Having to pay for parking was annoying. The room looked tired. Items (eg TV and mirror) had been moved but the gaps behind them not painted. Definitely time for renovation and upgrading.

Comfortable beds. Very close to Merry Hill shopping centre and the Black Country museum. Great breakfast. When we complained about loud noise the adjoining room at 3am in the morning the staff acted immediately and the noise stopped.

Stayed in May 2025

We were charged for car parking, because we didn't book direct.

The staff were very pleasant

Stayed in May 2025

pool wasn't open. sauna and steam room crowded.

friendly helpful staff.

Stayed in May 2025

Disappointing room wasn't ready until after 4pm. Dishes and wine bottles left outside several rooms for several days despite reporting to reception. . Noise from pubs

Great location. Clean comfortable rooms Nice bar. .

Stayed in May 2025

nothing

The ambience and the quality of the facility. we enjoyed our stay and the beds were very comfortable Breakfast was of great quality

Stayed in April 2025

Car park charge, clientele appears to have changed

Stayed in May 2025

Car parking fees

Stayed in May 2025

No air conditioning bathroom needs modernisation

Lovely location friendly staff

Stayed in May 2025

Would have liked to have a herbal tea in the tea selection. Only real thing to be aware of is that the bars the other side of the canal do play music very late. (It was still going around 1am when I fell asleep - although this was a weekend so maybe it was especially late.) Luckily the soundproofing is quite good, so with the windows shut it wasn't too loud. Definitely still audible though - it didn't bother me too much and I enjoyed having the view of a bit of the canal, but light sleepers might prefer to request a room on the other side.

Comfy bed, clean room and friendly staff. I enjoyed using the pool/sauna facilities. Everything is quite small in the leisure facilities but it wasn't too crowded even on a weekend and they provide towels/locks for the lockers so it was a nice experience. The location is probably easier to access by car, as it's about an hour's bus ride from either Birmingham or Wolverhampton. (Only a few minutes walk from the bus stop though.) That said, there is lots of interest directly in the area! The hotel backs on to the canal, where there are also bars etc. On the other side, it's just across a couple of roads and a few minutes walk to a big shopping centre where one can get virtually everything needed. And, the nicest surprise, just beyond the shopping centre is a big nature reserve, with woods, bluebells etc which was really nice to explore and all walking distance from the hotel. Lots of history too from the canal/mining days!

Stayed in May 2025

Shame work is being done made it less aesthetically pleasing

Was lovely as usual room and facilities great

Stayed in May 2025

Bedroom Toilet Food at night disappointing

Location rooms

Stayed in May 2025

Area

Stayed in April 2025

Helpful, friendly staff. Selection at the breakfast buffet was excellent. Dinner in the restaurant was very good value for money. Other amenities such as bars, places to eat etc were close by.

Stayed in May 2025

Bedroom was rather tired and old fashioned You had to flush the toilet at least 6 times before it actually flushed I can’t remember the last time I stayed in a hotel that had a shower curtain We ate in the restaurant but the food wasn’t good we chose steak and it was extremely chewy There was no attention to detail Breakfast was the same we had empty plates on our table that just weren’t collected

Location was good for our purpose

Stayed in May 2025

Fresh juice

The breakfast was exceptional good. Good options for vegetarian.

Stayed in April 2025

For the money we can't complain it was good

Location

Stayed in May 2025

Room hot. No air con, not able to open windows due to road noise.

Great location, clean and spacious room.

Stayed in May 2025

Requested room with walk-in shower at time of booking and informed this would be met but it wasn't. I brought this to attention of staff but nothing available. This was necessary as my husband has limited mobility

Staff very friendly and helpful

Stayed in April 2025

Radiators were off and No extra blankets for cold nights like the Friday we got there

Rooms were very spacious and clean,very clean pool and jacuzzi

Stayed in April 2025

Please be careful when parking near the hotel. Someone attempted to steal my van there.

Good hotel. Cean rooms.

Stayed in April 2025

Hotel looks tired.

Convenient for our function at the hotel

Stayed in April 2025

Breakfast in terms of items need to be checked regular, no bowls, 1 egg left, toaster that seemed to turn bread into fire at times. It was turned off then on and had to be put in twice 🤣

Location and amenities. The room was good, bed comfortable and despite the renovation work staff were friendly

Stayed in April 2025

The hotel is under going well needed restoration. It does need decorating in parts.

We stayed here as we were getting married in Stourbridge. The staff were lovely. We had requested co joining rooms for us as we are a family of four. They upgraded our room to the executive suite with the co joining room. Which totally exceeded our expectations and made our weekend even more special. Thank you so much.

Stayed in April 2025

Fewer points only for the staff because we were charged twice for parking, even though it didn’t happen the first time. It seems the charges depend on their mood and who they’re serving—some guests are charged, others are not. A couple next to us booked the exact same thing through Booking.com, and I overheard the other receptionist telling them, “Don’t worry about parking charges.” But when we asked, we were told there would be a fee. People like that should not be working at the reception. Some of them gave off an unwelcoming vibe—maybe they should wear different colored uniforms to reflect their roles or attitudes.

Location and hotel is beautiful .

Stayed in April 2025