Family rooms located in middle level you had to take a lift to first floor and take stars, with two babies and strollers not the ideal we had to carry the strollers.

The room size.

Stayed in May 2025

Could hear the hotel generator in my room. Bathrooms were very old. No late check out at 12

Location

Stayed in May 2025

Air con didn’t work very well. Steep steps down to pool Very loud guests above us

Excellent pool area Gorgeous room

Stayed in May 2025

The check in to late 4pm And check out to early . If you arrived in the city you lost all day until the check in is less the 24 hs .

Everything was very good

Stayed in April 2025

Not overly clean in communal areas

Staff super helpful and friendly

Stayed in April 2025

Bathroom wasn’t clean,room tired,paint peeling etc. Indoor pool small & very busy so couldn’t use. The outdoor pool was freezing so no one could use.

The hotel room was large with lovely features. Large outdoor pool. Food very nice.

Stayed in April 2025

gym was a little lacking and Jacuzzi wasn’t in use but over all okay,

Very beautiful stay! The Staff were absolutely great and so helpful! The hotel was so beautiful and the views are incredible, we are definitely looking to revisit for longer, despite the outdoor pool being a little too cold for me my children loved it! The breakfast was great with a lots of choice

Stayed in April 2025

No main light in room. Floors very loud making it unbearable for anyone below another room. Gym was far too hot. Cold water non existent in bath/shower.

Spacious rooms and good choice of breakfast. Staff very friendly and helpful.

Stayed in April 2025

I love the hotel & have stayed there a few times yet this time I was extremely disappointed with my room...I paid to have a superior room as I have many times before yet to my dismay the room was no bigger than a standard I also had to ask for towels & cups. When I asked if they could switch rooms I was told there was no other rooms available yet the rooms either side of me were both vacant and a lot more superior than mine but the highlight was when the manager was rude to my friend who only came to bring my birthday present was asked NOT to be rude and there was absolutely no need to speak down to her responded by telling her he would speak down to her because she was DIRT!!!! Needless to say (and with sadness) I shall no longer be staying at the Carlton hotel again

Stayed in April 2025

Milk and coffee not replenished during stay £75 for dog was expensive Car parking was expensive

Location, room, breakfast, could take dog

Stayed in April 2025

Restaurant very disappointing menu very limited and expensive

Staff very good

Stayed in April 2025

The swimming pool is open for a limited period, from 10-5pm. As we travelled with family, we expected to use the pool much earlier before going out. Instead, we had to adjust our original plans to fit their schedule...that was a big minus otherwise, an excellent hotel and location

The family room is spacious, offering a nice side view of the sea and good natural light; it also has a good distribution of lighting, practical when putting the little one to sleep. The location is excellent!

Stayed in March 2025

No fridge in room.

Location

Stayed in March 2025

Location . Sue lady at reception was helpful and welcoming. Will be returning again

Stayed in March 2025

All good

Warm welcome and very helpful duty manager. Cold room but enhanced by heaters as the boiler had broken down apparently . Restaurant staff were also very helpful and accommodating.

Stayed in January 2025

Seemed short staffed People serving behind the bar got most drinks wrong

Comfortable and pleasant

Stayed in February 2025

Pool was very cold. Sauna and hot tub not working. Parking was very expensive. And we had no hot water one morning.

Good location - very friendly staff - welcoming on reception and throughout the hotel Good breakfast and clean room.

Stayed in February 2025

The cleanliness. Dirty bedding, skirting boards filthy. Bathroom lots of dust and fluff . Cleaned the bath myself before I used it .bath panel warped.glass on top the tv stand was dusty , it had clean me written in the dust wen we arrived. Headboard looked like its never been wiped down .The chairs in the restaurant had thick dust on the wooden bits between the legs (all chairs). Had a champagne glass with lipstick on it and my water glass had lipstick on it . Didn't like it was cashless , considering cash is legal tender . Parking was £35 for 2 nights ...that's alot!

Loved the size of the room and the view was fantastic. Dinner in the hotel was lovely and it had a good breakfast . Location was great 👍

Stayed in February 2025

Staff were very polite and helpful

Stayed in February 2025

I had been looking forward to have been able to swim but the pool closed at 5pm and didn’t re-open until 10am . I would have preferred to excercise prior to breakfast. Sadly it had closed when I checked in. Also I was not expecting to have paid for parking and the charge I considered was excessive. The receptionist on duty however was very helpful with advice on alternative parking areas in the vicinity of the hotel. Thankyou to her.

Breakfast good .

Stayed in January 2025

I was kindly offered an upgrade to room 204. Whilst appreciating the gesture and the spectacular view, I was disappointed in the state of the bathroom. With mould, flaking ceiling and a plughole full of hair, I decided not to use the bath.. A lot of the furniture and fittings had seen better days as well. Checkin is from 4pm. I enquired about the pool - to find out it closed at 5pm and didn't reopen until 10am (checkout at 11am!). The jacuzzi and sauna were not operating. The parking charge is an extortionate £20 per 24 hours. Many of the guests worked out that by paying for 4 hours on the meters at the front (£2.50), they could find a more reasonable alternative.

Fabulous location, efficient and friendly staff

Stayed in January 2025

Breakfast cost and no cooked option

Great size room

Stayed in January 2025

Some contemporary or classic books in the library would have been nice.

The reception staff were extremely polite and smartly dressed. Excellent customer service. My room was warm and cosy. Comfortable bed. Great location. I really enjoyed my short break.

Stayed in January 2025

Room was a good size and clean, very warm. General facilities were fine for what was required. Hotel looks tired and in need of some painting.

Stayed in January 2025