Bed was very firm almost too firm but that's it really

Stayed in April 2025

More continental chice needed

A little more choice needed

Stayed in May 2025

Just update required

Friendly

Stayed in May 2025

Great atmosphere

Stayed in May 2025

Nothing

Location was excellent .Nice walk along the canal.to Skipton.

Stayed in April 2025

See above

Nice view. Poor attitude of staff, inefficient, unfair prices for breakfasts and expensive prices for snacks/ meals. Definitely a money - making hotel with don’t care attitudes about the guests. Tried to charge us firbreakfasts we did not have and £10 charge for checking out later than 10. ( which IS early for a hotel). Breakfast nice venue but very average/ poor for the price. Not as good as a Premier Inn. Thought they were definitely up themselves re attitude.

Stayed in May 2025

Nothing

Very good location on main road on one side and canal on back side also very good to walk on canal and village with good breakfast and also lounge was good and also lot of parking space

Stayed in May 2025

Room was not serviced until about 7pm. We had expected clean mugs etc. on our return from our day out. Unfortunately we could hear the shower from above dripping from about 6am!

Room was spacious and overlooked the canal.

Stayed in May 2025

Check out time is too early even before the breakfast finishing time.

Location was excellent

Stayed in May 2025

Too short staffed, especially in the bar. Had to que at the bar all evening as only 1 person serving, whilst staff came from the restaurant and served diners. The curtains and ceiling were covered in cobwebs. The corners of the shower were black with dirt and mould. The toilets in the communal area were filthy and covered in wee throughout the whole day, and the bin was over flowing with paper towels all over the floor.

The location was great. Staff was really friendly and helpful.

Stayed in May 2025

Evening meal

Good breakfast and location

Stayed in May 2025

Room a little dated for price .

Staff n food

Stayed in May 2025

Evening meal lacked choice, and some items badly cooked Very poor choice for myself as I am gluten intolerant

Excellent, all fresh plenty of choice

Stayed in May 2025

Room old and needed updating also quite cold. Swimming pool area the same.

Nice hotel food delicious. Main areas of hotel were nicely decorated. Lovely location at side of canal. Plenty of parking.

Stayed in February 2025

Room was small and hard to find. The weather was very warm but the radiator was on, and impossible to turn off. We had to sleep with the window open as it was so hot, which meant it was noisy. Had 2 small glasses of wine at the bar- £17.50!

Great location, rooftop bar area and restaurant overlooking the canal.

Stayed in May 2025

Depends which floor you get allocated to. Ours was tired Breakfast bundles are too expensive

The welcome was great

Stayed in April 2025

N/A

Being next to a canal and being to walk alongside it straight from the property was great. The food was delicious and the service exceptional.

Stayed in April 2025

we had some steps to get to our room on the 5th floor so next time I book I will request room next to or very near to lift.

all staff super helpful and friendly , especially the reception staff.

Stayed in April 2025

Had to wait whilst staff loading/clearing glasses before I got served. Bar wasn’t busy. Cider not that cold and flat. Mould round window. Bin hadn’t been emptied. Restaurant very slow for evening. I finished my meal and waited at least 20 mins to get plates cleared/ offered desserts, this didn’t happen.

Decent size rooms, good location

Stayed in April 2025

Deluxe window difficult to open and close and gave no view from room. Whole building was uncomfortably warm. Room too warm. Opening window created noise from traffic. Reception offered a fan, but I would prefer cooler room. Breakfast expensive.

Convenient location with nice canal side walk into town. Lovely big room with nice bath area and chairs.

Stayed in April 2025

Parking space needs to be wider. My wife couldn't get into the car because of the parking space, being narrow.

Very good customer service. It was our wedding anniversary and the hotel gave us a wedding anniversary card. Details are so important to us.

Stayed in April 2025

Beautiful location on the canal, with a nice walk into Skipton or 5 min walk to a nice pub

Stayed in April 2025

Room 111 smelt of rotton eggs in the bathroom. There was a pipe coming from the sink into the ground and there was tissue stuffed around the pipe surrounding it. There were splash marks on the walls. A cup/plastic glass n the bathroom had toothpaste in the bottom of it. The extractor in the bathroom was very noisy. Mould around the bathroom.

Good selection of tea and biscuits in the room. Very spacious. Staff were very friendly. Good parking.

Stayed in April 2025

Nothing I did not like about the hotel.

Lovely comfortable room with everything you needed. Very nice dining room overlooking the Canal. Food good. The grandchildren especially enjoyed the swimming pool. Pleasant ambience in the hotel all round with helpful polite and friendly staff. James the manager was very charming and welcoming.

Stayed in April 2025