Carpet in lounge stained, heating in main living room not hot enough for time of year

Location

Stayed in November 2024

Could do with more clothes storage space.

Fantastic location close to the shore and old town. Side sea view. The foot operated lamp switches were good.

Stayed in November 2024

When using booking.com we have always found tea, coffee, and toiletries available. There was 1/2 a toilet roll and 1 sachet of coffee. Normally I pack just in case but this time I didn't. Typical. The property was really cold when we got there so would be nice if that was on especially in the colder months. The bed was huge but a big dip from one single bed to the other.

Apartment was nice. Clean. Comfortable enough for a couple of nights. Had all we needed to cook meals. Very close to whitby town. We had free parking on the car park 300yrds away but only because.it was out of season.

Stayed in November 2024

We found that the sink and shower were very blocked in the bathroom, the staff were unresponsive when contacted no response received. We ended up clearing the problem ourselves. The bed could do with replacing as one side was uncomfortable to sleep on. There was half frozen food left on top of the bin in the kitchen going off. We weren't very happy about having to pay £250 deposit with a £10 admin fee attached. When you leave they take up to 14 days to return deposit minus the £10. This was a first for us.

The location was great, very close to most things, the apartment was ok and had a good kitchen area etc. it had everything you needed for a short stay. There was a free parking permit for street parking close to the apartment which was very handy.

Stayed in September 2024

No parking

Fully equipped kitchen

Stayed in August 2024

we thought there would be a washing machine as advertised but when we arrived there wasn't one, only a dishwasher. There were no laundry facilities anywhere close to the accommodation They expected us to use the same towels for the duration of our stay. We found this quite unsanitary. We complained but nothing was done. When they finally decided to give us fresh towels on our last day, they were going to charge us a delivery fee. We said forget it and made do.

the location was perfect. Walking distance to everywhere we wanted to see and do

Stayed in May 2024

When we arrived there was a key in the key safe for the Abbey Nest apartment but there was no sign on the door of the apartment in the building to indicate which door was Abbey nest. So we checked all the doors in the apartment building to find the one that the key opened. After booking the apartment we found that there was an additional £25 change for an insurance policy in case of any damage. You had to pay for parking at a charge of £9 per day. The settee wasn't very comfy. There was a smell in the boiler cupboard.

Big comfy bed the shower was nice and hot and powerful. Kitchen well equipped.

Stayed in April 2024

Had to pay for parking, other hotels let you know of free parking around the area. Toilet was broken when we arrived. Considering you ask people to be out by 10am to get the room cleaned and sorted, I was surprised that something like this wasn’t even fixed.

Small and cosy.

Stayed in March 2024

Large damage deposit (or smaller non-returnable fee). To be fair, this is mentioned on website (we missed it!) but even so it seemed excessive and unusual

Great location

Stayed in November 2023

We thought the property was cold and would benefit from gas central heating with radiators the electric ones aren’t very good

Hi we loved the property it was in a great location and very clean the bed was so comfortable

Stayed in November 2023

... but I will never book through Host and Stay again. What's a Manhattan-rehistered company doing managing East England holiday let's? Making money, is what. Booking directly with H&S would have been £20 cheaper but was to be paid in full months before with no cancellation possible - so I booked through Booking.com. But then I still had to lend H&S a refundable £250 as damage waiver... and it cost me a £10 admin fee (charged by superhog) to lend them £250 until 3 weeks after we got home, so they could make absolutely sure we hadn't broken anything. Alternatively I could have bought insurance for £25 instead of lending them money. The sneaky charges were bad enough but in all dealings with H&S I was made to feel a criminal, guilty until proved innocent. I resent that, and the worry about maybe having to keep arguing with the agent made the whole stay much less relaxing and enjoyable.

Fab little 'nest' at the top of the hill with a glimpse of the sea from the bay window, even through all the scaffolding. Nice touches like the provision of the little things you may have forgotten to pack: tea, coffee, washing up liquid, beautiful shower gel...

Stayed in October 2023

Unfortunately, the apartment hadn't been cleaned properly upon our arrival. We found that the hoover hadn't been connected properly, so hadn't picked up anything (food, hair, and dust, particularly in the kitchen and bathroom). We sent pictures to Host and Stay of this and were offered a re-clean, but we opted to do it ourselves. We found that there was scaffolding erected on the left hand side of our window (living room) and then later on in the week, further scaffolding was built on the other side and over the top of our window, meaning our view was restricted. We contacted Host and Stay through the Booking.com app to find out if building work had been planned. They said they were unaware of any further works for the week but would find out further information. We didn't hear back from them after this. Luckily, there was no further works that week.

The bed was really comfortable. The location of the apartment in terms of being close to the town was perfect. The apartment looks modern, and we had pretty much everything we needed.

Stayed in September 2023

Good facilities

Stayed in August 2023

The apartment could have been better cleaned - the floors needed sweeping and the kitchen sink was dirty. The shelf and mirror in the bathroom were also not very clean. A bar of soap in the bathroom would have been useful.

Well furnished and finished to a high standard and very good location. Good value for money. The facilities were good.

Stayed in August 2023

Took over an hour to get in to the property as mix up with verification. Trying to speak to company and sort it all out was much harder than it needed to be. Floor was sticky on arrival and under the table was dirty. Also 'sea view' is taking the biscuit when you have to push yourself against the window to see it.

Good location. Right on the beach.

Stayed in July 2023

TV wasn't connected to any sort of Ariel or TV service at all so couldn't watch any TV, Although it was a smart TV so we tried to log into one of our own streaming services but the internet would not work, on investigation and eventually finding the router it was unplugged. Electrics may need testing as the electric shower worked but kept tripping the fuse quite a few times per shower. Both these issue's were quite frustrating.

Property was clean and had everything we needed including tea coffee and sugar which we were very impressed with👍

Stayed in June 2023

No parking outside the apartment and the room wasn't cleaned properly.

Was close to the pubs and the sea front.

Stayed in May 2023

it was clean well equipped and near to both beach and shops

it’s a lovely well equipped apartment. it has everything you could possibly need for a short stay.

Stayed in April 2023

The bed was worn out on one side, which made a rig in the middle of the bed, so me and my husband had to sleep at opposite sides of the bed

It had everything you needed for you stay

Stayed in March 2025

Unable to find appartment once inside the building as no mention of Abbey Nest on door and no information to me saying it was appartment 6

Appartment was OK very small bathroom

Stayed in August 2024

The place was extremely dirty, hadn’t been cleaned properly. Floor was dirty, carpet stained dust in most places, toaster had old crumbs on it. Behind the door looked like an animal dropping.. behind the bedroom door there was layers of dust, cobwebs in most corners.

Good location.

Stayed in July 2024

Dirt swept under the bed, Strong smell of fish in apartment, sink dirty, stains on rug in living room, crockery not washed properly, strong smell of cat pee on corridor. Would not recommend staying here.

Good Location,

Stayed in July 2024

I feel that the mattress is now due to be replaced, but it was still a comfortable night’s sleep.

Great location, lovely flat and communication from Host & Stay was excellent.

Stayed in July 2024

The bed was far too big for the room, very small space to get in and out of the ensuite and very poor on clothes storage due to amount of space the bed took up!

No breakfast, location good for walks and town.

Stayed in June 2024