On booking in, we went to the room that was allocated. It hadn't been cleaned or serviced from the last visitors. But after going back to reception, they gave us an upgrade to a very nice room.

The location was great and there was plenty of amenities around.

Stayed in May 2025

No fridge in room

Clean and comfortable bed

Stayed in May 2025

We did two booking one for one night, one for two nights for 3 people. We rang the hotel and asked if the booking could be linked to save us moving the room having to be cleaned We rang again to check and reconfirmed when booked in. Therefore we not happy when we booked for breakfast to be told we need to pay an extra fee to keep the same room. We explained the situation again later when we were asked again for the extra payment. We were informed that on our first night we had an upgrade Therefore there was an extra cost. Explained we didn't request an upgrade there we were not paying. The whole situation was unsettling and totally embarrassing.

Location was excellent. Rooms clean and tidy and had everything you required.b

Stayed in May 2025

Bed super small, if you're over 175cm your legs will not fit

Location, clean

Stayed in May 2025

Breakfast was great. Staff very helpful and friendly

Stayed in May 2025

bed was a bit short. we knew that there is no minibar while we were booking however it would be nice to have.

excellent location, very close to victoria station where you can access to everywhere in minutes with tube. room was ok; a bit small yet with enough facilities. plus, pillows were comfortable.

Stayed in May 2025

Several times the room key did not work after being out for the day.

Ease of checking in. Information given about hotel on arrival. Safe, iron, ironing board, hair dryer and TV in room. Variety of teas and coffees and other items for breakfast.

Stayed in May 2025

On the whole the staff were friendly with a hello, but they weren't particularly forthcoming with help and information. And the front desk staff were a tale on two halves - one just sat and smiled but only if you said hello, while the second shift at least actively said hello. Missed a few other facilities in the room such as a mini fridge to store basics like milk and maybe fruit and water bottles.

It was in close walking distance, with luggage, from Victoria Station and with all the modernisation at the station you do not need to go far for shops and food. The hotel was basic in terms of facilities in the room, a kettle and complimentary shampoo etc. only. We had a family room with a pull out single sofa chair bed, there was just enough space for us all.

Stayed in April 2025

The room door was not so well isolated and we could hear other guests going through the hall, not a big issue. The breakfast was very basic- It’s not worth it to include it.

The location was great- close to metro, busses and Buckingham palace, very clean area. The facilities were comfortable- room was spacious and had all necessities- hair dryer, iron, they even helped us with adaptors! The staff was very friendly and accommodating! It was clean and tidy.

Stayed in April 2025

the view from the window was of an ugly courtyard

Very good location, just a few minutes to Victoria train station.

Stayed in April 2025

Bigger room

Good location for visiting the area

Stayed in April 2025

Have stayed here several times, but being London marathon weekend the price was nearly doubled.

The beds are extremely comfortable, near to Victoria coach station

Stayed in April 2025

The rooms were too hot even when turning down the radiator it was ridiculously hot

Stayed in March 2025

Electricity plug is not friendly with traveler. understood for the UK type but with the design of switch it's not comfort with Universal adapter as well.

Great location, just 3 min to the gate of Victoria station. There are a lot of restaurant and store inside the station. Room is bigger than London average. Bed is good.

Stayed in April 2025

Hard wood floors could have been cleaner

Its location & the design of the rooms. Friendly & helpful staff.

Stayed in April 2025

Basement room, window onto brick wall

Location, friendly booking in receptionist

Stayed in April 2025

Room in basement and boiling hot

Excellent location for our ongoing travel

Stayed in April 2025

The shower door didn’t shut all the way. The WiFi was pretty bad.

The location was great. The beds were comfortable. The rooms were very clean

Stayed in April 2025

The shower floor appeared not to have been thoroughly cleaned. Otherwise the room and facilities were clean and tidy. The room could be improved by the addition of a mirror above the desk provided but there was a full length mirror within reach of plugs.

Ideally located next door to Victoria Station and shopping centre. Staff welcoming and friendly. Comfortable bed, nice decor. My room was in the basement and was quiet. The rumbling of trains from Victoria was not bothersome. Did not sample breakfast as there is a range of food choices across the road in the shopping centre and preferred to sleep in. I was kindly offered a 12 o'clock check out if needed by the receptionist.

Stayed in April 2025

Excellent location, very comfy bed. The room and hotel were very clean in the main but there was a little mould in the bathroom. I am gluten intolerant and there was limited choice of food for breakfast.

Stayed in April 2025

Clean , good location . Good price . What more

Stayed in April 2025

Definitely needed mini fridge in room. Mattress could have been more comfortable.

N/A

Stayed in April 2025

I couldn’t find the TV remote (although didn’t press the issue as I was only there to sleep, I’m sure the staff could have helped) and the bed was slightly hard

Very close to Victoria Station, in a safe, quiet location, with very friendly and helpful staff - clean and modern!

Stayed in April 2025

Nothing

Location

Stayed in April 2025