No heating in lodge when we checked in it was freezing. Problem with heating was fixed but we only had small very noisy heater overnight. Shower actually in the bedroom , toilet behind a partial wall with little privacy and no door- terrible idea.

Stayed in October 2024

Drain (reported) smelt a little and soap dispenser in bathroom not working. Breakfast was disappointing

Beautiful location and nice big bedroom

Stayed in August 2023

no hairdryer in room we were told water in room then had to ask 3 times to get some. no milk for tea and coffee, had to ask for this. my biggest concern was my husband had to go down to reception to ask for these and there was no one there, it was pitch black (it was 9:30) and no automatic light so he almost fell down stairs then pc was left on with our booking details on it for all to see, a severe breach of GDPR. was told this couldn’t have happened when spoke to someone so felt not taken seriously

room was outstanding, just as in pictures! food was great waitresses where lovely very friendly

Stayed in January 2023

We had booked bed and breakfast however we had to have breakfast in the lobby as restaurant was closed.Quality of breakfast wasn’t great.Tea and coffee were cold.

Hotel is currently being refurbished and the restaurant was closed.We were not made aware of this prior to arrival. We had to travel to Prestwick for our evening meal .As s result we were upgraded to self contained accommodation. This accommodation in the Byre was top class although it wasn’t completely ready for guests.No cutlery/crockery and TV not tuned in.But hot tub was up and running.Also the beds were very comfortable.Disappointed with having to leave hotel and to go looking for restaurants after travelling from N Ireland

Stayed in October 2022

Room was quite small and hot water wasn’t on so could not get a shower but still had to pay the full price for the room which I thought wasn’t fair as it is a basic essential.

Place was beautifully presented with amazing views.

Stayed in June 2022

Prices of alcohol very expensive. The hot tub was very grubby.

The staff were amazing very helpful. Food outstanding. Location was beautiful.

Stayed in May 2022

Very clean, modern boutique vibe staff were fantastic and so nice and accommodating. We had originally booked a hotel room but they had a wedding up so we were lucky to be upgraded to a lodge so we weren’t in about the noise Staff were amazing will definitely come back

Stayed in April 2025

I can't fault this place one bit

Hotel is immaculate staff extremely helpful upgraded us to the gatehouse was luxurious. Food was amazing and very reasonably priced will definitely be back

Stayed in February 2025

Left something in the lodge and went back suddenly went missing obv ur cleaners can't be trusted

Stayed in December 2024

The WiFi was horrible. Cell service was bad because it’s a remote property (which is fine). But the WiFi in the room barely connected and was useless.

Stayed in July 2024

Staff , food and excellent service

Stayed in November 2023

Leaving

Staff , including the hotel owner were exceptionally friendly and welcoming. Made you feel very relaxed and absolutely nothing was any problem to them. We were guests at a wedding the following day and again they were extremely busy but 100% pleasant , professional and very helpful. The apartment is recently renovated to a very high standard and there are some works being carried out in the grounds at the minute. They were also very pleasant and kept disruption to an absolute minimum. Very pleasant stay and would return again

Stayed in September 2023

Lodge door scuffed and dirty, noise from 6.30am of ground workers arriving then starting around 7.30am with load movement's and dropping a bucket from a digger not good. Day at wedding ruined with disturbed sleep should have went home. Went to reception no one there did stay for breakfast left

Place is beautiful in the main area and grounds will be nice when works are complete. Wedding area very nice and views from terrace wonderful on a nice day.

