A fire in the reception would have been welcoming. We were in an attic bedroom. Had to bend down to see the view and couldn't open the windows.

Beautiful old building. Exceptional breakfast.

Stayed in October 2022

Beautiful accommodation and friendly hosts

Stayed in September 2022

Flies!

Nice traditional pub feel

Stayed in September 2022

no lift to the top floor with luggage

We loved the historical location. the rooms were well appointed and the staff was very friendly and knowledgeable.

Stayed in October 2022

lovely big bedroom but supplied with normal double bed, at least make it a king size. unfortunately no availability for evening meals which was a disappointment.

location, gardens, setting. lovely old house refurbished to make a great hotel atmosphere

Stayed in September 2022

Best location ever. Centro of islay. 15-30 mins drive to all places.

Stayed in September 2022

the advertised restaurant walls not operating. no elevator. our room on the top floor was a former servant’s room

beuautiful manor house on lovely grounds. charming bar and Robert the knowledgeable bartender, great breakfast.

Stayed in September 2022

The land surrounding the property is stunning! Great for a run, playing yard games or take a nice walk to nearby restaurants. Breakfast was great too and the social areas (bar, foyer with fire place, Africa room) are amazing to relax and have Happy Hour. And it’s as central as you can get on the Island (easy to get everywhere).

Stayed in September 2022

Overall service and staff

Both good.

Stayed in August 2022

Very expensive for what they offer. Poor/lack of service, we tried to contact them for a week before arriving, only to be informed on arrival that the hotel restaurant was closed “because the chef was stung by a wasp”. Restaurants in Islay get fully booked up in advance so it was very difficult to find alternatives. Also when we arrived the room hadn’t had any tea/coffee refreshed and we only had our room refreshed/bed made etc if we asked for it. The hotel runs on minimal staff although those that are there are friendly. It appears they don’t care much anymore as the hotel is for sale.

lovely looking and historical property, nicely decorated, quiet. Good breakfast (although quality of coffee could be a lot better).

Stayed in August 2022

What’s not to love?

The setting is stunning, particularly as you come up the drive and see this lovely, stately house and all the greenery around it. There were so many rabbits munching happily in the yard, the weather was misty, the sounds were peaceful, and I felt like I’d gone back in time into a favorite novel. The Head of House was kind and accommodating, the meals were TRULY EXCELLENT; we couldn’t have asked for anything more. Please consider Islay for your next stay on the island.

Stayed in July 2022

no dinner service, no gym, no late check-out despite late arrival, no airport shuttle, myriad of small things not quite right, breakfast food warm rather than hot

great building and location, knowledgeable barman

Stayed in April 2022

lack of dinner service with no Notification ahead of time

large room shower good

Stayed in June 2022

It has only recently opened so it did breakfast but didn’t have a bar or do dinner. The room was really hot and there was a night light on bu the door that was too bright

I liked the grounds and the view of the beach

Stayed in May 2025

Beautiful property exterior wise. Terribly run , interior needs a complete overhaul

Stayed in August 2022

No elevators.

The hotel and surrounding property were beautiful! I was so impressed with cleanliness of hotel.

Stayed in September 2022

nothing

I love Islay House and try to stay there on each trip to Scotland

Stayed in September 2022

no atmosphere it is a up market B&B no one about during the day could not get a coffee or lunch during the stay

impressive looking nice garden good breakfast

Stayed in September 2022

The accommodation is tired and a bit run down. Our room had some serious damp and the whole place has seen better days. For the amount we paid it was very poor compared to the rest of our accommodation.

The location is fantastic and the property looks amazing, until you get up close. The whole place looks tired and a bit unloved.

Stayed in August 2022

No evening meal. Rattling windows.

Lovely breakfast. Comfy beds.

Stayed in August 2022

seems very under staffed, no maintenance person and it shows!!! Had a tasting menu which was so incredibly awful and just regurgitated breakfast. I honestly can’t even describe how horrible the food was. Also, the manager/chef never showed his face probably for good reason. we stayed 4 nights 2 of which nobody made our room up. the staff we saw were very friendly but the whole thing seems terribly mismanaged. I feel bad for the staff that are trying with limited resources. Hope this hotel sells to someone who cares about the house and it’s reputation. Please save your money and don’t stay here

big rooms

Stayed in August 2022

Exceptionally bad reception. In 22 years of traveling never had such a bad reception. When we arrived at the house at the requires booking in time there was literally no one there to receive us. we waited 55 minutes before someone arrived and received us. We were left with impressions of chaos and lack of organizing. Such a pity. It is a beautiful place with a fantastic location. Very comfortable room and bed. Shower drain were blocked partially and had semi flood in the bathroom.

The location and beautiful gardens and old house.

Stayed in August 2022

The check in/out process was odd. There is no reception area and we didn’t see anyone for the first few minutes after arrival. When we were greeted, it was almost a surprise that we had a reservation to him. There are only a few rooms available at this time due to renovation that is ongoing so I would have expected to be greeted as a known guest. The checkout process was equally strange. I was told to make sure everything was paid in advance and leave the key on a table outside the office.

It’s a beautiful property and hotel. The rooms are spacious and clean. Dinner was excellent although it’s a set menu. the bar is intimate and well stocked.

Stayed in July 2022

The "tasting menu" dinner was a disgrace. There three courses of poorly cooked food. When presented with "bbq chicken" as a main, it was a chicken breast with some barbecue sauce and some bacon smeared over it. Dessert was a scoop of vanilla ice cream with a chocolate brownie. Breakfast did not have the usual choice of pastries or any cold meats etc. I cannot recommend this hotel which is charging 5 star prices and giving 2 star service. Bath robes were only supplied on request. The web site states that all rooms have a view. I have attached a photo of the view from my bedroom. Finally, our room was like a sauna w it both radiators full on. There was no regulator so they had to turn them off from downstairs. Sadly, this meant that we had no hot water the next morning. As we were packing we noticed the radiators had been turned on again and the hot water returned. No dinner is served on Sunday but they do not tell you this until you arrive. Overall, I cannot see this hotel lasting very much longer if it maintains these low standards.

The building is lovely.

Stayed in July 2022