Reviews of Montcalm Piccadilly Townhouse, London West End 5 stars
65-73 Shaftesbury Avenue, Westminster Borough, London, W1D 6EX, United Kingdom
#304 of 1,083 hotels in London
Guests' ChoiceReview score
Based on 4068 hotel reviews
8.5Score breakdown
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Cleanliness
8.8
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Comfort
8.9
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Location
9.7
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Facilities
8.4
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Staff
9.2
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Value for money
8.1
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Free WiFi
7.7
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Reviewed: 20 May 2025
Claire
United Kingdom11 reviews1 helpful vote10“Great location, outstanding staff”- • Leisure trip
- • People with friends
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Location, Size of rooms Front of house staff were exceptional
Stayed in May 2025
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Reviewed: 19 May 2025
Joseph
United Kingdom2 reviews7.0Good- • Leisure trip
- • Couple
- • Economy Double Room
- • Stayed 2 nights
- • Submitted via mobile
As mentioned, our original room was adjacent to the lift mechanism, so we would hear the mechanism clunking as people used the lift - frequently considering it was a 5 floor hotel. We managed to change rooms but had we not been able to this would likely have stopped us from sleeping
We stayed over Easter weekend, so prices were a little cheaper than normal. They felt like a really appropriate amount for an affordable stay in the West End. This hotel is located right in the middle of the West End, opposite Chinatown. This was ideal for us as we were visiting to watch a show at the Lyric Theatre, which was just down the street. Staff were very helpful, and even offered to let us switch rooms when our first room had issues with noise from the lift. The bed was very comfy and there was a decent amount of space in the room for the price.
Stayed in April 2025
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Reviewed: 19 May 2025
C
United Kingdom3 reviews9.0“Such an amazing location with best possible theatre options”- • Leisure trip
- • People with friends
- • Premier Single Room
- • Stayed 4 nights
- • Submitted via mobile
Reception lacked a little ambiance for such a lovely hotel.
Location was excellent
Stayed in May 2025
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Reviewed: 18 May 2025
Robert
United Kingdom14 reviews10“Exceptional Customer Service!”- • Leisure trip
- • Couple
- • Premier Double Room
- • Stayed 1 night
- • Submitted via mobile
We had chosen the hotel for location to the west end and although not able to sleep here, based on what we experienced, I would recommend completely.
Rating is based on the staff who had to move us to a sister hotel due to a leak on our floor. They were exceptional!
Stayed in May 2025
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Reviewed: 18 May 2025
Brynhildur
Iceland2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Perfect location for a holiday in London
Stayed in May 2025
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Reviewed: 17 May 2025
Clare
United Kingdom11 reviews9.0“Great stay in a central location”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
N/A
Great location for all the tourist spots. No restaurant actually in the hotel but they serve breakfast next door. Staff helpful and polite. Would stay again if in central London. I had read reviews saying the rooms were small-we had a twin deluxe and this was not the case.
Stayed in May 2025
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Reviewed: 17 May 2025
Carie
United States3 reviews8.0“Great place to start an adventure.”- • Leisure trip
- • Couple
- • Club Double Room
- • Stayed 3 nights
- • Submitted via mobile
AC not working first day.
Had variety of outlet plugs. The Quiet was lovely. Fruit that was replenished daily a huge plus. Shortbread cookies, of course! Friendly staff and the best location for theatre and food.
Stayed in May 2025
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Reviewed: 16 May 2025
Helen
United Kingdom4 reviews7.0“Certainly acceptable, but would expect more for the price.”- • Leisure trip
- • Couple
- • Premier Double Room
- • Stayed 2 nights
- • Submitted via mobile
Room wasn't cleaned after our first night, but it was clear someone had been in because the coffee pods had been refilled, but the coffee cups were still dirty and bed hadn't been made. Water hadn't been refreshed either. There was also a bit of blood on the wall, which didn't scream 'clean'.
The staff were very friendly and accommodating when spoken too. Being joined to a bakery for breakfast is a great idea.
Stayed in May 2025
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Reviewed: 16 May 2025
Nicola
United Kingdom2 reviews10“We were celebrating anniversary and the staff went above and beyond to make this memorable with a room decorated for us”- • Leisure trip
- • Couple
- • Premier Twin Room
- • Stayed 1 night
- • Submitted via mobile
Welcoming, clean and comfortable
Stayed in April 2025
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Reviewed: 15 May 2025
Tony
United Kingdom10 reviews9.0“Very comfortable stay in the heart of the West End.”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Make it clear in your communication that photo I.D. is required at check-in, particularly for UK residents.
Very comfortable room. Complimentary fruit available in room. Quality linen.
Stayed in May 2025
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Reviewed: 14 May 2025
Martha
United States44 reviews1 helpful vote10“Fabulous Stay in the heart of Theatre District”- • Leisure trip
- • Couple
- • Four-Poster Suite
- • Stayed 1 night
- • Submitted via mobile
Leaving
Everything!!! Rooms are gorgeous. Shower is wonderful. Bed is very comfortable. We are celebrating our 37th anniversary, and my birthday. Our bed was covered with rose petals and a bottle of prosecco! The location is excellent for theatre goers. Loved the whole experience!
