very tired and the room wasn't what I booked

location

Stayed in May 2025

There was a problem with the room door, could not open with the card, it was stuck. The manager opened the door, but it should be fixed. The furniture was a bit outdated but it did not bother me.

Nice, clean and bright room, very big bathroom. Staff was very kind and helpful.

Stayed in April 2025

The hotel is a bit tired in places.

Friendly staff and good leisure facilities. Nice size room. Good quiet location. Nice walks in the surrounding areas, too. Good value.

Stayed in April 2025

Breakfast had been lying for a while so not great

Very handy,room clean and comfortable

Stayed in May 2025

No lift and having to take our heavy suitcases downstairs and upstairs to get to our room and back again. We were walking the West Highland Way and were concerned about putting our backs out but thankfully, we were fine.

The barman, Brian and the waitresses were smiley and friendly. Brian was especially helpful. The restaurant food was good.

Stayed in April 2025

Rooms are a little dated and would benefit from a refurbishment. Breakfast was OK but could have been better. Buffet style, but it wasn't refreshed often enough, no fried or poached eggs unless you asked.

Traditional hotel with spa facilities, though we didn't use them. Cosy and welcoming bar area.

Stayed in April 2025

The room and bathroom need updating

The staff were friendly and food was nice

Stayed in May 2025

The TV in the room was not programmed correctly so hardly worth watching. The key card had to be reprogrammed twice an replaced once. The toilet moved from the wall and the toilet door looked like it had been forced at some point, repaired badly and not replaced. There was trim missing from the tiles in the bathroom.

The price not to bad and the staff were friendly enough to.

Stayed in May 2025

We were put in room 4 and had the corridor door banging all night/early morning. Last person through at night was 1.30am and then people leaving in the morning from 3.30am. If the person in the room above used the toilet, and then flushed, it made such a noise in our room it woke you up. Told reception and they offered to move us if it was a problem the 2nd night - we had booked in gorgeous 4 nights. It wasn't as bad so we stayed put as didn't really want to pack and move. However on 3rd night I was t reception at 1.15am asking to be moved it was that bad. Night porter was slouched in his chair with ear pods in and basically said there was nothing he could do and to go to reception in the morning. We did and got moved for our last night, was much quieter, actually got some sleep! However this room had no plug in the bath.

Hotel is lovely and most staff were exceptional. Night porter is useless and the blonde receptionist is unfriendly/ ignores you unless she has to engage. Lovely location with great nearby pub/restaurant if you want to eat out. Rooms are mostly great.

Stayed in April 2025

Didn't like check in wasn't friendly or welcoming. Did not give any information about the hotel, area or breakfasts. Didn't ask if we wanted to book breakfast so we didn't and went elsewhere. We got lost going to room and had to come back to ask directions. Would have been nice to have been shown maybe even half of the way. Check out was same member of staff who did not ask how our stay was so obviously not interested in her patrons. Was very cold. We are Scottish but not sure what some tourists might think. Not sure if we will stay here again😏

Liked the leisure facilities they were very clean and as expected. The gentleman at the leisure reception was very friendly and helpful. The room was ok, clean but a bit dated, however looked like the hotel was being refurbished in parts

Stayed in April 2025

Room decor needs updating

Swimming pool area clean , good selection at breakfast, clean spacious room

Stayed in April 2025

Room and bathroom not clean

Stayed in April 2025

The daytime receptionist was a like bit of a uncompromising. As in we paid for late check but never used it. When we asked the cash back n she's was full of excuses. Not accepting that

I liked the room n leisure centre

Stayed in April 2025

The Spa facilities are excellent, lovely lounge area to relax in too.

Stayed in April 2025

Not very clean pet hairs on the bed and in room caused an allergic reaction. Also the key into the room didn’t work properly had to ask 3 times to be let in again was a bit annoying.

Leisure facilities very good and bed comfortable

Stayed in April 2025

i couldn't use the spa as i wasn't aware i had to bring my own towel/gown and as i book massage which was earlier than my check in i had no access to towels ,food was amazing apart from breakfast as we where not told we had a choice of eggs ,did not see the sign till after we had pucked our breakfast if we where made aware of that entering the restaurant for breakfast we would have requested our choice and potato scones were deep fried which ruined them

Stayed in March 2025

I didn’t like how I was ignored when I asked for a cup of tea with my breakfast in the morning, the staff couldn’t keep up with the breakfast orders.

I liked how it felt cosy in the rooms and living area was lovely.

Stayed in February 2025

Public areas a bit tired but there is work in progress. Would have been to be given towels for pool instead of having to take towels from room. Shower in leisure centre not good for washing long hair.

Gym and pool facilities. Good shower. Convenient for village.

Stayed in March 2025

make the parking spaces bigger

Did not eat at hotel as they were fully booked for evening meals

Stayed in February 2025

The bathroom was a bit cramped and the bed was two singles bolted together

The location was amazing, decoration of the hotel areas was great.

Stayed in February 2025

Slow service at dinner.

Facilities. Food. Friendly staff.

Stayed in February 2025

Or room was a bit shabby. Cold, lumps on walls like painted over mold and a thread bare chair with worn bald leather that needed thrown out.

Staff, food and communal areas were all great.

Stayed in February 2025

The only negative was one of the curtains was off the rail in our room, probably wouldn't take much to get it fixed, small matter really

My expectations before I went weren't great, because I'd seen reviews on TripAdvisor. Somewhat nervous on arrival, but pleasantly surprised. Receptionist was efficient and friendly. Our room was beyond my expectations for the price we paid, very comfortable and cosy

Stayed in February 2025

Price/evening meal

Location

Stayed in January 2025