The nice young blonde lady at the reception was very kind and helped with all my questions and requests.

Stayed in February 2025

The spa was a bit too expensive for us

Beautiful building, very friendly & helpful staff

Stayed in May 2025

Lovely setting, well restored building.

Stayed in April 2025

Sad to say the breakfast could have been hotter, but there was plenty of options to have, which was lovely. Will return if in the area thanks.

We had been recently at Christmas, and returned for 2 nights into 4013 and we were extremely happy with the room. Really clean and comfortable. The staff were fantastic all smiling and greeted us well, especially the young couple in the Sheridan bar.

Stayed in May 2025

Nothing

Fantastic location, wonderful mixture of old and new buildings. A real pleasure to stay here.

Stayed in May 2025

Odd rooms had a fridge- some didn’t

Price point- great facilities

Stayed in May 2025

Beautifully maintained. Luxurious surroundings & interior. Great value!

Stayed in May 2025

The spa facilities were a little lacking - it was full of children even after family swim times ended and the few places to sit were taken. if used by only a handful of people its perfectly fine but its not built for accomodating a higher volume of people. For the pricepoint on the spa entry/treatments I would have expected a much more luxurious spa

the hotel and grounds were beautiful and the staff were very friendly. we were upgraded into a room in the old hall which was lovely. The breakfast was extensive and tasty and so was dinner. we really enjoyed ourselves just walking the grounds and spending time inn the beautiful building.

Stayed in May 2025

All good

Good standard for a buffet breakfast

Stayed in May 2025

Signage for parking was lacking

Amazing hotel, gorgeous rooms and grounds

Stayed in April 2025

Beautiful location, peaceful, the grounds and gardens around were amazing.

Stayed in May 2025

Location of the room was a little vulnerable when the curtains were open, but this wasn’t a big issue.

I loved the spa facilties.

Stayed in May 2025

I had been before when I was much younger so didn't pay much attention, this time wow.

Stayed in May 2025

Long weight at check in and no oat milk supplied in the rooms

Dinner was very good as always and the Bar was very pleasant although they did not have my whisky in that i always have

Stayed in May 2025

Room missed being serviced on one of the days and there was a leak behind the toilet which we reported on day 1 but was not fixed throughout or 4 night stay but it was clean water leaking from the back of the toilet so no issue as such, but just for completeness of comment. Only other comment is that it could be frustrating to be told we have to wait to be seated in the brasserie when there were clearlytables free, but again not a major issue, just mentioning as something that might perhaps be able to be improved further, but again , meals were lovely The older part of the house is very traditional and 'olde worlde' so we wondered if we would feel second best in the newer part of the hotel but actually it wasn't like that at all. The newer part is also very sleek and is beautifully modern so not a downside at all :-)

Room was perfectly suited to us. Large beds, lovely large window and beds and pillows were wonderfully comfy. Great breakfast too and staff all very helpful

Stayed in May 2025

The beds were very comfortable The breakfast was delicious The spa wonderful

Stayed in April 2025

Dinner service was inattentive so detracted from the lovely food.

Food was delicious and good value for money.

Stayed in May 2025

The place is quite stunning, we stayed in the old part and it's a really interesting building Everyone who works here is amazing, really friendly but professional at the same time

Stayed in May 2025

Nothing really I can think of

The new part of the building is great. Good rooms and loved the swimming pool, kids had a good time! Will defo book again if in the area

Stayed in March 2025

It's a very minor thing but the breakfast was cold. As I said,very minor. Crewe hall was stunning. Would deffo recommend

We decided on Crewe hall for our 15 year wedding anniversary Wow, it did not disappoint. It certainly had the wow factor. Nice touch in our room with a card and chocolate The pictures really don't do it any justice. Lovely room,great shower,lovely bar,fantastic pool and spa

Stayed in May 2025

Nothing

Really great breakfast plenty of choice. Very friendly and helpful staff

Stayed in April 2025

Food was average,because of the location and grandeur of the old house we expected more .

Location ,staff very friendly, our room comfortable and the old house very lovely

Stayed in April 2025

the sound of running water all night when trying to sleep the experience shower didn't work in the health suite being ignored several times in the restaurant because they sat me somewhere out of the way (in their eyeline). watched as many new arrivals were served, therefore had to request service food was standard pub grub style.

fabulous grounds and building good range of gym equipment, although re-racking weights after use would be helpful for next person ;)

Stayed in April 2025

I enjoyed the stay and would recommend the hotel to others. The only area of improvement was around the spa facilities which where looking a little tired and there where no timers or clocks in either the stream room or sauna. However the facilities where generally good and a good sized pool.

Great room, good space and comfortable, bath and separate shower with very good power and flow. Breakfast was very good, help yourself buffet. Staff very helpful.

Stayed in April 2025