The building is a bit tired looking but it's just changed ownership so hopefully it'll get a freshen up.

Lovely location, good size family room. Friendly staff. Very pleasant atmosphere

Stayed in May 2025

Great location for overnight stay, prior to starting C2C cycle route. Very accommodating, even allowed us to bring bikes inside overnight.

Stayed in May 2025

Centrally located. Nice and clean. Food good, staff great

Stayed in April 2025

Nice hotel, nice people, value for money

Stayed in May 2025

Nothing to complain and I usually have something to report, really well maintained place to stay

Excellent location, walking distance to marina, quick check in, nice breakfast and helpful staff. The room and bathroom very clean with fresh towels, coffee station with some biscuits, bar with all sorts of alcohol with reasonable prices. Plenty car park spaces so no problem to park even large vehicle (there was bus event and one of historic buses parked over night too and there was still space for more to come). Lovely garden with some mature trees.Wifii covering all rooms and garden.

Stayed in May 2025

Breakfast was not great. Also need more variety on main menu found it a bit pricey so decided to go elsewhere. . Hard to get a taxi walked to main town for food 20 minute walk however got taxi on the way back.

Nice rooms with comfy beds all lovely in the room. Staff were very friendly and helpful. Had good car park facilities as well.

Stayed in April 2025

The bar prices were inconsistent

Staff friendly, welcoming and helpful

Stayed in April 2025

Homely

Stayed in May 2025

A bit dated in decor and breakfast tomatoes. I cannot remember when I last saw tinned tomatoes on a breakfast at any hotel I have stayed at, possibly not this century, which admittedly fits the ambience.

Nice staff loads of parking, good size room and bed. Nice and clean. Easy walk to the harbour, breakfast pretty good and none of that American hash brown rubbish, which I don't think belongs in a Full English.

Stayed in April 2025

Very clean hotel with a good selection of drinks and great food. Staff were very helpful and polite from check in to check out. Will certainly be back.

Stayed in April 2025

everything was fine

Warm welcome and helpful staff, had asked that there weren't many stairs when booking and was given a ground floor room, comfortable and clean room and bathroom. Good parking. Nice breakfast.

Stayed in April 2025

Early check in & amazing brekkie!

Stayed in April 2025

Nothing at all and it was very peaceful.

Near the town centre and Whitehaven harbour, down a hill ten minutes walk away. The staff are very friendly and helpful. Nice meeting place for friends and family, small bar and lovely views outside if weather is good. Bright white towels in bathroom, tea and coffee in room. Warm and comfortable mid sized hotel. We will return.

Stayed in April 2025

This hotel is set set in a stunning location; it is exceptionally clean, the food was wonderful, but best of all were the staff who are absolutely amazing. Nothing was too much and everything they did was done with a smile on their face. My family and I were there under sad circumstances - a funeral- we not only stayed at The Chase Hotel, we also held the wake there too and everything they did was wonderful! I would highly recommend staying here to everyone and I would certainly love to stay again.

Stayed in April 2025

Not enough bfast choices Easter Monday morning no bread for toast or bowls for cereal was waiting around. Tuesday was a lot better and staff more efficient.

Nice clean room plenty of parking

Stayed in April 2025

Insufficient staffing levels, One regular staff member serving breakfast as well as covering reception and answering phone. Far to many demands on one person resulting in little errors. Never saw the owner who resides in hotel. Bit fawlty towers at times. Missing tea spoons, milk, etc on laid tables. Orange juice was foul, awful tasting concentrate. They bring in temp staff as support... when they have no choice . Young persons who have no hospitality training and are slow, lacking communication skills and unable to smile. I would stay there again as the good things outweigh the poor things. There is a lack of leadership at this hotel and it could be so much better with very little effort.

Room and hotel spotlessly clean superb shower pressure, big fluffy towels, great parking, excellent cooked breakfast, , good value for money. Long term staff wonderful. One chambermaid been there 21 yrs. Lovely grounds and outside patio.

Stayed in April 2025

The location was great

Stayed in April 2025

I'll add a mention for the water pressure here. This is most likely a local plumbing matter and not really the fault of the hotel, however, if it's something you're especially sensitive to... Shower water pressure was on the low side. As the shower is from the mains plumbing and not a separate power-shower appliance, I'm not sure how much better it could be. Similarly, the loo has a notice on top to say give a brief press for a short flush; press and hold for a full flush. The idea of saving water is fine, but I couldn't see any particular increase in flow between the two supposedly different options. Anyway, small points and overall an enjoyable stay.

The Chase is well located, with wonderful staff and is a highly pleasant place to stay. I had breakfast included with my overnights and that was plentiful and of high quality. Bedding, towels, room facilities, i.e. kettle and biscuits all fine and everything spotlessly clean. I also used the restaurant and bar for an evening meal and can recommend that too.

Stayed in April 2025

The evening meal was great, but there was no lounge area to relax after the meal, although in summer you would be able to relax outside on the patio and garden area. There was not a written breakfast menu, so it became a question and answer session, especially for the wife who is vegetarian. They appeared short staffed, we had to ask for some glasses and for the juices to be replenished, throughout breakfast not one table was cleared away after the guests had finished their meal.

Good location, nice surroundings, garden well maintained

Stayed in April 2025

building a bit tired now but was very clean if struggle getting up stairs ask for ground floor

staff are very friendly and helpful the nicest ive met food very good dinner and breakfast plenty of parking

Stayed in April 2025

Shower wasn't strong enough . Curtains too small. Street lighting shined in.

Location was superb. Breakfast cudnt fault

Stayed in April 2025

Great hotel. Really good value for money. Super friendly staff. Spotlessly clean and comfortable. Highly recommended 👍

Stayed in April 2025

Loved it very friendly staff. Room clean and comfy. Food Amazing even catered for my gluten free meals .

Stayed in April 2025

Another lovely stay at the Chase, the food and staff are absolutely brilliant! I will definitely be returning.

Stayed in April 2025