The room was very small, though we had everything we could think of. But it was not spacious. But the size was balanced with the good quality of the facilities.

The service was friendly and professional. The room was beautifully decorated with immense thought put into every small detail. The location is very convenient and central.

Stayed in May 2025

Needed English papers

Very helpful staff and comfortable hotel

Stayed in April 2025

The only place we stay in London, the staff are exceptional, remembering & greeting you like old friends. They can’t do enough for you. We had a few issues (only tiny) on our last stay so this time they had kindly upgraded us to a wonderful suite that was giving princess diana vibes so that was a lovely touch.

Stayed in May 2025

Great location, small room, but very well appointed

Stayed in May 2025

The staff were clearly happy, enjoyed their roles and most importantly, enjoyed working at the hotel. You could tell in how they all approached their work.

Stayed in May 2025

Loved it all.

Absolutely beautiful property in a central location with the most wonderful staff. Luxurious rooms and elegant gathering rooms, restaurant and bar,.

Stayed in May 2025

The surprise tip should be built into the price.

Proximity was good for touring

Stayed in May 2025

Room was on the smaller side, but that is expected for London. Some details were a bit dated, but the quintessential London experience made up for it.

Location was excellent, on a lovely street with easy access to so many parts of the city. Staff were incredibly kind and helpful.

Stayed in May 2025

Nothing really, except that the hotel is a 10 minutes walk to the nearest train station.

The service in this hotel is outstanding! We discovered a broken floor tile in the bathroom of our room the first night we were there and after mentioning this to the front desk, the deputy manager Neil, stepped in and upgraded our room to a suite. The suite was something else and one of the best rooms I have ever stayed in. I would like to thank Neil for his outstanding customer service which greatly improved our customer experience. Other things to note were: - Friendly and courteous staff. Nothing was too much trouble. - A nice touch was the 'lemonade' in the lounge which was very welcome after a trek across town. - The rooms were of a high standard with top floor rooms having a nice view over the garden. - very quiet given this was the centre of London.

Stayed in April 2025

Location and staff

Stayed in April 2025

Comfy bed, clean and well decorated room, great location for sightseeing, polite and knowledgeable staffs!! Love it!

Stayed in April 2025

Excellent service all around. Breakfast was very good. Great location next to British Museum and within walking distance of Covent Gardens and several Underground stations. Staff very helpful. Would definitely stay there again.

Stayed in April 2025

Better seating in rooms

Location

Stayed in April 2025

Our visit too short!

This hotel exceeded expectations in every category. The decor is beautiful, the Staff are amazing, the bed and room extremely comfortable, and every small detail has been considered. We had a lovely welcome and birthday treat waiting in our room, and nothing was too much trouble. Considering everything it was great value for a great location in London. We liked adding Staff gratuities to the final bill instead of tipping especially as we don't carry cash anymore. We had a flying visit for one night but will return for more leisure time in the lovely welcoming atmosphere. Super job done by everyone thank you!

Stayed in April 2025

Afternoon tea at the restaurant was substandard. The tea selection was excellent but the sandwiches and pastries were basic.

The staff was excellent. They strike the right balance between professionalism and friendliness. The location is perfect for exploring central London.

Stayed in April 2025

Third stay at the Montague. We love the staff, they are all friendly, happy people who made sure our stay was memorable. Rooms are small but perfectly formed, comfortable and spotlessly clean. On a side note we did not like the automatic inclusion of a discretionary £15 per night for ‘hotel service charge’. Please have a rethink on that one! Just feels like a stealth increase in room price.

Stayed in April 2025

The service was impeccable! Every encounter with each staff member was outstanding.

Stayed in April 2025

I would feel happy like that, no particular suggestions

The location is superb and I chose your hotel since I used to get a hotel in that London area

Stayed in April 2025

Going home!

Everyone very attentive to our needs. Nothing was too much trouble.

Stayed in April 2025

Staff interactions, breakfast was a very good variation, room was clean and adequate.

Stayed in April 2025

Old world charm ,caring and happy staff

Stayed in March 2025

Nothing comes to mind.

The location of the hotel was perfect, which is why I chose it. I did not realize it was part of the red carnation chain, which is always an excellent choice in hotels.

Stayed in March 2025

Friendly, helpful staff; quiet, comfortable rooms; delicious breakfast; attentive service.

Stayed in March 2025

location, breakfast

Stayed in March 2025