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  5. Reviews of Marlborough Hotel

Reviews of Marlborough Hotel 3 stars

22 Stracey Road, , Norwich, NR1 1EZ, United Kingdom

#29 of 47 B&Bs and Inns in Norwich

Guests' Choice

Review score

Based on 1519 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.7

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 18 May 2025

    8.0
    The old man ruined an otherwise excellent stay.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A man who lived in the attached bed sit at the back was extremely rude. He had his feet up on the living room table and his possessions spread across the sofas. When I asked him to remove them he swore at me in an aggressive manner. He said he knew the owner and was charge.

    I liked the staff and the style of the room and its location.

    Stayed in May 2025

  • Reviewed: 18 May 2025

    7.0
    The hotel does the job as it says on the tin!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lighting could be better.

    Good location, good average hotel. Breakfast had a good selection and staff provided a good service.

    Stayed in May 2025

  • Reviewed: 15 May 2025

    8.0
    Hotel without the hotel feel
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The internet connection was so slow it was not useable, not even for a simple email check. Devices (including the provided TV) connect to it but the signal was so slow nothing ever got loaded. It got even more non-existent during evening peak times when most guests had returned from their walks and tried to use it all at the same time. So prepare to back up your photos in some other ways, not via wi-fi. But that's not an issue if you come prepared for it.

    The hotel is 2 minutes walk off the train station, and, if you walk off the main road, there are some beautiful views nearby (a country park and lovely cottages) and it felt tranquil considering it is next to the station. The place was very quiet, the other guests were not noticeable at all. There was a wonderfully large window with a rooftop view and we watched the storm and listened to birds in the garden! My child appreciated the space/galaxy themed bathroom which we were lucky to get by accident. Everything was sparkly clean but also cosy at the same time and furnished with real furniture (not ikea props). The room felt like a spacious apartment. The staff were welcoming and even helped me out with lending me a phone charger I had forgotten. We could come and go as we pleased and felt private and safe.

    Stayed in April 2025

  • Reviewed: 13 May 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff and cleanness

    Stayed in May 2025

  • Reviewed: 11 May 2025

    8.0
    Good value
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Stayed in May 2025

  • Reviewed: 11 May 2025

    8.0
    The property was lovely and it was great value for money. I will definitely use this property again.
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The only negative I have was that the pillows were very uncomfortable so maybe investing in some good quality pillows.

    Perfect location. The rooms were lovely and clean. The staff were brilliant.

    Stayed in May 2025

  • Reviewed: 10 May 2025

    8.0
    A good two nights stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Convenient location to places of interest. Car parking was good.

    Stayed in May 2025

  • Reviewed: 9 May 2025

    9.0
    Excellent stay
    • Leisure trip
    • Family with young children
    • Quad Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast options limited

    Location and room size Friendly and helpful staff

    Stayed in May 2025

  • Reviewed: 7 May 2025

    7.0
    good value for money. fresh fruit in the morning was great
    • Business trip
    • Solo traveller
    • Single Room with Shared Bathroom
    • Stayed 1 night

    the owner commenting on my breakfast choices

    clean friendly staff

    Stayed in April 2025

  • Reviewed: 7 May 2025

    8.0
    Comfortable & Clean
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The pillow was very lumpy however I'm sure if I had let the staff know they would have switched it for me. I just arrived late in the day and wanted to head straight to sleep so didn't reach out.

    Quick to reach from the train station yet it was still quiet and there were no noises heard from the station. Easily walkable to the main centre. The room was very comfortable and very clean, continental breakfast had lots of options and was a great way to start the day. Communication prior to my stay was excellent and organising late check in was very easy to do.

    Stayed in May 2025

  • Reviewed: 5 May 2025

    7.0
    Cosy, clean and comfy.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not much surface space to put toiletries in the bedroom or the bathroom. The dressing table mirror was much higher than the chair provided so I had to do my hair and make up standing up.

    Owners were polite and friendly. The room was comfortable and had what we needed for one night.

    Stayed in May 2025

  • Reviewed: 5 May 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Good location near the railway station. Friendly staff. Very clean. Comfortable. Good value.

    Stayed in May 2025

  • Reviewed: 1 May 2025

    8.0
    Good place to stay for Norwich centre visit.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast room could have been set out better and maybe an option of a hot breakfast not just toast.

    Proximity to centre

    Stayed in April 2025

  • Reviewed: 1 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    not enough pillows, the spare pillow was extra lumpy and old. so slept with 1 x pillow.

    location and parking was perfect. a lovely spacious double room. really comfy bed.

    Stayed in April 2025

  • Reviewed: 30 April 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Paper thin walls that were next to the stairs ..so I woke up a few times with people stomping about

    Very nice staff and room was nice and clean

    Stayed in April 2025

  • Reviewed: 29 April 2025

    9.0
    Good value good location
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking difficulties

    Very clean

    Stayed in April 2025

  • Reviewed: 27 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very Nice Looking and Clean. More than ok for the money we paid.

    Stayed in April 2025

  • Reviewed: 27 April 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The bottom fitted sheet wasDIRTY,SOULED WITH BODY FLUIDS! I TOLD STAFF,THEY PUT CLEAN SHEET OVER DIRTY ONE! I don't understand why they left filthy sheet on the bed

    It would have been more than satisfactory if the bed linen was CLEAN!!!!!! EVERYTHING ELSE WAS FINE

    Stayed in April 2025

  • Reviewed: 25 April 2025

    8.0
    Great price would stay again.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The noise in the night and morning of people going up and down the stairs by the room was rather loud, not very sound proof in that room but otherwise nothing. It wasn’t particularly late or early so not an issue for me.

    Easy check in, great price. Comfy and clean rooms. Good amenities with kitchen area for guests.

    Stayed in April 2025

  • Reviewed: 21 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    All fine

    Breakfast was continental but was good everywhere was very clean Excellent

    Stayed in April 2025

  • Reviewed: 18 April 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff. The room is exactly what I expected for the price.

    Stayed in April 2025

  • Reviewed: 16 April 2025

    8.0
    Comfortable, good facilities and excellent value
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good sized room, comfortable bed and clean modern bathroom.

    Stayed in April 2025

  • Reviewed: 16 April 2025

    7.0
    Friendly staff, clean comfy room
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking difficult

    Clean room

    Stayed in March 2025

  • Reviewed: 13 April 2025

    7.0
    Thoroughly enjoyed our stay in Norwich. The hotel was in the right location for us.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Pillows were very lumpy which was a shame when the bed was so nice. There was a little mould in the bathroom in the corner by the window.

    Bed was very comfortable and a good size. Room was a good size. Continental breakfast - nice big variety of choice. All facilities worked - heating and hot water as needed.

    Stayed in April 2025

Showing 1 – 25

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