Reviews of Hampton by Hilton London Waterloo 3 stars
157 Waterloo Road, Lambeth, London, SE1 8XA, United Kingdom
#359 of 1,085 hotels in London
Guests' ChoiceReview score
Based on 3358 hotel reviews
8.2Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
9.1
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Facilities
8.2
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Staff
8.7
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Value for money
7.8
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Free WiFi
8.6
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Reviewed: 18 May 2025
Leanne
Australia13 reviews8.0“Fabulous. Would stay again”- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 5 nights
- • Submitted via mobile
Bed was a little hard and would of liked a refrigerator in the room
Excellent location. Walking distance to most attractions. Clean hotel. Great facilities. Excellent breakfast
Stayed in May 2025
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Reviewed: 17 May 2025
Bernard
Singapore3 reviews9.0“Ideal central value for money location for stay.”- • Business trip
- • Group
- • Queen Room with City View
- • Stayed 6 nights
- • Submitted via mobile
Nothing :)
Centrally located in Waterloo, excellent service and facilities, easy access to the city by underground or by foot. Southbank wonderful for morning runs.
Stayed in May 2025
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Reviewed: 16 May 2025
Colleen
Australia1 review8.0“The staff really were great but I was disappointed with my room. Not sure I would come back.”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 4 nights
- • Submitted via mobile
No fridge in my room. Needed one for my medication. Twin room was very small, couldn’t find floor space to open cases.
Breakfasts were great. The staff were helpful and friendly.
Stayed in May 2025
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Reviewed: 16 May 2025
Valorie
United States1 review7.0Good- • Solo traveller
- • Queen Room - Mobility Access
- • Stayed 6 nights
- • Submitted via mobile
Breakfast and shower was dangerously with no anti slip mats and shower flooded whole bathroom, it was wild
Location
Stayed in May 2025
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Reviewed: 15 May 2025
George
Canada2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed
- • Stayed 4 nights
- • Submitted via mobile
Perfect location. Clean
Stayed in March 2025
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Reviewed: 11 May 2025
Christian
United States43 reviews4 helpful votes9.0“Excellent time!”- • Leisure trip
- • Group
- • Queen Room with Sofa Bed and City View
- • Stayed 3 nights
- • Submitted via mobile
Elevators were not all functioning so there were lines in the morning while everyone was going up and down from breakfast
Location and breakfast!
Stayed in May 2025
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Reviewed: 6 May 2025
Marie
United Kingdom6 reviews9.0“Perfect location for a full on weekend”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Comfy beds, easy to reach, great breakfast
Perfect location for families who are sightseeing.
Stayed in April 2025
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Reviewed: 6 May 2025
Surabhi
India4 reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 3 nights
- • Submitted via mobile
Its close by all the famous atttractions, just a walk away. The park near by hotel is beautiful.
Stayed in April 2025
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Reviewed: 6 May 2025
Rosie
United Kingdom22 reviews1 helpful vote8.0“Perfect for a short stay and exploring London.”- • Leisure trip
- • Couple
- • Queen Room with City View
- • Stayed 2 nights
- • Submitted via mobile
We had a badly cracked sink
It is conveniently placed and easily accessible. Breakfast included a wide choice and was plentiful. Great views of the Coty.
Stayed in May 2025
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Reviewed: 4 May 2025
Joanne
United Kingdom1 review8.0“Nice hotel, good location, great breakfast”- • Leisure trip
- • Family with young children
- • Twin Room with City View
- • Stayed 2 nights
- • Submitted via mobile
There is no soundproofing of the doors so hall noise was an issue
The hotel felt very secure and safe
Stayed in May 2025
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Reviewed: 1 May 2025
Susan
United Kingdom37 reviews8.0“Enjoyable”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Was a bit expensive.
Breakfast was very good.
Stayed in April 2025
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Reviewed: 1 May 2025
Danielle
United Kingdom4 reviews8.0Very good- • Leisure trip
- • Couple
- • Queen Room with City View
- • Stayed 1 night
- • Submitted via mobile
The price was inflated as it was the London marathon weekend, I wouldn’t have paid that much for that particular hotel normally. The cot I requested wasn’t in the room when we arrived, even though I had called to confirm it. They quickly got the cot set up but gave a towel as a pillow? That’s really dangerous but luckily I asked for proper bedding which they brought straight away.
Great location, really friendly and helpful staff. They couldn’t have done more.
