the food was very tasty but very expensive, the meat portion was very small and dessert portion too big

the pool was a pleasant temperature, the room was a good size, the dressing gowns and towels were homely

Stayed in April 2025

The extortionate parking costs!! £24 for 2 days!! Wow

Very spacious and I couldn’t fault it. The shower was amazing

Stayed in May 2025

Pillows in the room were awfully lumpy and couldn't get comfortable with them at all. In the bathroom, the shower had a spot light directly above your head. I could see stars after having the shower for about 15 minutes, which isn't good for anyone who suffers with migraines like me. Would recommend just disconnecting that spotlight asap.

Loved the 2 double beds in the room and the bed was very comfortable. Hotel staff very helpful and friendly. We attended The Prat Pack event at the ICC and was pleasantly surprised by the shuttle bus service offered. Very welcomed service ☺️

Stayed in May 2025

You can never get a hold of reception and if you go down to reception you can wait half hour just to ask for some coffee

Good location, room very comfortable Lovely restaurant and outdoor seating

Stayed in April 2025

All ok

Lovely facilities

Stayed in May 2025

Mattresses are old, furniture in rooms bit tired, the car park fee is excessive for guests that are staying, which is part of anything owned by Celtic chain. Breakfast the bacon was over cooked, same for poached eggs

The location is good and has amenities

Stayed in May 2025

The bathroom was a bit outdated. The bath in room. My not so agile friend couldnt get into the bath has recently come out of a plaster cast due to a broken foot.

Great Location for the ICC. Comfortable and clean

Stayed in May 2025

The pool, spa and some other areas are looking dated and could do with a spruce up. I was expecting Celtic manor hotel level and it’s not quite that.

Clean, comfortable and generous sized room. Free bus to the ICC and back as attended to see a concert. Enjoyable breakfast.

Stayed in March 2025

You have to pay for parking as a guest

Ample space and very hospitable environment

Stayed in April 2025

perfect location and easy access, room was comfortable and breakfast was very good.

Stayed in April 2025

Grab rails for the shower is needed. The parking price is quite steep

The overall feel of the hotel and staff was good.

Stayed in April 2025

Bathroom was dated and not very practical. Only towel rail was high above the toilet. Swimming pool had kid's swimming lessons on at the time I'd booked a swim. Noisy and lots of parents at the side of the pool. Changing rooms too small to accommodate the numbers.

Breakfast was excellent. Friendly and efficient service during stay. Comfortable beds.

Stayed in March 2025

I was slightly disappointed to see that the cheese board had been removed from your room service menu.

The room location was excellent, very spacious and quiet. The swimming pool was relaxing with the added extra off a swimming costume dryer, hand lotions and hairdryers.

Stayed in April 2025

Looking a little tired compared to a couple of years ago, their new hotel next door is getting more attention. Restaurant closing time was a little early but could still eat in bar, though less ambience

Great accommodating friendly staff, found us a second room at short notice and even upgraded for one night, good leisure facilities & pool

Stayed in March 2025

Not much to do round there with kids

Swimming pool

Stayed in April 2025

Some of the decor/areas are a bit dated

Lovely to have spa facilities, all staff were very welcoming and friendly/helpful and breakfast was good, very family friendly

Stayed in April 2025

Lack of communication regarding house keeping , some issues in breakfast were concerning as waiting staff seemed untrained in hygiene . However we ate in evening chef is amazing we had the lamb which was perfect and a very high standard !

We did experience a few negative issues which were frustrating, however the issues were dealt with and we were satisfied with the resolution. The staff member in reception was attending and empathetic , she prioritised our issue as best she could and responded to us well .

Stayed in April 2025

Very limited room service and staff to address customer needs. No waiter or manager to take orders at the bar. Customer themselves have to order food at counter, pay card at counter.. No a some staff to help customer for their needs. Food was also average and highly expensive. The room and corridor carpet needs a much awaited replacement. I wish the hot could have included the parking cost in the room rate rather than charging 12£ per night extra for the parking. Unseen.

The family room size was good. Beds were nice and clean. Gym and swimming pool are great. Breakfast was decent. Gym is good. Location is pretty close to the Newport center.

Stayed in April 2025

Great stay

Stayed in March 2025

The hotel was booked due to running the Newport marathon. On arrival we were upgraded to a king suite. A travel cot was provided for our 9 month old baby. The reception team were very welcoming and accommodating at all times. Every member of staff were friendly and couldn’t do enough for us. The hotel was very busy but nothing was too much trouble. The facilities were excellent and used the spa which was more than expected in terms of what was on offer. We would thoroughly recommend a stay here with a family.

Stayed in April 2025

Smart looking foyer and lovely garden area i

Stayed in April 2025

Room was not well maintained sadly. Have stayed here many times and unfortunately the shower screen in the bathroom had come away from the wall (screw fixings had pulled from the wall and were visible) The tv had no remote control visible in the room. And the electric heater in the room did not turn on. I feel these things should all be checked between bookings but clearly overlooked. I work as a contractor and thankfully noticed the glass shower screen was loose and was able to point it out to my partner. If a family was in that room with young children it would be bad news. Need to be better!

Stayed in April 2025

Room was lovely

Stayed in April 2025

It was nice but no fridge inside the hotel room what is so strange at the spot should be a mini fridge inside

Stayed in March 2025