Our room was small and pokey,. A window looking on to walls. Nowhere to sit except on the bed. The bathroom was poorly designed so water splashed on the floor during a shower because of an inadequate glass shower " screen".

The hotel is handsome and the public rooms are spacious and attractively decorated. The floral arrangement in the hall was lovely.

Stayed in May 2025

Breakfast was superb ,the breakfast room was beautiful with a high ceeling,plenty of day light and wooden carvings etc. More than that two Romanian ladies who seemed to be incharge there were very kind,nice and exceptionally good at what they were doing.

Stayed in May 2025

The smell and size of the bathroom

Location was great, close to Hyde park. Grand lobby, good service.

Stayed in April 2025

Excellent location.

Stayed in April 2025

The walls are very thin and you can hear all the noise from outside your door if anyone walks past

Convenience of hotel and friendly staff

Stayed in May 2025

Rooms are small but that was expected.

Good reception. Easy to get to our room on the second floor and from there to the restaurant. Comfortable bed with good bathroom facilities. Great Location with easy access to all parts of London by tube and bus. Hyde Park opposite. Lots of good eating places and Hyde Park nearby.

Stayed in May 2025

The staff member helping check in was not very friendly, not feeling welcomed

Excellent location, value for money, free machine grind coffee, fresh apple. Free luggage storage after check out

Stayed in May 2025

LG floor rooms are small and narrow

Great location, beautiful interior, tasty breakfast

Stayed in May 2025

Stairs in my double room

Breakfast, Location next to Hyde Park

Stayed in May 2025

The room we stayed in was quite tatty, wallpaper lifting in obvious places, screws showing in walls, holes, poor lighting, some spotlights did not work at all. Furniture was a bit battered and basic. Whilst the shower in bath was good, there was no real shower screen or curtain which meant the water went everywhere so not great. No loo brush. No water, slippers or robes in room as advertised, was brought by housekeeping. One member of staff, the lady in charge at breakfast was quite rude and abrupt to guests. She spoke very loudly and directly, "wait there please" "wait to be seated" and whilst this is fine, she didn't smile, it was more like an order, it was loud and the whole dining room was silent so everyone looked, it was the same for everyone entering the dining room. She was not present to welcome guests and seat them, she was running around so would shout from a distance to those who figured to seat themselves ( we assumed this) but she insisted on directing us to a table. It would be an idea to have someone remaining at the door to greet guests and seat them, instead of a stressed woman shouting from across the room. It would also be fine to have tea and coffee available for guests to help themselves, everything else is self service and we found ourselves asking 3 separate members of staff and waiting almost 15 minutes for coffee to come in a little pot and had to then ask for more. Otherwise it was very good.

The building is stunning, real wow walking in to reception with its original character features, fireplaces, beautiful stained glass windows and grand staircases. Very Grand and elegant. Breakfast was also very good, nice selection of hot and cold food, fresh fruits and pastries. Shower had good water pressure. Rooms basic but met our needs of an overnight stay and breakfast for our visit to a concert at The Royal Albert Hall, proximity to this and the lovely park was great. Shops and food places nearby too. Wine, fruit and chocolates in room as a welcome, nice touch.

Stayed in May 2025

Size of room/bathroom.

The room was very small with the bathroom even smaller. The highlight was the excellent breakfast. One of the best I have experienced.

Stayed in May 2025

Rooms too small. Only small width around bed. Changed rooms. First room didn’t have enough room for a chair. Second room had a chair and flimsy desk.

Great breakfast. Good location to tube.

Stayed in May 2025

The room was a bit smaller than I might have expected for two people. People that are, how should I say, on the larger side could struggle to get into the shower cubicle, it was quite small. I have long legs and had to sit on the toilet at an angle to use it, but it did make me giggle.

The hotel was perfectly situated for the nearest tube and in a nice location. I was there on my own and it suited my needs absolutely perfectly. There was a funny little extra bit next to where the bed was which is where I dumped my luggage, this was handy because it would have been a bit cramped otherwise.

Stayed in March 2025

Our rooms were subground rooms. Not so nice.

Hotel, basically ok.

Stayed in May 2025

staff seemed a little unhelpful at times. Also all the reception staff seemed unhappy not a smile between them all. We had a 2 night stay and the evening of our 2nd night I booked in at reception for breakfast next day. I had read in the hotel booklet located in the room it was £12 per breakfast if booked day before. (This price was also located in cabinet in reception ), when we came down for breakfast we weren't on the list. but they accommodated us anyway, but told me to speak to reception. When we went to check out and pay they told me price of breakfast was £15 even though I showed them the price in their booklet and told them I had booked with the gentleman last night at reception. The gentleman then said it wasn't written down anywhere and I hadn't booked in!! He then said that was an old price and they don't do that any more and charged me £30. I suggested that they need to update their booklet and price in the reception area. If they advertise an amount they should honor this. This to me gave a bad last impression. Room was extremely small and curtain let in loads of light at the sides it was also stained and dirty. Bathroom lovely albeit very small however only a very small shower screen so when showering, water covered bathroom floor no matter how you showered.

location was great, hotel ornate and interesting

Stayed in May 2025

Room was too small however I believe that was more a fault of booking.com as the hotel listed the room as for a single person, not for two people. Morning staff weren’t helpful as we had to re-order extra sheets and towels with the night staff even though we told the maid in the morning.

Excellent location. Evening front desk staff very friendly and helpful. Breakfast was outstanding.

Stayed in May 2025

The size of the room. But that is not a big problem.

Location. A special, historical place with a mystery... breakfast is really good and meets expectations. The personnel are attentive and helpful. Welcome water, apples and candies are very appreciated.

Stayed in May 2025

small room and could get noisy with the thin walls

great location to explore London and next to tube station which was very convenient

Stayed in May 2025

The bedroom was very small. On one side of the bed I had to walk sideways to get in to bed. The other side didn’t have very much room either.

The history of the building.

Stayed in May 2025

The staff appeared somewhat disorganized; I had to make multiple requests—four in total—for the removal of an ironing board that was taking up significant space in an already compact room. While the room was quite small, I personally did not find this to be an issue. However, the windows faced a busy main road and were neither soundproof nor insulated against drafts. I could feel a noticeable breeze when lying near the window.

The hotel is conveniently located near Hyde Park, offering a safe environment with excellent access to public transportation. It features classic British Victorian architecture, with a particularly beautiful main hall. I was pleasantly surprised with a complimentary breakfast in celebration of my birthday, which added a thoughtful touch to my stay

Stayed in May 2025

The rooms are extremely small(we booked deluxe which was supposed to be bigger than standard but it was tiny.

Excellent location, right across Hyde Park, nearest underground station 2 minutes walking. The hotel is very clean. The lobby area is stunning.

Stayed in May 2025

Getting used to the size of UK hotel rooms!

Breakfast had a great selection of hot and cold things to eat. I slept in one morning and only just made it down for breakfast! However, I didn't feel at all hurried - thank you!

Stayed in April 2025

Rooms were dated and tiny also. Air cottoning didn’t work in the room we were in on the first night

Location was good and shared area and lobby looked great

Stayed in April 2025

The awkwardness of accessing my room: down one short flight of stairs and up another.

Location is second to none.

Stayed in April 2025