Stayed in August 2023

I thought I was getting hotel room but got there and and it was a cabin when inside I seen the shower was in a corner no privacy glass just there in a corner at back of that behind a pertition wall was the toilet and sink no door had iron in room but no ironing board if you plan on getting a good nights sleep forget it don’t know what was worse mattress or pillows and to have paid 240 for one night was very disappointing also next morning at breakfast food wasn’t the best tea and coffee where there I asked for a latte and was told I had to pay for that which was four pound given the fact the amount I had paid for the night I thought that was a joke

Stayed in August 2023

Nothing the place is perfect,

Fabulous location, 5 star food, stunning rooms. Beautifully decorated

Stayed in August 2023

Sent to an annex building with signage so finding the room was a mission. For the look of the place and price you would expect a certain standard of dress from staff which was lacking. No hot water in the shower, toilet seat was loose, little things like when ordering a pint of specific beer to have its own branded glass…. I had several beers all in different shaped/branded glasses. Having to wait an hr for food with 5 people in the restaurant, been told last food order was 7.15 and given a menu but around 8.30 a guy sat down and ordered something I didn’t see on the menu. Doors slamming through the night. Little things that can be improved on to make this venue special. Unfortunately I didn’t witness it

The whole place has the potential to be great

Stayed in August 2023

We expected a room in the hotel. We were booked into a lodge, open plan, which was comfortable enough. However we did not like a toilet with no door! No socket beside mirrors so drying your hair was not easy! Lodge was clean but dust along ledges; blinds with no cord; hand soap almost finished, used our own.

Breakfast was okay, no yoghurt. No choice of teas.

Stayed in July 2023

property is poorly managed as the staff didn’t had any clue to what they are doing room provided was in attic and so hot even we left the windows open whole night still it was like we are in sunna. no room service not even phone in room.

property is newly made but not for people who are there to stay only to have functions etc

Stayed in June 2023

nothing

Gorgeous venue, we attended for a wedding which was amazing start to finish! staff amazing too

Stayed in May 2023

nothing about the property just room is on the slightly higher end of the price scale

clean, fresh and well presented. staff are lovely and really helpful. room was lovely and enjoyed the bath in the middle of the room. tv had Netflix you could log in and overall really nice stay.

Stayed in January 2023

no thing

very clean rooms were beautiful and comfortable

Stayed in December 2022

We was meant to get a hot tub with lodge to find out we had one with out, we Oder food from the restaurant as a carry was told to pick it up at 7:30pm my partner went to the hotel to get it and was told they didn’t do that when the repcation lady all ready said yes and took the Oder from us and gave a time slot, then know one called to let us know, we then tried different take way places and tried 4 different and the cancelled the Oder and we didnt get anything to eat until half 9 at night which wasn’t good at all wasn’t impressed at all which made our stay not great at all..

We liked the view and the lodge

Stayed in January 2023

The room we booked was listed as a suite with garden view, but was a single lodge outwith the main hotel. The lodge was cosy, however it looked as if it had been more neglected than the main hotel. The floor wasn’t very clean, and there were many cobwebs around the room. The glasses we were provided with were dirty and stuck to the table, and there was a dirty coffee spoon left for us. The toilet was not clean, looked like the bathroom had been left untouched by cleaning staff. In the morning we attended for breakfast at 8.15 after being told breakfast was 8-10am. On arrival there were no staff at the restaurant or reception and the buffet breakfast was not out. The kitchen staff who came out were not very helpful or attentive. I raised this at checkout and was told as it was New Years Day they decided to have a later breakfast as there was a Hogmanay Ball on the night before. I explained we were not at the ball and were not told about the later start, and we had a hungry 1 year old on our hands! The lack of staff in the morning was explained by saying it was New Years Day, however we expected if we booked a stay somewhere to have received the same standard of service as any other day. Slightly disappointed as Enterkine has great reviews but it seems the lodge we stayed in was possibly a bit older and had been given less attention than the new upgraded ones. The manager offered us an upgrade for next time if we returned, however we will unfortunately not be returning.

Main hotel was beautiful, decor stunning and lovely and clean. Food was very good and staff in restaurant at dinner were polite

Stayed in January 2023

We travelled by car. The location is in the country but near to Prestwick Airport and the town of Ayr. One would certainly need a car. Hotel reception beautifully set out. Staff helpfully, food excellent, room very comfortable, shower great plenty of hot water.

Stayed in December 2022