The standard double room we got looked nothing like the pictures. It was tiny, dated and you couldn't comfortably stay in there as one person let alone two. You could barely walk through the room with the small gap between the bed and cupboard. The breakfast was very busy on Sunday morning and lots of things were running out. The guy topping up the breakfast was very rude and kept saying "no more scrambled eggs" at 10am when breakfast didn't finish until 10.30. I would stay again but I would be wanting to move rooms to one like I thought I'd booked.

Amazing spa facilities, grounds and breakfast.

Stayed in May 2025

The TV was quite small in the room and I found hairs in the shower, bathroom floor and a scrunchie hairband on the chair in our room which to me isn’t a high level of standard for cleanliness. Wish the pool/ steam room/sauna had a nice relaxing lounge area. The majority of the pool was blocked off for a swim/ dance workout lesson and then again for a kids swimming lesson so we couldn’t really use the pool.

Stunning resort, lovely hospitality, spa was open until 10pm so we could have a lovely evening swim, use the steam room and sauna to unwind before bed. Receptionist also kindly informed us that we are welcome to use the facilities after checking out. Deluxe queen room was a great size. The massage we had was exceptional thanks to Ellie and her colleague. Me and partner felt really welcomed and relaxed. They tailored to our areas such as the shoulders and back which we wanted more attention on, it was the best massage we’ve ever had!

Stayed in May 2025

It was great value for the money but the reception staff and leisure staff need to be more connected for hotel guests. Also the hotel guests weren’t allowed access to the members cafe which seemed odd. The hotel guests felt less important to the health club visitors which might be the case but perhaps just make sure everyone is better informed.

The facilities and the restaurant were our hi lights and perfect for our family dynamic of a family of 4 with a 11 and 15yr old. The location was excellent we would go for a run a long the river in the morning and walked into Kingston (45 mins) with the family. We made use of the tennis courts, gym and pool and all included.

Stayed in April 2025

Nothing

Location, parking, access, surroundings, facilities

Stayed in May 2025

The rooms were very basic and the tv was very small, the tvs in travel lodge and Premier inns are bigger. Storage room is not great, 2 small flat drawers. I understand the resort and all it's facilties is what you pay for but the rooms were not great value for the money, which is a shame as everything else is fantastic!

The resort is lovely, bustling, great atmosphere and vibe. Near the river and 10 mins to high street!

Stayed in May 2025

Location was good, 30 minute walk into Kingston town centre, and by the river. Clean and comfortable.

Stayed in May 2025

Minute bathroom, small double bed, and lounge that smells of cooking

Location and goof staff

Stayed in May 2025

I've stayed here before. The place looks a bit tired and could do with a full upgrade although some areas have been upgraded. In the bedroom and bathroom you could see peeling paint on the sills.

As a guest you can use certain spa facilities. I used the swimming pool, sauna and steam room. The room was very big and the main window overlooked a lawn at the front of the hotel. They employ a lot of ground staff who keep the lawns and recreation area in good condition. The lounge and dining areas are very big and there's plenty of room to relax. I paid for a breakfast which was £12.50. Great value for money. It's a buffet breakfast and the choice is immense.

Stayed in May 2025

Bit of a scramble for car parking

Good good. Extremely comfortable bed. Great location

Stayed in May 2025

Small room

Breakfast

Stayed in April 2025

The sauna/steam rooms were a short walk outside of the main building. And on a drizzly day not ideal. But clean and well maintained

Lovely hotel. The room was a little cold, but the reception staff was absolutely amazing and change our room and gave us a upgrade and extra heating

Stayed in April 2025

The room was ok but floor/carpet looked aged. Upon check in, Will/Liam was rude compared to how polite and friendly he was to the other guests checking in before us. He had some attitude and seemed to lack basic customer service skills.

The space and huge grounds were amazing. The breakfast wasn’t anything special and could have been far better. Loved the massages we had provided by Susanne and Mihai, they were truly specialists and made the most difference to our stay. Thank you both!

Stayed in April 2025

Very small room, bed and bathroom. The shower cubicle was a squeeze for my four year old granddaughter. We had booked two rooms with an extra bed and told on arrival that they had missed the kids bed and asked if the child would sleep in a tiny double bed. She is four years old so that is definitely not an option. So two hours later and a few drinks vouchers a room with a suitable Z bed was found.

In a great area that is in easy reach of getting into central London but had a rural feeling.

Stayed in April 2025

Ascot house Door security not working .decor in room everything was black ,furniture, wardrobes and surfaces as lighting was very poor it made identifying everything difficult .could easily leave stuff behind

Location and parking , hotel facilities , and superb breakfast.

Stayed in April 2025

Easy parking, great location, comfortable beds, good food, and some staff really really helpful

Stayed in April 2025

Conference room had no windows and poor temperature control

Comfortable beds, quiet room and part of hotel. Bar staff friendly, lunch provision was good

Stayed in April 2025

Need a much better and modern TV set (smart TVs in the rooms)

Nice fitness area, pool, squash, etc/ Love the landscaping and yummy breakfast. Front desk people are nice, but they need better customer service skills. Breakfast was nice and yummy.

Stayed in April 2025

The bed was a little firm for us

Is a beautiful hotel in beautiful grounds and great location

Stayed in April 2025

The fact that there were so many annexes and when booking you don’t know where you’d be staying.

The location, the town and the facilities

Stayed in April 2025

Stayed in room 342 deluxe family room and it was great! Clean and comfortable room. Swimming pool and gym were good and the restaurant was ok.

Stayed in April 2025

Room was very warm.

Stayed in April 2025

Room was quite far from reception

Great location. Lovely room. Excellent breakfast. Beautiful gardens by the river. Plenty of free parking. Friendly, professional staff.

Stayed in April 2025

Friendly, brilliant staff

Stayed in April 2025

Lovely location by the river. Easy access into Teddington. Great breakfasts and staff always friendly.

Stayed in April 2025