Snacks were very expensive

Hotel is lovely. Great choice for breakfast.

Stayed in March 2025

Beautiful location very peaceful stay staff are very helpful and polite.

Stayed in April 2025

We booked the spa but left after 15 minutes due to it being full of screaming children. I would expect a hotel like his to perhaps look at set times for children. It would have been awful for anyone who had booked treatments and wanted to relax afterwards. The dining experience was disappointing. We had dinner in the Bay Clubhouse, and our order got given to the wrong table. The staff brought out our mains but then there was a wait for the sides. We ordered breakfast in the morning and after 30 minutes of waiting, I asked the staff and were told that the chef didn't receive our order because the printer had broke. I then ordered a latte when breakfast finally arrived and it was cold. Not what I would have expected for such a lovely venue and for the cost.

Stunning hotel, the staff were so lovely and couldn't do enough for you. The shuttle service was great, as we spent the day in st andrews and then got dropped at the Bay Clubhouse for dinner.

Stayed in April 2025

Great service

Stayed in February 2025

Felt a little understaffed in the bar area, long waits for orders

Beautiful location, friendly staff, spacious rooms, great breakfast

Stayed in April 2025

Regret we couldn’t book the alternative restaurant for the Wednesday night having already had confirmation that our booking was accepted The Wednesday night dinner was to be a special celebration dinner for us

The breakfast was excellent and the staff were so attentive to our needs

Stayed in April 2025

A fabulous stay The staff were so attentive at all times Beyond my expectations and I have never had such a lovely time in a 5 star hotel like this Nothing was a problem and my little dog was absolutely delighted with his goodie bag and treats My grandson didn’t want to leave , Every single member of staff were 100% 10 star The breakfast was beautiful

Stayed in April 2025

Steam room could do with some nice lighting & new tiles / grouting, could do more to sweep away excess water in pool area more regularly. Unfortunate fire alarm at 530 (but that’s unavoidable)

Great location, lovely welcoming staff, well maintained hotel, comfortable beds, great breakfast with good service.

Stayed in April 2025

Friendly staff, nice location, spotless rooms

Stayed in April 2025

loved everything about it, the staff could t be more helpful or polite. The therapist we had at the spa was brilliant

Stayed in April 2025

The swimming pool is nice, but could perhaps do with some modernisation.

Each member of staff was very friendly and helpful. We ate in the bar at night, and the food was delicious. Breakfast was tasty too. Lovely big rooms with nice views.

Stayed in April 2025

The online check in process didn't work out for us ,our early check in request was not available although we had been willing to pay for it when we arrived at 11am . However we did get the room just after 2 pm . The pool area was lacking available leisure seating ,but the hotel was busy .

The weather was kind to us ,the staff were friendly ,the room was was very spacious and had very good views .

Stayed in April 2025

The restaurant upstairs the Italian was not good . The pizza was but sent back the Lasagne as seemed microwaved the edges were rock hard and couldn’t be eaten. They told us a fresh one would take 20mins we waited and it was worse than the first. The staff were wonderful and apologised but we left hungry. They offered some prawns and we took them and both had bad tummies the next day. Truly this restaurant needs to match the rest of the hotel and doesn’t. Only with food as staff lovely

Stayed in April 2025

Very attentive, polite & thoughtful staff.

Stayed in April 2025

A bit too expensive, £395 gor room per night.

Comfortable, luxurious, beautiful setting & view

Stayed in March 2025

Having to book q swimming pool slot

Lovely breakfast good selection

Stayed in March 2025

Exceptional service from all staff, reception, spa, breakfast staff and chef all brilliant

Stayed in March 2025

Superb

Stayed in March 2025

It was a breathtakingku beautiful setting and. A very well appointed hogel & rooms

Stayed in March 2025

It’s hard to find something to find that we didn’t like. A minor thing is that the swimming pool area is a little dated and extremely dark. Plus my locker failed to open so I had to go to the desk is a towel to get it opened. Staff told me it happens all the time.

The staff were really attentive and truly excellent. The room was fantastic. Breakfast was 9 out of 10 as the chef kept ruining the fried eggs (his words, not mine 😂) Both myself and my partner both commented on how relaxing the atmosphere in the hotel was.

Stayed in March 2025

Nothing

Nothing was too much trouble. They looked after you and made you feel special. Just perfect.

Stayed in March 2025

Room was well presented, clean and spacious, large toilet/shower. Break -Dinner was beautiful and filling,

Stayed in March 2025

Moretti goes in a chalice not a pint glass

Loved the fact it has different bars and restaurants

Stayed in March 2025

We have a few of hairs in the bathtub and although the room was excellent a little was missed .

Staff extremely helpful and friendly, excellent shuttle bus service. Location is breathtaking.

Stayed in March 2025