Staff ..they not warm welcoming because we may be of other nationality that’s why.

Location near by and the cleanliness

Stayed in May 2025

lift a bit slow

Stayed in May 2025

Parking wasn’t ideal - advertised as small parking garage underneath hotel which in reality only held about 8 cars & with it being a one way in / one way out meant reversing out onto main road which would of been hard in the day time - luckily we didn’t arrive until 3am so was no traffic to compete with. (But in hindsight - would have gone straight to the other car park) Other parking lot was about a 2 minute walk away so not awful but not ideal if checking in with loads of luggage & pay online ( code from reception if you check in early enough) One lift is currently out of order & the other makes horrendous noise so we opted for the stairs 🥲

Good sized rooms, very clean, overnight staff upon check in were lovely and very helpful. Free breakfast in the morning

Stayed in May 2025

the lift was a real worry. spent ages going up and down and trying to explain it to other guests. room just needed a bit of TLC SHOWER BRACKET BROKEN WALLS CLEANING ETC

breakfast was great, the pancake machine kept the kids entertained. nice to see it was also dog friendly.

Stayed in May 2025

One of the lift was not working.

Stayed in May 2025

The close proximity to the train station was great but the overall location of the hotel in the town centre was appalling. We did not feel comfortable walking in the area except to the train and back. Vacant buildings, storefronts and garbage were everywhere. The main annoyance inside the hotel was the poor elevator service as they are down to one very small and slow unit that did not consistently work.

We chose this hotel for its convenient location close to the train station as were made day trips from Swindon every day. The hotel offered a good hot breakfast as well as food service during the day of required. Our room was a basic bit clean and equipped with what we needed

Stayed in May 2025

Lifts. Lack of

Ok place. Good location. Ok for business

Stayed in May 2025

Location . One lift broken so waited ages . Lights in room stopped working. Little hanging space .

Clean bed. Clean linen. Convenient to station . Breakfast ok basic but staff looked overwhelmed when large coach party in.

Stayed in May 2025

The lift, though I did get an email about this, which was good.

It was good experience

Stayed in April 2025

Nothing

Great.

Stayed in April 2025

No lifts in working order , paid before rather than at hotel after train cancellations so I could rest , received email advising of lifts not working after I got to hotel and reception told me , 3rd floor up the fire escape which was actually 6 floors worth of double flights Wouldn’t walk the area after dark , hotel secure but area very rundown and off putting Not an area I would return to by choice Bathroom needs a spruce up Dining area soft furnishings need attention , food stains and debris

Convenient location for station but in a very rundown area Great breakfast included , good choice with awful coffee ! Nice dining area Paper Bags for on the go brekkie a great idea , just needs take away cups Friendly lady running breakfast , dealing with malfunctioning coffee and juice machines with a smile and apology -well done!

Stayed in April 2025

Lift not working (was informed prior to arriving) Could not open window in room Bathroom door lock not working

Good breakfast Friendly staff Comfy bed Great central location

Stayed in April 2025

Lift wasn’t working so had to walk up 8 flights of stairs

Very convenient. The staff were really helpful. Compensated for not having a lift which was very kind of them

Stayed in April 2025

The lift never worked. Very poor for a high raise hotel. Was in formed by another guest that this happens a lot. I would like to see on my next stay whether this will happen again.

The breakfast and staff were 10 out of 10. However the lift never worked on my stay and this is the reason for the score of 8. It was challenging with small children to get up and down the stairs.

Stayed in April 2025

need to get the second lift working !

Stayed in April 2025

Bar is grim. Staff ok. Room immaculate

Ok. No bacon on one day. Toaster hardly works. Marmalade??

Stayed in April 2025

Score would have been higher if there had been more than one lift working on a 6 floor building. There was also a problem with key cards and people being locked out of their rooms.

Bed and breakfast was superb.

Stayed in April 2025

There wasn't a option to open the window and become too hot

Stayed in April 2025

Room was fine no faults Breakfast was cold. That my only fault cold breakfast

Stayed in April 2025

Sofa beds was not comfortable

Breakfast was included

Stayed in April 2025

Nothing

Clean and modern

Stayed in April 2025

The area it was in very run down did not feel safe

Stayed in April 2025

Great place to stay for local amenities

Stayed in April 2025

nice hotel in a good location close to a lot of amenities and close to shopping centre but cleaners didn’t change pillow case just turned it around and didn’t change bedsheets

Stayed in March 2025