Staff a bit put out by requests for service

Location and room

Stayed in May 2025

Couldn’t use spa facilities after 7pm when you need it after a big day sight seeing

Staying in a castle . Clean and historic

Stayed in May 2025

Breakfast was delicious!!

Stayed in May 2025

There was nothing to complain about

The reception staff were lovely and welcoming. The room was beautiful. Waiting staff excellent

Stayed in April 2025

Staff were very friendly and we enjoyed the hotel

Stayed in April 2025

The Orangery was pricey, which would be fine if the service warranted this. Staff appeared inexperienced and food was average. Lots of little mistakes and cleanliness during service, dirty trays when serving drinks, missing items, freezing cold at night when there were heaters available which could have been switched on instead of needing a coat to eat.

Castle was beautiful, lovely location. Angel on reception was lovely, polite and helpful.

Stayed in February 2025

So many stairs!

History

Stayed in December 2024

Very slow service at dinner. We were first in the restaurant but still had to wait around 25 minutes for our starters. Some portions were very smal. We chose to eat elsewhere the other evenings. Continental aspect of breakfast very poor. No grab rails in accessible shower, making it too dangerous for my disabled mother to use. Despite being notified of specific dietary requirements, the hotel was not very accommodating.

Lovely room.. Comfortable bed.

Stayed in November 2024

the 10% gratuity on a £300 meal plus a 10% gratuity on the drinks we ordered !!!!

everything

Stayed in December 2024

The bed was making an annoying noise when one of us was turning or sitting up. This was a four poster bed not the normal one. I didn’t expect that for the price per night. Also in our room we noticed before going to sleep that the radiator was coming off of the wall. Maybe a bit more maintenance is required. One of the staff at breakfast in my opinion are not very good at greeting people and throughout the breakfast most of what we could hear was clinking forks being taken out of the cupboard to be placed at tables. It got really quite annoying after a bit. It was the loudest noise in the orangery, more than people talking to each other.

The food in the dungeon was nice. The staff in the reception and the dungeon were really helpful and nice. A nice walk around the grounds.

Stayed in December 2024

The spa didn’t have a proper sauna and breakfast was lacklustre.

Dinner in the dungeon was wonderful.

Stayed in November 2024

Unable to put out lights from the bed. No suitable phone charging point/socket in reach of the bed, although I appreciate this is a very old castle, and lighting and electrics must be difficult. Toilet very low although good for my grandson! I stayed with my 6-yr old grandchild but they were not able to use the dining room or spa, which I hadn’t appreciated before booking.

Excellent vegetarian breakfast, beautifully cooked. Spacious room, with plenty of cupboard/drawer space. Loved the original shutters, which completely shut out all light. Loved that the conversion to a hotel is in keeping with the original building. Often the conversion of similar buildings results in a more modern section, but that didn’t apply here. Cleaning staff seemed excellent.

Stayed in October 2024

The dungeon set menu was the only choice for dinner you had. And it was limited choice. The food was fabulous but if your there s week or more you’d be very fed up eating the same stuff. The orangery does just sandwiches. The spa staff weren’t very experienced well not the one I got. And the tiny little bar and boring big room are a bit disappointing, again the only place to congregate at night.

It’s stunning peaceful and quiet and has the falconery which was amazing and archery and the spa.

Stayed in October 2024

Stairs, but it is a castle! 😊 After the first trip up the stairs it was like being on an adventure!

Our room was generous in size, lovely, with a wonderful king size bed. The meal choices surprising, were great size portions, and delicious.

Stayed in October 2024

No help with luggage up the stairs. There should be someone hired specifically for this. Bedroom would be best with a mini fridge. Slippers were terribly cheap quality. Shower items such as shampoo, conditioner, body wash placed on the ground of the shower. Cheapens the experience. Fan in bedroom was useless with little power. Ice machine would be lovely if no mini fridge is possible. Spa was very outdated and lacking. No slippers were given, water jets in pool were broken, lots of wear and tear on items throughout. Breakfast was terrible. Not worth the money. Eggs were over cooked, when they eventually came, yogurts were lacking, a lot on the menu not pressent for our 45 minute sit down with coffee. We eventually just left.

Nice grounds

Stayed in September 2024

The staff withinin the castle (reception/bar staff) were not very welcoming or helpful and seemed preoccupied with the wedding preparation for the following day that we were not told about before booking our stay. We were unable to access many of the common areas within the castle as they were occupied with wedding prep or decorations etc. We were extremely disappointed we couldn’t see or enjoy the library because of this. I believe we should have been told about the function and how it would impact our stay as we paid full price

It was incredible! Full of history and luxury all in one. The rooms were beautiful and luxe, the dinner in the dungeon was immaculate and the wait staff in the dungeon area were exceptional. The grounds surrounding the castle were beautiful to explore as well!

Stayed in September 2024

Was a tad expensive.

Clean room and very nice bed.

Stayed in September 2024

The music playing throughout the castle was odd, outdated elevator music. Celtic or even classical music would have been ideal. (It is a Scottish castle after all!) It might sound nitpicky, but it was very off-putting.

Our stay was very charming and relaxing. We loved walking the trails along the creek. The room was comfortable, the food was excellent, and the library was one of my favorite rooms!

Stayed in June 2024

Very friendly staff, magnificent accomodation.

Stayed in July 2024

Breakfast was good but service a little slow. Person on reception in morning was grumpy.

Very warn welcome from reception on arrival, excellent room with additional extras that I had asked for. Fantastic food and dungeon ambiance. Good to get the information on castle's history and plenty of walks to enjoy as well as other activities on offer.

Stayed in July 2024

The meal in the dungeon wasn't really as good as expected.

The location was great. The outside was really nice and walking around the property was relaxing, The room was nice but needed updating. The handbasin was cracked and the curtain linings were split. The food was nice but the wait staff maybe needed some personality.

Stayed in June 2024

lots of creaking floors and lots of stairs....came wit the territory

The experience of staying in a castle

Stayed in June 2024

The equipements of the rooms are all right, very clean and comfortable, but not really modern. Considering how much we paid for the night, I was expecting something a little better, but this is offset by the great location (you are staying in a castle after all) and the services available. Also, maybe the rooms are not as expensive when Taylor Swift is not around...

We spent a night in this place after arriving from the airport and before picking up a rental van to go to the Highlands. Because of a Taylor Swift concert, it was one of the cheapest options available but of course it is probably not the case at most times. The castle is very impressive and the location overall is quite scenic. Nice staff and breakfast in the sun.

Stayed in June 2024

The hot water issue right at the time I was to get ready for a special occasion dinner. No hot water so no shower Very disappointing

Being a Castle with history

Stayed in May 2024