Reviews of Best Western London Heathrow Ariel Hotel 4 stars
118 Bath Road, Hillingdon, UB3 5AJ, United Kingdom
#34 of 40 hotels in Hillingdon
Guests' ChoiceReview score
Based on 3414 hotel reviews
7.2Score breakdown
-
Cleanliness
7.7
-
Comfort
7.7
-
Location
8.4
-
Facilities
7.3
-
Staff
8.4
-
Value for money
7.7
-
Free WiFi
7.9
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 17 May 2025
Ivor
New Zealand23 reviews7.0“A pleasant stay for a pleasant price.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
very good breakfast.
Stayed in April 2025
-
Reviewed: 16 May 2025
Jennifer
United States1 review8.0“I enjoyed my stay”- • Leisure trip
- • Solo traveller
- • Executive Double Room
- • Stayed 3 nights
- • Submitted via mobile
Not have multiple places to charge phone and electronics due to different outlets in voltage
There breakfast was good
Stayed in May 2025
-
Reviewed: 15 May 2025
Mohamad
Malaysia31 reviews3 helpful votes8.0“Great stay!”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The room was really clean and spacious for us both! Staff really helpful and great!
Stayed in April 2025
-
Reviewed: 15 May 2025
Amy
United Kingdom25 reviews2 helpful votes8.0“Overall a great experience and would stay again.”- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
The only quarm I had was the heating/cooling system in room was set to a “predetermined and unadjustable” setting based on the season which as I was staying in May meant it was on air conditioning. The room was freezing!
Great location. Friendly staff. Reasonably priced restaurant and free breakfast included was a plus.
Stayed in May 2025
-
Reviewed: 14 May 2025
Karen
United Kingdom1 review8.0Very good- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
USB sockets in the rooms
Meet and greet at reception was very good Continental breakfast to takeaway very good
Stayed in May 2025
-
Reviewed: 12 May 2025
Jane
United Kingdom4 reviews2 helpful votes8.0“Very pleasant stay and would book again”- • People with friends
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
Parking is expensive
Lovely reception area, clean and tidy, modern dining and great bar service.
Stayed in February 2025
-
Reviewed: 12 May 2025
Ramesh
Belgium4 reviews7.0“Decent hotel & breakfast and close enough to airport with public transport.”- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
Room was a bit smaller than I expected.
It was easy to get to and from Best Western by public bus. Breakfast selection was adequate.
Stayed in May 2025
-
Reviewed: 12 May 2025
Kwok
Hong Kong5 reviews8.0“It was a pleasure for staying in this hotel. Staff are helpful.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Nil
Location and facilities
Stayed in April 2025
-
Reviewed: 12 May 2025
Gabrielle
United Kingdom8 reviews6.0“Mixed”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
The receptionist didn't make it clear that the airport shuttle needed to be booked when we checked in, so we ended up feeling stressed and having to take a taxi to the airport in the morning. The bathtub was chipped, peeling. There was a strong smell of marijuana when we exited the elevator on our floor.
Room was clean and comfortable. Waitress was kind and efficient. Meal was excellent.
Stayed in April 2025
-
Reviewed: 10 May 2025
Mike
Canada2 reviews7.0“Was conveniently located close to the airport with the nice breakfast being an added bonus. The property was tired but p”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The property is tired and in need of upgrading.
The breakfast was great.
Stayed in May 2025
-
Reviewed: 10 May 2025
Carole
United Kingdom5 reviews1 helpful vote7.0“Night before flight”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Needs work doing to it decoration etc
View of the runway
Stayed in May 2025
-
Reviewed: 9 May 2025
Sandra
Thailand1 review7.0“Good hotel to stay overnight if flying…beds & food were excellent and staff friendly & helpful”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
I couldn’t turn shower off!! Took 10 minutes for someone to answer phone so I could get it sorted! And the heated towel rail in bathroom didn’t work as the door had smashed the control unit on it! And £2 for small bottle of water is far too expensive…I think £1 would have been more than sufficient!
The bed was very warm & cosy…I slept really well…the breakfast was excellent with a great choice of food on offer…staff very friendly
Stayed in May 2025
-
Reviewed: 8 May 2025
Ruth
Germany13 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 5 nights
- • Submitted via mobile
Looks like the walls of the room are very thin, noise outside could be heard clearly in the room. Was woken up by the noises outside a few times.
