Slightly overpriced and crowded bar area, but good cocktails.

Location, views, breakfast

Stayed in April 2025

Parking is difficult and quite expensive. The room needed another comfy chair as it was a double and there were two of us. The final bill was incorrect and I had quite a battle to get it sorted out. This spoilt an otherwise lovely stay.

The staff were well trained and attentive. Breakfast Location Ambience

Stayed in May 2025

We were in a large but dark room facing houses. For £530 I would have expected a better view at the rear of the hotel but this was to be either a £30 (view only upgrade) or £150 (suite upgrade). A few facilities not working in the room including the lavatory and no loo paper (we had to call down to reception). Bed was very hot for the summer and so we had to put aircon on, which kept us awake. On checkout, we were told we could have got a different duvet.. Outdoor areas quickly get mucky and don't appear to get cleaned until the next day. Terrible terrible parking - literally none available and you have to switch to parking passes. If you lose the pass? £100..

Great location and spectacular outdoor terrace which overlooks the gorge and the Clifton suspension bridge. Close links to the wonderful clifton town. Good fast wifi, included in the room. Excellent monsoon shower. Communal areas are very clean with lovely design. Great sized room.

Stayed in May 2025

Coming back to the room and finding a team of engineers accessing the plant room so had to wait to get in

Stayed in April 2025

I booked a room with a view ! the room smelt unpleasantly of damp, the top shower was not working but you only realise when you are in shower so no point of asking for technician . No body cream either but this is rated 4+

Location and the character of the place

Stayed in May 2025

Our room had a nice big balcony overlooking a secluded part of the grounds. It was very attractive and peaceful. We enjoyed the food, including breakfast, and had some good walks

Stayed in May 2025

A room with a view over the gorge would have been nice

Room, breakfast, location

Stayed in May 2025

Limited parking and difficult to negotiate in hotel car park.

Comfortable hotel in good location. Staff friendly.

Stayed in March 2025

Bed to hard.

Free parking permit. Fridge in room.

Stayed in May 2025

Always the same with this hotel, everything excellent but there's something about the customer service that isn't the best - maybe its the prevailing culture. The staff dont seem to enjoy being there

Excellent hotel for the price, feels like a real treat

Stayed in May 2025

Room was a bit musty and window was very dirty, lighting in the room was poor and desk lamp not working Not at same level as other hotels in the chain

Wonderful location and view across the Gorge, excellent breakfast and service Shower room was great

Stayed in May 2025

The mirrors were too high. I can only see my forehead!

Love the stunning view of the hotel and the fact that its an old hotel with lots of history. The staff was very nice and so helpful. The suite was spacious and pretty and the beds so comfy.

Stayed in May 2025

Parking is poor

Very lovely, clean, excellent views

Stayed in May 2025

The outside bar area is SO busy and buzzy, which in principle is a lot of fun. However it needs more staff to keep up with demand: to clean, clear up and serve quicker.

Location and views are amazing. Room was good as expected.

Stayed in May 2025

The balcony connected to our room was dirty and covered in cobwebs which detracted from the amazing location and view. Breakfast service was excellent but only average food. Disappointed that kippers were not available.

Location is stunning - We had our wedding reception here in 1983. This was our first time back.

Stayed in May 2025

restaurant menu limited Breakfast expensive

thoughtful accommodating staff

Stayed in April 2025

Unfortunately the service for dinner wasn't quite at the level you would expect for a hotel in that price range

Generally it was OK

Stayed in May 2025

Car Park. We had to park right at the bottom of a very steep bank. The car park is small and there were no spaces. We struggled carrying our belongings back up the bank.

Room was a bit smaller than expected. But the Hotel was fabulous. Lovely staff.

Stayed in April 2025

parking facilities

most things

Stayed in May 2025

Lack of normal plug sockets by desk, but relatively minor inconvenience.

In a lovely location. Motivated personnel. Room quality (influenced very heavily by an upgrade). Views. Food. Comfortable bed.

Stayed in April 2025

Bedroom was tiny, if two people had been sharing would have been very tight and had to negotiate quite a few steps to reach it.

Location was great - view of the bridge and surrounding countryside with Clifton Village on your doorstep, the breakfast was super - lots of choice, great terrace on a sunny evening Easy to walk into the city centre

Stayed in April 2025

Lack of parking dated decoration dusty room tv didn’t work properly unable to remove audio and subtitles

Location

Stayed in April 2025

Location. Luxurious rooms

Stayed in March 2025

The suite we were in was in a separate annex with its own entrance it was a little dark and really in a basement. You couldn’t see out of the bedroom windows at all and had to leave by the back door to take in views of the suspension bridge. It’s not really what you expect with a suite.

Amazing location and beautiful facilities.

Stayed in March 2025