Car park is the other side of a busy dual carriageway- bad news for everyone, especially the disabled. You have to stock your own minbar from reception, paying for what you choose. The point of in-room facilities is their convenience. And, again, it creates unnecessary problems for disabled people. The breakfast charge was the same whether you had a continental breakfast or a full cooked breakfast plus pastries and toast. £30 for two people to have coffee and croissants is a rip-off.

Excellent weekend rate. Clean, pleasant rooms and a full range of services available despite our stay being on a sleepy Sunday when business was slow. Prompt room service and a reasonably tasty meal. Good location. We had a disabled-friendly room which was well-suited to its purpose (although two seats instead of one and a table big enough to accommodate two meals would have been appreciated).

Stayed in May 2025

Staff serving breakfast was very rude, I was made to feel I had inconvenienced her by attending the dinning hall for breakfast. Though the excellent chef made up for it!

Nice big airy rooms and social areas. The gym was functional and clean - perhaps a bit small but fine when 3 people using it.

Stayed in May 2025

Nothing, everything was spot on

Everything from the hospitality to the breakfast. The rooms and the staff. Seriously, no fault to say.

Stayed in April 2025

It is a shame that there is no pool or spa facilities as this is an expensive and modern hotel.

The hotel was clean, a great lobby for a drink and small outside area. It is situated in a convenient location close to the canal and town. There were bars, shops and restaurants nearby alongside running and walking routes. There is a large ASDA opposite for snacks and supplies.

Stayed in May 2025

Dirty cups and plates left in corridor upstairs near our room, together with an open bag of what looked like a kebab and chips. Told receptionist and took a pic but it still remained there hours later

Modern and for the purpose of the visit all good

Stayed in March 2025

The pillows were far too soft and therefore could not sleep.

Very clean and highly updated.

Stayed in May 2025

If the room is set up for 2 people why can't there be 2 chairs? Especially important in the accessibility room. Drain in the accessibility shower was useless - it wasn't at the lowest point, so the room flooded!

Excellent location.

Stayed in April 2025

We weren't able to get a table for dinner, even though we had been advised that we didnt need to book. This was a little dissapointing.

Breakfast was fantastic, lovely friendly staff, great rooms, very clean, car park easy to find. We had a great stay overall.

Stayed in May 2025

The women at reception when we checked in at 4:30pm wasn’t very friendly! She didn’t smile!

It was a lovely place to stay for me and my partner, we didn’t have a complaints with the property.

Stayed in May 2025

Dreadful scrambled egg!

Very good choice, generally very good, although it got very congested around the tea/coffee machine. Lots more small children than I expected.

Stayed in May 2025

Wooden cot for a 1 year old wasn't ideal. She kept banging her head and legs on it all night which kept waking her up

Stayed in April 2025

I wish we could use things like netflix or disney plus on the tv as the screen share feature does not work.

The rooms are very nice and clean and I like the general vibe of the hotel. Im afraid i cant answer on the breakfast as I didn’t have one.

Stayed in April 2025

The toilet seats are very narrow/thin and uncomfortable (not much to sit on).

Friendly staff, good breakfast, clean and comfy room. AC worked well on a warm and muggy night.

Stayed in May 2025

N/A

Lovely hotel - great facilities and clean and comfortable. Staff were friendly and only 5 minutes from shops/ restaurants.

Stayed in April 2025

Pillows we're not to my liking 2 soft spoilt my sleep but overall great stay beautiful rooms decor modern &spacious fridge in room was a bonus

Beautiful Entrance lobby area with free coffee machine

Stayed in April 2025

breakfast was a little limited and very fatty (bacon), chefs were always distracted chatting so didn't feel comfy asking for fresh eggs.

comfortable, clean, nice bar and resturant

Stayed in March 2025

The chef doing breakfast was stroppy when I asked if the waffle machine could be cleaned as the mix was sticking to the plates

Comfortable and clean

Stayed in April 2025

The receptionist let people jump in the line before me.

Cleanliness, breakfast, waffle

Stayed in April 2025

Breakfast and. £9. A day for parking.

Location

Stayed in April 2025

Having to pay for parking that wasn’t on site

Stayed in April 2025

Really nice hotel, centrally located. Stayed for one night before a visit to Alton Towers. Ideal location for that purpose.

Stayed in April 2025

The property was lovely. I found one staff member on reception a little rude and stand off ish, particularly when I requested that she call a local taxi for me. The rest of the staff were very friendly and helpful, particularly the staff waiting on at breakfast time. I have stayed in many hotels and have never made a complaint about a staff member, and so I find myself in a position which is most uncomfortable, but feel it needs to be shared.

Good location. Lovely hotel and facilities.

Stayed in April 2025

The only thing wrong with our stay was the area and there isn't much Hilton can do about that. The immediate area was a redevelopment so was clean and modern but there was nothing there for a tourist like restaurants/bars/shops. Outside of that the town was rough and unwelcoming. But we were only staying 2 nights to go to Alton Towers so it was excellent for that purpose, so we ate in hotel restaurant the first night and brought a takeaway in the second night.

Exceelent hotel as always with the Garden Inn brand. CLean rooms, really good size also especially for the one with 3 sharing. Bathrooms are great, beds comfortable, helpful staff and always a good breakfast. We did eat in one night also and that was good. Excellent value for money.

Stayed in April 2025

Had to pay for car park.

Room was comfortable, spacious and the breakfast was nice. Staff were also friendly and polite.

Stayed in April 2025