Was quite surprise that single room comes with a bath tub. I enjoy soaking in warm hot water every evenings.
Stayed in May 2025
-
Reviewed: 7 May 2025
Sian
United States7 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
The music in the bar / dining area was loud and not very relaxing. There weren't many people but it was hard to hear and have a conversation because the music was so distracting. The hotel room was clean but the decor felt it could use a refresh. I found a few moths on the carpet.
The staff were friendly, helpful and courteous. The curry we had for dinner was exceptional. I had eaten in the hotel restaurant before and would highly recommend ordering something from the special curry menu. Room was clean and quiet.
Stayed in May 2025
-
Reviewed: 7 May 2025
Betsan
United Kingdom11 reviews8.0“A little dated, but clean, comfortable and good value.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing.
Clean, comfortable and convenient for an early flight
Stayed in May 2025
-
Reviewed: 6 May 2025
Susan
New Zealand15 reviews1 helpful vote8.0“Staff were helpful and friendly. Good location”- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
View from room
Close to airport
Stayed in May 2025
-
Reviewed: 5 May 2025
Dennis
Australia3 reviews8.0“Good will use again next time I'm in UK”- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
Check in had trouble booking a taxi for next morning Driver appeared to have not been informed of .destination or number of passengers
Very good breakfast value for money staff excellent
Stayed in May 2025
-
Reviewed: 4 May 2025
Kerrel
Australia38 reviews2 helpful votes8.0“Good value at Heathrow”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Our room was one of the rooms that hadn't been renovated. It was comfortable but tired.
The foyer area was newly renovated. Staff were very polite and helpful. We had a lovely evening meal in the restaurant and breakfast was good. It was close to our terminal so a reasonable uber fare.
Stayed in April 2025
-
Reviewed: 4 May 2025
Sarah
United States4 reviews8.0“An overnight at the airport to catch an early flight the next day that was quite pleasant”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
The hotel is dated which is not a problem for us, but others might notice. Though it was clean. We did also pick the hotel because it had air conditioning, but when we arrived that was controlled by the hotel and we could not turn it on in our room. So maybe the description about the hotel could make that clear? I try to book online on hotel websites, but Booking.com offered a free breakfast and the hotel website did not. When we arrived the hotel actually had a free breakfast for everyone anyway. But Booking.com gets my reservation! That's never a bad thing.
We picked the location based on walking to/from Avis car rental. The price was a great value and our room was clean. It was fun to stay in a round hotel. We were on the side of the building that faced away from the airport so it was very quite. Breakfast was very good. Lots of choices for everyone. Not just a full English. I would stay again.
Stayed in April 2025
-
Reviewed: 4 May 2025
John
United Kingdom1 review7.0Good- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Good
Stayed in April 2025
-
Reviewed: 4 May 2025
Leslie
United Kingdom2 reviews8.0Very good- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
rooms are small
it was adequate for my needs
Stayed in April 2025
-
Reviewed: 4 May 2025
Robert
Australia39 reviews2 helpful votes7.0“Just a short hop to the airport”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The room was very small also the bed was extremely small more like a king single
Ease of use
Stayed in May 2025
-
Reviewed: 3 May 2025
Jill
United Kingdom29 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Good location for the airport.
Stayed in April 2025
-
Reviewed: 3 May 2025
Stuart
United Kingdom22 reviews2 helpful votes8.0“Great one nighter”- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
Room too warm aircon kept switching off ?? Big noisy planes taking off outside 🤣😂🤣
fine for one night catching a flight and convenience for airport
Stayed in April 2025
Guests also reviewed these properties:
-
Holiday Inn & Suites Salt Lake City - Airport West by IHGSalt Lake City, USA
-
RøldalsterrassenRøldal, Norway
-
Hotel Residence La Luna Nel PortoStresa, Italy
-
Jiang Xiang He HotelGuilin, China
-
Washington BridgeWashington, USA
-
Usad'ba Gorki VillageKondrovo, Russia
-
Bay View HotelChenggong, Taiwan
-
Quality Inn Sept-IlesSept-Îles, Canada
