1 narrowcliff, Newquay, TR7 2PS, United Kingdom
#23 of 42 hotels in Newquay
Guests' ChoiceBased on 1903 hotel reviews
8.2Cleanliness
8.6
Comfort
8.5
Location
9.2
Facilities
8.3
Staff
9.3
Value for money
8.4
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 May 2025
Kathleen
United KingdomDidn't dislike anything.
Everything was ok.
Stayed in April 2025
Reviewed: 15 May 2025
Donna
United KingdomCarpets going up the stairs & hallway are very old & worn
Downstairs was lovely , breakfast/bar area
Stayed in May 2025
Reviewed: 12 May 2025
Megan
United KingdomParking - emailed and got told first come first served, arrived and got told that I should have pre-booked parking
Great location, Good price, Safe and Clean rooms
Stayed in May 2025
Reviewed: 11 May 2025
Alison
United KingdomCleanliness of room very dusty on TV headboard on bed sockets no mirror in bedroom for applying makeup and floor dirty behind in bathroom room service came along at 5pm. Hoover keft on landing between floors. TRIP HAZARD
Central location staff polite
Stayed in May 2025
Reviewed: 8 May 2025
John
AustraliaAll fine..
Interesting design concepts.. made it an original stay ! Very comfortable.
Stayed in May 2025
Reviewed: 8 May 2025
Daniel
United KingdomThe corridors are a little tired and the bed was comfortable but not the best.
Excellent seafront location and amazing breakfast. Modern styling. Good service.
Stayed in May 2025
Reviewed: 5 May 2025
Rebecca
United KingdomCar parking can be a bit problematic but staff did try to accommodate me, so worked out good in the end. Be nicer not to have to pay extra for parking.
A 10 minute walk from town centre and nice big lounge areas and dinning area open plan with good use of space. Light and welcoming. Staff couldn’t do enough for you.
Stayed in May 2025
Reviewed: 5 May 2025
Helen
United KingdomCommunal areas really dirty (carpets) and the taste of decor throughout is not really in keeping with the refurbished rooms. Could be great through with attention to detail and a redecoration to the hallways.
Fantastic location and lovely welcoming staff! The property has clearly been recently refurbished and the photos look great.
Stayed in April 2025
Reviewed: 2 May 2025
Peter
United KingdomCleaner didn't empty our bin second day wich was full but was done nxt day ayo not the end of the world but balcony had alot of poo wich I think should of been done with room clean and could benefit from a fridge
Lovely location ocean view all dining experiences on your door step staff very friendly and helpful gr8 times for breakfast and staff were gr8 at breakfast too
Stayed in May 2025
Reviewed: 30 April 2025
Datuin
United KingdomPerhaps there should be a free bottle of water inside the room.
It is very convenient and accessible to the beach and shops.
Stayed in April 2025
Reviewed: 27 April 2025
Vickey
United KingdomCorridors and carpets tired Bed mattress uncomfortable Left something behind and not able to get it back
Location was brilliant , staff friendly, breakfast lovely
Stayed in April 2025
Reviewed: 23 April 2025
Karrenza
IrelandHotel textiles could do with a clean: cream carpets and cream chairs were stained Breakfast: Lovely service from waitress, but food was processed: eg: OJ from a carton, couldnt drink it. Fresh food would be a plus.
Hotel + Room decor very stylish, big comfy bed, nice bathroom+ shower, Balcony view to the sea across the road , Streaming services on TV
Stayed in April 2025
Reviewed: 20 April 2025
Mel
AustraliaThe hotel is very dated, with carpet that definitely needs replacing and some very weird decorating choices. A small fridge in the room would have been very helpful. The door to the balcony was not quite sealed properly, so on an evening where there was lots of rain and wind (I’m assuming that happens fairly regularly in Newquay), lots of rain came in through the gap at the top, soaking the carpet.
The view from our balcony room was lovely - right out over the sea. The bed was firm and comfortable, the room was quite big, and there were nice big towels. The room was quite clean, and the bar heater provided did a good job of warming it up on the cold nights.
Stayed in April 2025
Reviewed: 19 April 2025
Dave
United KingdomOverall appearance and cleanliness of carpets/ communal areas suggested a hotel in trouble - sadly
Room was ok for the money- thank you Staff were beyond amazing- all round Breakfast and service best we’ve had for years
Stayed in April 2025
Reviewed: 18 April 2025
Rikki
United KingdomNot good for infirm or those with access issues- stairs snd runs make access (and emergency) difficult
Great reception areas
Stayed in April 2025
Reviewed: 18 April 2025
Ffyon
United KingdomN/n
Had everything we needed comfy the balcony space was also amazing!
Stayed in April 2025
Reviewed: 18 April 2025
Kerry
United KingdomNo lift. Top floor though staff so helpful & carried case.
Amazing view, friendly staff.
Stayed in April 2025
Reviewed: 17 April 2025
Diana
United KingdomWe were not advised that there would not be parking on site. There were road works carried out on the main road so we couldn’t use balcony on one of the days. We are not sure if room was properly cleaned as the bins were full of rubbish when we arrived
It was close to Newquay , convenient
Stayed in February 2025
Reviewed: 16 April 2025
Gwendoline
FranceAbsence of an elevator to reach top floor (i was on the first floor but had luggage).
The room was clean, good size and had all the necessary équipements (towel, kettle, tea bags milk and sugar). The staff was very friendly and helpful. The beach was just across the road, beautiful views. Train station was 3 minutes away on foot. Restaurants and supermarkets were a minute away. Taxis, bus station.....perfect hotel.
Stayed in April 2025
Reviewed: 16 April 2025
Mary
IrelandView and bed
Location good.
Stayed in April 2025
Reviewed: 9 April 2025
Lee
United KingdomHotel ok a bit tired
Stayed in April 2025
Reviewed: 5 April 2025
Natalie
FranceExcellent breakfast
Stayed in April 2025
Reviewed: 5 April 2025
Isabel
IrelandGreat little hotel and very helpful staff
Stayed in April 2025
Reviewed: 2 April 2025
Raymond
United KingdomCocktail bar not open but it was early season.
Breakfast choice excellent 👌 and well presented. Brilliant location overlooking the beach
Stayed in April 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content