There was nothing we could complain about at all

Our room was clean and comfortable. Only problem was the squeaky floor with every step we took,but considering the age of the building I suppose that can't be helped. We went for Sunday lunch and was very surprised as it was a 3 course meal.Extremely good value for money.

Stayed in May 2025

Minimum effort on room repairs, and on fittings. Plus there was no wifi signal in the room.

Great location, large room.

Stayed in April 2025

Did not like the way that the food service was handled, it made you feel like you were in a soup kitchen.

Loved the grandeur of the building

Stayed in May 2025

I witnessed two separate guests, one of whom claimed her room had been broken into and another who said she had an item of her removed from her room, being spoken to by the assistant manager, Matthew, very rudely. Matthew needs to learn a little about customer service. The check out system is ridiculous. There was 3 reception staff who were extremely slow at checking people in.

The location is ideal and the views are lovely. Most of the hotel staff are lovely.

Stayed in May 2025

The exterior of the hotel was infested with seabirds, and as such, made a terrible racket and you were always at risk of droppings when walking around the outside. Meal times were very short in duration making them very busy as a result. extending by just half an hour would alleviate this somewhat.

The room I booked was a premium one overlooking the terrace and as such was quite spacious and the bed very comfortable. it was equipped with a spa bath which I made use of after a 10 mile walk along the Cleveland Way. The views to the sea and harbour were great.

Stayed in May 2025

Meal time allocation times, frozen food with very little flavour . Needs badly renovating

Location , value for money

Stayed in May 2025

Don't expect better for the price would like ti check in earlier so to rekax

Location very good e the hotel and the reasonable pruce

Stayed in May 2025

Really for the price it was okay. No atmosphere felt like a retirement holiday village.

The building was fantastic. The tram down to beach was fantastic but if you miss it coming back be prepared for a hike.

Stayed in May 2025

we had one of the rooms that looked like it had a refurb and was very i

Joe and Ann were on reception when we checked in and were fantastic

Stayed in May 2025

Lack of plug sockets

Cheap n great location

Stayed in May 2025

The bathroom and hotel rooms could do with a facelift it needs a lot of maintenance furniture needs to be updated as they are shoddy with graffiti on in them in the rooms including a narzi symbol could do with a maintenance staff team, and found hairs in the bathroom and a electric box falling to bits and rubbish left from previous people

The history of the hotel and the grand stairs and architecture

Stayed in May 2025

food quality not good at all.

Great room with a view, powerful shower, spa bath.

Stayed in May 2025

didn't like the strong smell of sprouts or broccoli when getting of the lift on floor 1 didn't reach our room being at the far end but was there all the time. pillow was hard although bed was comfy and room clean

didn't eat in too expensive entertainment was good we actually knew most of the songs the young ladies sang and were very good

Stayed in May 2025

Some of the furniture was coming to the end of its life and a bit rickety.

Location was brilliant, you could get to the beach, castle and amusements on a very short walk. The room was expected for the price. The hotel is a little run down and will never be back to its Victorian glory days but it's just what we needed for our short trip. The room was a very good size and ideal for us with one double bed and two single beds for the kids.

Stayed in April 2025

Hotel needs updating

Location

Stayed in May 2025

We stayed in an Executive room which only has a tiny lift (only took 4 people) to take you to the room, this took ages due to the queue of people. The lift was seperate from the main lifts. We ended up walking down the stairs which was a bit if a mission with 3 children a pushchair and a suitcase. Check in was also a little lengthy, there was quite a large queue which they do warn when you book so potentially you could go later to avoid the wait. Also parking was a little stressful as initially everywhere was full however we parked near Matalan in the end which was only a 3 minute walk to the hotel. The bathroom looked like it had partially been modernised, the flood was modern vinyl but i think It would benefit from the bathroom suite being replaced.

We loved the location of the Grand, it was perfect for accessing the beach either by tram down the cliff or walking down the stairs / path. As we had the pushchair we used the accessible walk way through the gardens, down the cliff then the tram up. We paid to have a sea view which was well worth it in my opinion. The hotel is undergoing some modernisation. I wasn't expecting much due to the poor reviews but I was pleasantly surprised. The room was comfortable and the bonus was having a fridge in the room which was perfect for keeping milk and snacks for our toddler. I also was grateful for the teabags and milk sachets in reception which you could take to have a brew in your room (if you'd used up the ones which were left).

Stayed in April 2025

The hotel needs some modernising.

Spacious and great location.

Stayed in April 2025

Room was very tired,there was sweets under the bed and dead flys in the bathroom, stains behind the toilet All this shows staff not cleaning properly Gentleman on reception in the morning when i asked about buying a parking ticket,was rude and dismissive Gents downstairs toilet has been out of order for at lesst 3 years.

Lounge and communal areas and roof top terace are lovely ,view from dinning eoom is stunning Breakfast wrre quite good. Plenty of hot water

Stayed in May 2025

Some little things like so few towels for two, one pair of slippers for two, lack of hangers in the bathroom, etc. can spoil the impression of the stay. The most disappointing was the poor operation of a small freezer that exhibited room temperature inside despite correct setting of the regulator.

The breakfast is standard. The menu presents no extras but, in general, it serves the purpose. And the quality of food is very good as well as the service. We like the location of the hotel which has the long and glorious history. The room is very clean, and the beddings are irreproachable.

Stayed in May 2025

Hotel is not being kept clean, toilets in foyer out of order & smelling & check in was a total farce

Location great, beautiful building & bedroom itself was fine

Stayed in May 2025

Having t use debit card for everything in hotel bit slow on booking in

Stayed in May 2025

Terribly slow check in - nearly an hour long queue. More staff needed plus is identification check of passports/driving licence necessary for uk citizens. This slowed it down. Previous nights stay elsewhere booked online key handed over on arrival no further check in needed.

Fantastic position

Stayed in May 2025

Cleanliness

Dirty boxers left in the room which was generally very dirty. The staff were nice and hotel entertainment was good. Just needs to be cleaner

Stayed in May 2025

The toilets in the bar area in my opinion was disgusting. Very dirty and smelly. Needs some TLC. The rooms was very out dated and there was wires hanging down everywhere. The toilet wouldn't flush and the beds were very uncomfortable.

The hotel looks stunning from the outside. The reception area also looks lovely and inviting. The staff are all pleasant and helpful.

Stayed in May 2025