Was charged for reserved parking which we did not book and charged twice for drinks at the bar. On check out the parking charge was removed but would not budge on drinks charges so paid, very unhappy

Service generally was excellent, room was spacious and clean, breakfast very good, great selection. Lounge and bar area's comfortable Outdoor pool very enjoyable

Stayed in May 2025

The evening menu very repetitive and limited

Attention to details fresh table cloths and linen napkins was a nice touch

Stayed in May 2025

A little outdated in some areas but overall a pleasant stay

Nice hotel in Eastbourne.

Stayed in April 2025

Breakfast in the Garden restaurant was somewhat chaotic. The waiting staff were doing their best but there was no supervision and for some there was definitely a training need. The staff were polite but the service was very slow and sporadic, we like a leisurely breakfast but our breakfast experience wes taken to another level. We noticed several incorrect breakfast orders being served to unsuspecting guests, we are unsure whether this was a waiting or kitchen fault. The Grand is a 5 star establishment and needs to improve in this area. I intend the above comments to be constructive and hope to see a marked improvement on our next visit.

Vicorian splendour at it's best, exquisite dining at Marabelle and great leisure facilities.

Stayed in May 2025

The property would benefit from maintenance in areas, especially in pool area.

The staff really make this place, they are superb. Also very quiet and comfortable room, good food and fantastic location.

Stayed in May 2025

Staff at breakfast were stressed which made us feel uncomfortable

we had a wonderful swa view

Stayed in May 2025

The room smelled old or like a carehome. Not sure if it is the carpet or curtains but not nice, not fresh. Our cards got somehow deactivated the next day so after breakfast we walked up, found out they don't work, walked down, handed to reception and they said oh yeah, of course, and extended by 1 more hour so that we can enter back into our room. No explanation, no apology. We are young and didn't mind that much but you would think some people wouldn't be thrilled to keep going up and down for no reason. Changing rooms and lockers in the spa area are quite dated.

Staff, most of them amazing. Really warm and friendly. One of them advised us on best location to take photos in the hotel. Super sweet. Location is great, near the beach. Heated pools, spacious rooms...They tag your luggage nicely if you keep it there after checkout and hand it only to the correct owner. So many hotels don't do this and just let you enter the luggage storage and take anything you like. Good to know your belongings are safe.

Stayed in May 2025

No illuminated vanity mirror in the bathroom which would be a nice addition for those wishing to apply makeup.

Airy, Comfortable and relaxed feel throughout the building and our room. hassle-free parking such a bonus and a great location. Very helpful and obliging front of house staff.

Stayed in May 2025

Lack of staff though they are charging a lot of money but service was not good. Everything else was great

Amazing

Stayed in May 2025

Just a small thing - a fridge in the room would have been nice

The staff made our trip even more special.

Stayed in May 2025

Cocktail prices. 2 for £20 during 5-7 great, menu stated that fine but it also stated that it was £12 for one, also fine! Menus left on tables after 7pm which was confusing when we thought normal cocktail prices would be £12 each and not £19.20 each. Prices were on a separate drinks menu. This really needs to be addressed, I tried to speak with staff but sadly not enough experience to see the dilemma. Staff did their very best though but it still cost £43.50 for 2 nightcaps!

Location very friendly staff

Stayed in May 2025

Our room was comfortable but with no air air conditioning and windows that did not open it was somewhat stuffy and necessitated keeping a rather noisy fan going all night.

The breakfast was excellent with a wide range of choice.

Stayed in April 2025

There was work going on in the area that we were staying, it’s a big hotel so we did feel that they could have put us elsewhere. Also it’s described as inland view, there was no view so that is very misleading.

Stayed in April 2025

The Garden Restaurant was poor for a five star hotel. I had the same fish of the day meal both nights we ate there. On the second evening the side dish of veg was missing. We had guests so didn’t make a fuss. No offer of coffee.

The porters, cleaners, waiters all very helpful. The Mirabelle restaurant was excellent. Parking attendants very helpful.

Stayed in April 2025

Price of drinks and food to expensive

Great pool and spa Staff really helpful

Stayed in April 2025

Bit tired. Could do with a bit of TLC

Good location, very comfortable bed and pillows

Stayed in April 2025

The spa was very good with two heated swimming pools, one inside and the other outside. The Mirabelle Restaurant was excellent - both the food/wine list and the attentiveness of the staff. Great location for walking the Seven Sisters and Friston Forest.

Stayed in April 2025

Nothing to dislike

Breakfast was very good.

Stayed in April 2025

We liked the big room and the staff were very nice..polite.

Stayed in April 2025

Suite was good but a little dated. Bathroom needs renovating. TV too small for size of room with limited channels. Could do with a mini-fridge in the rooms

Wonderful architecture beautifully maintained - great “wow”factor

Stayed in April 2025

Breakfast was plentiful but cooked breakfast seemed it had been under lights to keep warm☹️

The Staff are excellent helpful and polite, spotlessly clean and has character. Had an Afternoon Tea which was nice it was my Husbands Birthday so there was a tiny Birthday Cake for was a nice gesture.

Stayed in April 2025

It was a little bit tired in places especially the spa area

Grand with nice features and a lovely lounge / bar - staff were amazing and very helpful

Stayed in April 2025

Breakfast was good and double room spacious and comfortable.

Stayed in April 2025

Sadly a little dated but I wouldn’t say it takes away from the charm or quality of the stay…

Charming hotel with brilliant service! Great food, ambience for dinner exemplary.

Stayed in April 2025