Wasn't told until after booking the spa facilities were closed and the sky bar isn't a thing anymore (Wasn't informed until we got there) so was a little disappointed as booked this for my partners birthday

Great location, staff were really friendly at reception, happy with the room and balcony, the bed was very comfy and room was very clean

Stayed in May 2025

In need of a refurb. rooms are very outdated.

breakfast

Stayed in April 2025

No real complaints. Bottled water in the room would be good.

Great location. Excellent facilities

Stayed in May 2025

Our balcony door didn’t close tight so we could hear people leaving the clubs at 3am

Really good location and convenient. Apart from our balcony room door not closing properly, would come back again

Stayed in May 2025

The spa and pool were not open

Location

Stayed in May 2025

Convenient to where the show was.

Stayed in May 2025

Room wasn’t ready, very full of young families

Location, facilities

Stayed in May 2025

We received an email from Hilton advising us that there would be an extra £50 charge in case of damage to the room. When we arrived we were informed that they were adding £350 to our credit card the charge was £50 per day, the parking fee (£92) would be taken from the extra charge of £350 when we left also £50 for the dog. Breakfast cost an extra £98 per week, we decided to go elsewhere. The Sky Bar was permanently closed and the swimming pool did not open until mid May, therefore there was no advantage to our supposedly luxurious stay at the Bournemouth Hilton.

The staff were friendly and the rooms were exceptionally clean. We took our dog and were charged £50 for her which is acceptable, they provided her with a bed, blanket, bowl and poo bags. The only place the dog wasn’t allowed was the restaurant which is totally reasonable.

Stayed in May 2025

Second time staying here, nice size room, good location, decent breakfast.

Stayed in April 2025

Pool was small and not the cleanest

Excellent location, close to everything, nice views from high up

Stayed in April 2025

The room was hot one night, but once reported, it was fixed immediately. In my personal opinion, the pool was too cold, and I couldn't get in. But after reporting, the others in my party said it was a bit warmer.

The rooms were a good size, and the location was great.

Stayed in April 2025

I would have liked the ability to have checked in early (for a fee) as I had travelled from the Middle East and had to wait for a very long time.

The location was excellent, very close to the town centre and all facilities.

Stayed in April 2025

We believed the total cost paid included breakfast but the hotel reception said it did not and we had to pay each day for it. There were two Rottweiler type large dogs on our floor and we complained to reception but they said “only well behaved dogs “were accepted!!! How does the hotel know this? It was impractical to go from our rooms to the sauna/indoor pool dressed in the dressing gowns as it involved various lifts and floors.

Rooms spacious and breakfast good

Stayed in April 2025

Unfortunately our air con wasn’t working so was really hot but luckily they sent someone to fix it for us so was an easy fix! The pool and sauna area was closed which was a shame as I was looking forward to using them.

Was ideal location, couldn’t have been better we were seeing Sean Paul at the bic and was couple minutes walk so was great! Rooms themselves are nice too clean, modern. Gym was nice, busy. We had a high floor as we required which was nice.

Stayed in April 2025

Same choice of menu offered each evening.

Location. Helpful staff. Cleanliness.

Stayed in April 2025

Had a bit of trouble with the thermostat.

Great location within easy distance to the beach and centre. Lovely spa facilities. Great breakfasts.

Stayed in April 2025

breakfast options are limited

Stayed in April 2025

Quality of the room was not great although it was clean, felt like a traveloge

Location

Stayed in April 2025

Great location and perfect stop when attending shows at the BIC. Clean with lovely facilities and walking distance to the beach.

Stayed in March 2025

Shower pressure was very low/slow

Perfect location for the BIC. Good value for money. Comfortable bed

Stayed in April 2025

We got stuck in the lift which was a horrible experience but the staff went above and beyond to help

The breakfast was lovely and staff were friendly and helpful.

Stayed in March 2025

Fabulous location for BIC and beach etc. price wise you get what you pay for in Bournemouth. Car park adjacent just up/down few steps. Room spacious as is bathroom unlike some local places. Great for 1 or 2 nights if not longer. All clean but as you'd expect this is a popular hotel and so things may show that. Bed comfortable but if having a double it is 2 singles joined. We will stay again. Already booked and plan to try facilities next time.

Stayed in March 2025

Staff being very helpful

Stayed in March 2025

Had a lovely stay here. Room was great. The hotel receptionist Olivia was so helpful and friendly, what an asset to the hotel. Would stay again.

Stayed in March 2025