Stayed in April 2025
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Reviewed: 1 May 2025
Alain
United Kingdom11 reviews7.0“ok”- • Leisure trip
- • Solo traveller
- • Queen Room
- • Stayed 1 night
breakfast
room and staff
Stayed in April 2025
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Reviewed: 1 May 2025
Carol
United Kingdom3 reviews8.0“Ideal location.”- • Leisure trip
- • Family with young children
- • Queen Room with City View
- • Stayed 1 night
- • Submitted via mobile
The lifts. There are 3. 1 was broken on arrival. 2 were broken the next day. 1 only working - caused lots of problems for guests and the cleaning teams.
Great location Friendly staff Super breakfast
Stayed in April 2025
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Reviewed: 29 April 2025
Clare
United Kingdom24 reviews9.0“Relaxed”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Was expensive for our stay. But that was probably because of the London Marathon was on that weekend.
Near yo train station
Stayed in April 2025
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Reviewed: 29 April 2025
Rubee
Australia6 reviews8.0“Pleasant stay”- • Leisure trip
- • Couple
- • Queen Room with City View
- • Stayed 2 nights
- • Submitted via mobile
Sometimes staff in the breakfast area can be over promising for dinner meals. But in reality, it doesn’t meet the what has been promised. Besides this little hiccup everything was good.
The location, staff and cleanliness.
Stayed in April 2025
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Reviewed: 27 April 2025
Eleanor
New Zealand25 reviews3 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Queen Room
- • Stayed 1 night
Breakfast was great but it was so busy and hectic it took a bit of time to work out what was on offer in the different zones. Perhaps better sign posting for breakfast stations would help?
Bed was very comfortable and it is an extremely convenient location for Waterloo.
Stayed in April 2025
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Reviewed: 26 April 2025
Surendran
United Kingdom4 reviews7.0“A pleasurable experience”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed and City View
- • Stayed 3 nights
- • Submitted via mobile
Clean, comfortable. Access to public transport.
Stayed in April 2025
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Reviewed: 24 April 2025
Brain
Romania13 reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 3 nights
- • Submitted via mobile
The air ventilation not proper. The air was not breathable.
Stayed in April 2025
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Reviewed: 24 April 2025
Kenneth
United States14 reviews3 helpful votes9.0“Good hotel in a great location.”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 4 nights
The shower was good, but do not like the 50% glass and 50% open. I would prefer more glass to have more room to shower. Only two drawers for clothes The TV was small and not a lot of channels.
The breakfast was good and many selections. The room was modern and clean The walk to Waterloo station or across the Thames to the main tourist attractions was very close. The safe in the draw was very handful.
Stayed in April 2025
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Reviewed: 23 April 2025
Catherine
United Kingdom7 reviews8.0“Mini break to see a show and a pleasant stay in a nice Hotel”- • Leisure trip
- • Couple
- • Queen Room with City View
- • Stayed 1 night
Some of the staff were unpleasant.I returned our empty glasses to the bar counter as a sign courtesy and although the bartender saw me he never said a word totally ignored me not a thank you and the same thing happened later on when my wife did the same.The breakfast was average, the sausages and the parmentier potatoes were overcooked and lukewarm although the bacon and scrambled eggs were very good.
Location was perfect.Nice Hotel very clean and our room was big and had a city view but was very quiet just what we wanted.Some of the staff were excellent.
Stayed in April 2025
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Reviewed: 22 April 2025
Helen
Ireland22 reviews2 helpful votes9.0“Will definitely stay again!”- • Leisure trip
- • People with friends
- • Queen Room with Sofa Bed and City View
- • Stayed 2 nights
- • Submitted via mobile
Very nice breakfast, excellent, friendly staff and clean and comfortable room.
Stayed in March 2025
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Reviewed: 21 April 2025
Veronika
Malta4 reviews9.0“Good value”- • Leisure trip
- • People with friends
- • Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Slow and oftentimes crowded elevators, one out of order during our stay. The room was missing a toilet brush and a fridge.
Great location in central London, only a short walk from Waterloo station. Room was clean with comfortable beds. Personnel was nice and accomodating. Breakfast was good, not a great variety of options but overall tasty. Recommend coming for breakfast before 8am to beat the queue. We enjoyed our stay here and will definitely consider coming back
Stayed in April 2025
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Reviewed: 21 April 2025
Parkes
United Kingdom17 reviews2 helpful votes8.0“Central Location, excellent staff and a quiet night sleep”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 3 nights
Hot breakfast could have been better quality. Fresh juice rather than concentrate, sourdough bread would have been nice, and a wider variety of continental style breakfast options.
Breakfast had good variety- even gluten free option which is often rare nowadays. Room was quiet and clean. Location was excellent for our needs. The hotel staff were truly brilliant couldn't have been more helpful and kind. They are a credit to the establishment.
Stayed in April 2025
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