Stayed in May 2025
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Reviewed: 14 May 2025
Jenny
Isle of Man3 reviews9.0“Very convenient and comfortable”- • Leisure trip
- • People with friends
- • Economy Double Room
- • Stayed 1 night
- • Submitted via mobile
It was a small room - losing the little glass side table for the fruit would make it feel more spacious and reorganisation of the shelving would make the space more practical.eg move the safe or the hanging rail so you can actually hang things up
Very convenient and surprisingly quiet at night
Stayed in May 2025
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Reviewed: 13 May 2025
Moira
United Kingdom10 reviews1 helpful vote10“A marvellous hotel, good value for money with an excellent location.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 3 nights
The location of our bedroom was facing a side street rather than the main road on Shaftesbury Avenue but it was still rather noisy, however I guess that's the trade off when you want a centrally based hotel.
After checking into reception, we were offered a glass of Prosecco, what a lovely welcome! All the staff we met were very courteous and helpful. The room was lovely and spotless. The staff had prepared the room for a special birthday - rose petals, homemade chocolate brownies and Prosecco on arrival in our room - it was such a nice touch as I only expected a birthday balloon! The location of the hotel was fantastic - close to the tour bus stop, across the road from Chinatown, theatres in abundance with so many places to eat and drink. We absolutely loved it and will be back.
Stayed in May 2025
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Reviewed: 12 May 2025
Susan
United Kingdom18 reviews8.0“Good location for theatres and China town”- • Leisure trip
- • Couple
- • Premier Double Room
- • Stayed 2 nights
Lift not working and no restaurant. Cafe next door did breakfast but only continental
Room was good size and well equipped
Stayed in May 2025
-
Reviewed: 12 May 2025
Noreen
Ireland2 reviews10“Very Memorable,”- • Leisure trip
- • People with friends
- • Premier Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Everything. Location was amazing , walking distance to everything . Hotel was so comfortable and exceptionally clean . Friendly staff , and very attentive . Would highly recommend this hotel , and will definitely be back again .
Stayed in May 2025
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Reviewed: 10 May 2025
Alison
United Kingdom5 reviews10“A wonderful hotel in a fabulous location with great rooms and friendly staff to greet you”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Its location was amazing and all the staff were so friendly
Stayed in May 2025
-
Reviewed: 10 May 2025
Neil
United Kingdom2 reviews8.0“Enjoyable and will definitely stay again”- • Leisure trip
- • Couple
- • Club Double Room
- • Stayed 2 nights
- • Submitted via mobile
No problems
Location
Stayed in May 2025
-
Reviewed: 9 May 2025
Robert
United Kingdom8 reviews9.0“Wouldn't hesitate to return.”- • Leisure trip
- • Couple
- • Premier Double Room
- • Stayed 2 nights
- • Submitted via mobile
Wonderful helpful staff who can't do enough for their guests. Great location in the theatre district.
Stayed in May 2025
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Reviewed: 9 May 2025
Barbara
United Kingdom28 reviews5 helpful votes8.0Very good- • Leisure trip
- • People with friends
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Great location, ideal for a trip to the theatre, walking distance to Leicester Square, Piccadilly, Oxford St, Covent Garden. Breakfast at Gail’s next door was just so good - we were spoilt for choice!
Stayed in May 2025
-
Reviewed: 9 May 2025
Sally
Australia18 reviews9.0“Thank you for your wonderful hospitality and great coffee & baked goods in your adjoining cafe.”- • Leisure trip
- • Couple
- • Premier Double Room
- • Stayed 2 nights
- • Submitted via mobile
Rooms are pretty small but that’s standard central London.
The staff are awesome! Manager is awesome. Incredibly helpful. Location is amazing!!!
Stayed in May 2025
-
Reviewed: 9 May 2025
Mark
United Kingdom2 reviews8.0“Lovely hotel, great staff, fantastic location”- • Leisure trip
- • Couple
- • Premier Double Room
- • Stayed 2 nights
- • Submitted via mobile
NA
NA
Stayed in May 2025
-
Reviewed: 8 May 2025
Tracey
United States4 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Premier Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Location was amazing. Staff were so friendly and helpful and welcoming.
Stayed in April 2025
-
Reviewed: 8 May 2025
Lorraine
United Kingdom4 reviews10“Great stay and service with a lovely room”- • Leisure trip
- • Couple
- • Four-Poster Suite
- • Stayed 1 night
- • Submitted via mobile
We booked a 4 poster room and mentioned on booking that our stay was for a birthday , the hotel surprised us with balloons , prosecco and cake . It’s these little touches and effort that really make it special and stand out from the rest. Will certainly be recommending and booking again, thank you !
Stayed in May 2025
-
Reviewed: 8 May 2025
Josisam
South Africa101 reviews9 helpful votes10“Highly recommended.”- • Leisure trip
- • Couple
- • Club Double Room
- • Stayed 2 nights
By London standards the room was spacious although not large.
The staff were excellent, a warm welcome, great amenities and attentive service. Good coffee and tea, sufficient pods etc. A few complementary surprises brightened our day. The location is central and yet not noisy. We enjoyed the feel of the place.
Stayed in April 2025
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