room & very average food

Location & Staff

Stayed in August 2024

Very dirty all over. Bad smell everywhere. ( we had to hold our breath as soon as we enter the hotel ) ,especially around the pool area . Dirty pool Breakfast has to be at 08:30 exactly, you can't be 5 minutes late , we felt like we are at school not a hotel . ( we had to join coaches customers !!!! ) . No one mentioned any thing about that when we made our booking. Lift wasn't working. Never stay there again even for free. I'm asking for a refund, please. Your hotel ruined our holiday this year . Now we are looking to book another holiday for few days to recover .

Good staff .

Stayed in August 2024

We were put in a basement room Very poor

Opening the door and leaving

Stayed in April 2024

N/A

Staff were so lovely and helpful. I would highly recommend this place. Good value for money.

Stayed in August 2023

The location was situated in a nice area but the hotel was disappointing

Stayed in August 2023

Lovely hotel, staff are friendly and helpful. Food, entertainment and rooms were all good. Would definitely stay again.

Stayed in August 2023

The only issue's i found was parking was a little tight to manoeuvre but still a free carpark. The breakfast was a standard breakfast but could do with a few more options

The stay was amazing, reasonable prices at the bar, rooms was clean and tidy, the rooms was quite big and came with a sea view which was unexpected. Hotel staff was so accommodating, don't let the bad reviews put you off. You get what you pay for and more.

Stayed in August 2023

...

Nothing they were 4 mims latest breakfast m refused us Discusyijg room undated to hell Rather stay in dartmoor prison b more nice Disgrace but wat u expect torquay turned into shambles xx

Stayed in December 2022

The value for money was incredible. Was a nice room and the location was right near town. Nice room, very clean and tidy.

Stayed in December 2022